[QualityFirst] Complimentary Webinar: How to Baseline Processes & Define Service Levels? - ITES Special

[Neil]

Dear Anshuman....May I request you to post this complimentary webinar
for the benefit of QualityFirst members.
_____________________________________________________________________________________________
Whether you are outsourcing or IT Enabled Service provider, you will
agree that deciding Service Levels is such an important task. But you
will also agree that it isn't that easy. There are communication
issues, end-user requirement, learning curve and many more such
factors.


For the first 100 registrants we are waiving the registration fee
($40), and as of right now, we only have 43 complimentary seats
remaining

This webinar specifically addresses one of the core issues on how to
analyze the historical data and find the process baseline performance
& service levels using concepts such confidence intervals, nature of
distribution, central limit theorem. (Note: Participants need not be
technically qualified or statisticians to attend this program)

Our principal, Neil will be exclusively covering concepts where Black
Belts and Transition Managers often go wrong!

* In transaction processing & contact center, in general across
service sectors, the concept of Upper Specification Limit & Lower
Specification Limit is not very relevant

* Service Levels are mostly on 'Average Monthly Performance' such
as TAT or productivity rather than conformance every part in
manufacturing sector

* Many other times, the Service Level is about agreeing
percentages such as 95% or 99%

* How can we find a statistically valid targets for such
scenarios?

* How can we minimize our risk of not meeting the commitments?

* How to analyze the historic data?

* Do we have sufficient data, on the first place?

* What distribution does it follow? We can assume it is Normal
Distribution?

* Do's and Don'ts of Service Levels?

Who should Attend?

* Transition Leaders

* Quality Leaders, MBBs and Black Belts

* Outsourcing Vendor Managers

* Operations Leaders


Schedule

* 22nd April 2010

* 4.00 to 5.00 PM IST

* Register now by visiting our website: http://www.collaborat.com/article.php?id=41
__________________________________________________________________________________________

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