Process-driven or result-driven

[慕勇]

Quality control (QC) programs do not often realize their full potential. Elaborate and expensive QC programs can easily get side tracked by the process of building a program with promises of “Someday, this will all pay off.”  Training employees in QC methods is no guarantee that quality will improve. Several documented cases show that such activity-centered efforts often see little improvement in quality, cost, or productivity.

- Abstract from "Results-Driven Approach to Improving Quality and Productivity" by John “Rusty” Dramm from State & Private Forestry

 

It's definitely true from my experience. Process can only provide the least level assurance. Poeple play a much more important role in improving quality and productivity.

 

So, we should be "result-driven" than "activity-driven".

 

I am not saying process is not necessary. But only process is far from adequate.