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Phyliss Berard
Everything works fine as far as watching tv, dvd etc. using the surround system. However, whenever I launch Netflix or Hulu I can only get sound through my tv speakers. There is no way I can figure out how to add those on the input menu in either the receiver or tv software. All connections (tv, dvd, cable box) are made using hdmi.
If you are 100% sure that both the TV and receiver have ARC, and that you've connected your HDMI cable to the ARC connections on both devices, and your HDMI cable can support ARC (should, but double check the specs), then in theory it should work. But as @wuzzzer suggests, using an optical cable to carry the sound from the TV will achieve the same goal and save you some frustration.
I had a similar issue with my older Denon AVR-4311Ci. It was relegated to the bedroom and I got a new bedroom TV (LG CX OLED). Both say ARC - not really compatible. Ended up the Denon ARC was "old" spec. I bought a new model (2020 or 21? Yamaha - RX-V4A) receiver and all works great. Not as powerful as the Denon - but it is the bedroom.
I use ARC and the HDMI cables are the same unless you want 4k then a "upgrade" is needed. Each TV uses a selected HDMI port for ARC (my Sony is #2) and ARC must be commanded on in the menu. I use OTA on my TV and use the ARC for audio.
-audio-return-channel-and-earc-for-beginners/
Hi All, I have this issue since 2 days. My macbook is connected to my tv through an hdmi cable and whenever I want to stream a movie, it plays fast forward like x 30. this happens only if the audio is set on the TV. If I set the sound again to macbook, this problem disappears. How can I fix it?
Same problem, my 14" macbook pro connected to my avr while trying to use apple TV +. I don't think it's a problem with the TV as stated here because it was plugged in the avr for me and I have a projector. It did start after I switched from my laptop speakers to the avr sound. Did you find a solution?
The issue you're describing ultimately sounds like it may be an issue with your TV or possibly the content you're attempting to watch. We'd suggest checking the information in this support article to be sure you're using the right connection set up: Connect to HDMI from your Mac - Apple Support
If HDMI is connected properly, try watching some different content in a different app to see if that makes a difference. Also, you may need to reach out to the manufacturer of your TV for more guidance.
@Sparks0829 This is definitely not an issue with specific content. Moreover, it's not specific to HDMI; it also happens through a Thunderbolt-DP cable. All content is like this, be it something played via YouTube, a local content played using QuickTime player, and even screencasts that I made. One difference is that YT content (probably because it's streaming) quickly forwards, stutters and then hangs in the middle, while local content just whizzes by to the end. It's almost as some piece of multimedia subsystem continuously failed to play one media chunk after another, but I'm just speculating.
I started experiencing it a couple of days or weeks ago (it was not there before, and I didn't make any changes to my hardware except from connecting and disconnecting headphones). Here's my setup: 16-inch MBP (M1 Pro), Sonoma 14.4.1. Video goes through a Thunderbolt-DP cable to a Gigabyte G4WCQ A monitor, and then, using a regular audio cable, to external speakers. There's usually an OWC 11-port Thunderbolt dock in between, but I've also tried without it, to the same result. I also tried without the external speakers, just using the monitor's built-in ones. Surprisingly, even restarting the coreaudio daemon doesn't help, so the issue must be somewhere deeper. The only thing that helps is a full reboot or disconnecting the monitor and switching to the built-in audio device.
I got myselft this one: -hdmi-4k-hdmi2-0-4-wejsciowy-z-arc-dac-pilo-9505080805 .Apologies for polish, but it has for 4 HDMI inputs, one HDMI output, one optical output and one analog output. It also has the possibility to turm on/off the ARC as well we select 2.0 5.1 sound for the optical output via its remote.
The way I made the connection was I plugged in the Chromecast to HDMI, my old plazma Panasoniic to the HDMI output (I tried both ARC and non-ARC HDMI of my tv) and Sonos Beam to the optical output. I also set 5.1 sound through that remote. The S2 app was claiming Sonos is getting 2.0 sound. Again, when I plugged in my cable box to the other HDMI output the sound on the optical output was 5.1, so the splitter seems to be fine (I think)
I would therefore look closer at the Chromecast sound-out settings and even try powering down that device completely for a minute or so and power it back on to renew its HDMI handshake. Also ensure the App in use on the device supports DD 5.1.
My Arc showed DD+ being played. If it had been a Beam, I would have expected the handshake between Chromecast and Beam to result in DD5.1 being passed. But maybe that handshake isn't working properly?
The available sound options on the stick are: BestAvailable, PCM, Passthrough Dolby Digital and Passthrough Dolby Digital Plus. All the options but the last one result in Stereo sound, the last one results in no sound (which is probably expected)
There is sound coming from CRAVE, DEMAND, PVR recorded shows as well as satellite television. I have tried all the usual tricks, power off everything, reset the 9500s, reset Netflix, nothing resolves this problem. Netflix runs normally for me from my Smartphone, computer and from my Sony and Samsung Smart TVs.
That article was not helpful, thx since audio works with everything on the 9500 expect for Netflix. This issue materialized on both 9500s, not the 7500 since Netflix is not available as an app on the 7500, unless that got pushed by Bell and I just haven't checked for awhile.
The problem is now resolved on one of the 9500s. Earlier today, Bell support sent me one replacement 9500 which I installed last night and it seems that everything is working as it should - inlcuding sound from Netflix. I should also note that the replacement 9500 doesn't have the CRAVE app in the app menu. If CRAVE ever gets pushed to this 9500 and reappears in the app menu, I will not run it.
Just connected my replacement 9500 receiver,and still no audio from netflix app.This is the same problem as the new 1st receiver,3weeks old installed by Bell.All tv ,and recordings and Crave work perfect.Tryed rebooting and also reloading Netflix app stll picture but no sound.When you exit the Netflix app ,it most times reboots receiver.Once again this is the same problem as the 1st one.I think you guys have a problem in your Netflix software.
I also just connected a 9500 replacement receiver and have picture but still no sound from Netflix app. I was able to get sound from Netflix using the optical output from the receiver but you need an amplifier with an optical input. There definitely is a problem with getting sound from Netflix using the HDMI output.
Just received my first 9500 as a replacement for an unserviceable 9400. Stumbled upon this forum when asking the internet the question "no sound from Bell 9500 when using the embedded Neflix App". Therefore, this is my first foray on this forum but by way of introduction I am a first adopter of Bell Satellite since way before the 4700 and I have experienced more than my fair share of sat receiver replacements. When the tech and I first connected this 9500, I noticed that there are no longer component outputs on the 9500 receiver, just old composite analogue cable technology to go with HDMI. Now there is a step forward. I guess Bell does not want you to feed two HD monitors from one receiver anymore. But I digress. The tech showed me how to access the Netflix and Crave apps using the new remote. OK. Good to know. Another option for receiving these services other than from my other devices. However, when I started experimenting with Crave and Netflix reception thru the 9500 using HDMI, exactly the same thing happened to me as described above, picture, with no sound, on Netflix. When selecting Crave on the 9500, picture and sound no problem, thru the same HDMI connection. I also noticed that after exiting Netflix from the 9500, the receiver would automatically reboot every time, again just as described by other users above. Finally, when I get back to satellite TV after a 9500 reboot, the picture and sound again have no problem thru the same HDMI connection. From a trouble shooting perspective, the HDMI 1 connection to/from the main Audio Video Receiver (AVR) is the same, the audio selections on the AVR HDMI 1 connections are the same, the connections to the 9500 are the same, the audio selections on the 9500 are the same, the HDMI 1 cable is the same, all other devices with Netflix and Crave such as smart TV direct, smart OPPO Blu ray player, smart phone thru chromecast operate normally with audio and sound on Netflix and Crave. The only item that changes is selecting Netflix thru the 9500 App. Thus I can only agree with Peter476, that from this troubleshooting of the "new" 9500, there is a problem right from brand new with the HDMI handshake coming from the 9500 HDMI output to the AVR input when using Netflix. You get video, no sound on Netflix on the first handshake and when you leave the Netflix app on the 9500 the resulting HDMI handshake to get back to satellite reception causes a full reboot of the 9500. Houston, I believe that we have a common problem with the 9500 Netflix app right from brand new. Thanks for listening.
Hi there @Griffon, thanks for your post, and welcome to the Bell Community.
Do you have the option of testing out the suggestion above from @Peter476? They were able to get audio on Netflix when using the optical output.
Are you accessing Netflix by clicking the Apps button on your remote, or by launching channel 1267?
Keep the Community posted.
- Patricia