Fanuc Cnc Machine Maintenance Pdf

[Young Vadlapatla]

Toextend their production life and ensure maximum utilisation of your machines, scheduled maintenance should be undertaken every 3850 hours or 12 months, whichever comes first. Dedicated FANUC Service Preventive Maintenance contracts help you achieve this, reducing unplanned downtime and helping to ensure your machines keep running.

Delivering cost savings over the long term, FANUC predictive maintenance precisely monitors the condition of your equipment in order to determine when maintenance is warranted. This method of managing your machine over its lifetime reliably predicts breakdowns long before they can lead to downtime.

Especially designed for FANUC products, FANUC ASM tracks the service status of FANUC machines across Europe. Your benefit: We can predict potential failures and optimise the planning of servicing and spare parts.

FANUC offers a wide range of standard and customised maintenance contracts. Our service department will be happy to discuss your application with you and to determine the best maintenance schedule to suit your requirements.

The strict use of OEM parts ensures seamless compatibility between your system components and avoids costly downtime. Using our unique OEM diagnostic tools, we also provide high quality service for your machines.

Wherever you need us, our comprehensive FANUC network provides sales, support and customer service all around the world. That way, you can be sure you have always got a local contact that speaks your language.

Our factory-trained engineers are committed to providing exceptional service for manufacturers. Whether you need installation, preventative maintenance, spindle repair, or other CNC service and support, we have the time-tested, industry-trusted experts to keep your machines running.

FANUC, a world-leading CNC systems and industrial robot company that supplies machines to manufacturers, uses big data analytics to identify maintenance procedures that can prevent breakdowns before they occur. With the FANUC market leading ZDT or Zero Downtime solution, the robot is connected through a Cisco network and then into a Cisco edge compute data collector in the plant to access new robot operational data.

Manufacturers in the SCM World survey project 48% reduction in unplanned downtime from these kinds of solutions. FANUC is proving much higher reduction to almost eliminate unplanned downtime. What could your plants achieve in terms of higher output and margin if you could eliminate unplanned downtime? Read the full white paper on the Connected Machines solution to find out more and let me know any comments below. Thanks for reading.

Out of the 250 companies that have responded to our Asset Performance Management Survey 51% say they are investing in APM to drive operational excellence and IIoT is the most common tool they see enabling them to achieve real financial benefits.

-apm-is-the-poster-child-for-iot

FANUC provides lifetime maintenance for its products as long as they are used by customers, even for models that are no longer in production. Lifetime maintenance makes it unnecessary for our customers to renew their equipment due to discontinued maintenance service, thereby allowing them to use FANUC products at a low cost for several decades.

At our Repair Factory, we perform approximately 90,000 repairs per year in Japan, including products that were manufactured more than 40 years ago. We have a stock of over 3.4 million pieces of 18,000 types of repair parts, including old parts that are no longer in production, ready to repair used motors, PCBs, or units.

Even in cases where some parts run out of stock, the Repair Factory has a system for finding replacement substitutes or redesigning them. In addition, old manuals are also digitized as part of our efforts for lifetime maintenance.

Units which have broken down are cleaned in an automatic washing machine using robots or other means, and after drying them overnight with a drying furnace, they are repaired. Not only damaged parts, but also parts that are starting to deteriorate are replaced, to attain a quality in repair that is equal to a brand new unit.

We collect parts that have deteriorated but can still be regenerated and overhaul them for re-use, thus contributing to the reduction of waste as well.

The Repair Factory has performed over 2.2 million repairs thus far, and its know-how is utilized in domestic and overseas repairs, as well as being fed back to laboratories.

Once a year, we hold the Global Service Conference, organized by the President and CEO, which is attended by top management of Group companies and service personnel from locations around the world, as well as key members from FANUC Headquarters.

From 2020 to 2022, due to the Covid-19 pandemic, we used online discussion boards to hold conferences, and just as in real conferences, participants share case studies and knowledge about topics like parts and technical information, maintenance tools, service training, and service DX through various working group activities to improve and strengthen our services.

In the 2023 Global Service Conference, we held a non-virtual meeting attended by a total of 454 participants with lively discussions at the headquarters for the first time in four years.

We aim to improve customer satisfaction by providing better services. To this end, we make efforts to shorten the average waiting time for services, and increase the percentage of maintenance parts that can be delivered immediately on demand.

More than 2,300 service personnel and support staff (all are FANUC Group employees) around the world handle phone calls, provide services at customer sites, and manage maintenance parts. Units replaced at the request of our customers are repaired at Repair Factories in 14 locations around the world to be reused. Using these units in subsequent maintenance services leads to waste reduction and the effective utilization of resources.

In our domestic services, we are striving to enhance mobility, primarily by having all field service personnel carry a mobile device, so that representatives can visit customer sites as quickly as possible, based on the current locations of all personnel.

To further reduce wait times, we do not divide the introductory training into groups by machine type for new hires after 2021. Instead, all new hires receive the same training.

Younger employees who joined the company before that time also receive cross-training, not just on the machines with which they are proficient. We focus on training multi-skilled service personnel who can handle all types of products including FA (CNC), LASER, ROBOT, and ROBOMACHINE, thereby enabling flexible response and efficient dispatch and shortening travel distance and time.

The realization of flexible services requires all types of maintenance parts that amount to an enormous quantity.

FANUC has a global parts warehouse in Japan to store maintenance parts for which there is extremely low demand. We also strive to visualize inventory around the world.

Even parts that are used extremely rarely are stored somewhere in our global service network, and by managing this information, we are able to provide parts in the shortest possible time. Inventory data is updated to provide parts as quickly as possible. In addition, we prepare an overall demand forecast for maintenance parts, in order to utilize the data to streamline the supply of parts.

Furthermore, we established additional core locations in Japan as part of our business continuity plan (BCP), to secure the continuity of our services. We have also ensured that we can continue providing lifetime maintenance by establishing call centers and parts warehouses in the two locations of Hino, Tokyo and Komaki, Aichi, as well as by installing in both of the locations and mirroring the servers that contain accumulated information, including past service data.

We accept calls until 5:10 p.m. on Saturdays for customers who operate their factories on weekends.

After long public holidays and other times when there is a heavy concentration of calls, all staff in each location, including veteran field engineers, handle calls, and calls are automatically forwarded from the call center to available lines at locations to prevent a fall in response rate.

We also provide the CS24 service (for a fee) to customers who request availability at night and on Sundays and holidays.

Some overseas offices have individual contracts with customers to provide maintenance services 24/7.

In addition, we provide a maintenance contracts after expiration of the warranty period. Customers who have signed the contract to prepare for any product failures after the warranty period expires, are entitled to repair services which are free of charge within the contract term for an unlimited number of times (some parts and supplies are excluded).

FANUC America, FANUC Europe, and other overseas group companies conduct regular customer satisfaction surveys. In Japan, we conduct anonymous questionnaire surveys of customers that we attend on site, in order to reflect customer feedback in improvements to our services.

We received a score of 4.31 on average out of five for the customer satisfaction survey conducted in Japan in 2022. Connectivity with the call center received a score of 4.03, which lowered the average score. We have been taking measures to improve this issue by accepting more support flexibly during busy times.

FANUC machines are the most reliable CNC's in the industry, but with enough use, even the best machine will require repairs. In case of a spindle amplifier failure, contact the FANUC CNC repair experts at Tri Star. We specialize in FANUC spindle repairs for drives & amplifiers, along with other FANUC spindle services:

To achieve the precision & accuracy required in CNC machining, the control, drive, and motor must all be working perfectly in sync. The slightest variant can throw off the entire process and stunt production. Tri Star repairs and replaces faulty FANUC spindle & servo motors to keep your production rolling.

3a8082e126