mouse freezing every 2 to 5 seconds

[Akewz]

hey has anyone had this problem where when using the quadstick your mouse will freeze for a second every 5 seconds or so? i keep moving my mouse left to right and the mouse will stop every now and then but when i play games as an xbox1 controller its fine and never freezes. can anybody help me out please? i use to just restart my computer and it would fix it but now its not. thanks in advance for anyone who can help

[Dan NH]

This was brought up before, and multiple people have reported it. You are right, I have never observed it in a game. If you try moving the mouse ever so slowly, it should not do that. It only seems to happen when not moving slowly. Lately, it has gotten a lot worse than it has ever been. I've been living with it, but definitely something that did not happen when I first got the QS 1.5 years ago.

[Fred Davison]

What firmware are you running?

I had no idea this was still a problem.

--
You received this message because you are subscribed to the Google Groups "QuadStick" group.
To unsubscribe from this group and stop receiving emails from it, send an email to quadstick+...@googlegroups.com.
To post to this group, send email to quad...@googlegroups.com.
Visit this group at https://groups.google.com/group/quadstick.

[Fred Davison]

We had an exchange about it locking on an axis back at the end of July.  Is that what you were referring to?

Does it only happen in games or in general mouse usage in Windows?

[Akewz]

mine is 1967 mine still happens when i move it slowly, the only time it doesnt happen is when im playing fortnite and it thinks ive got an xbox1 controller plugged in but when im playing wow my screen will freeze when im spinning around every couple of seconds ive tried other plug in mouses, they all work fine. its only when im using the quadstick as a mouse and keyboard

[Akewz]

it happens on my desktop too when im playing no games

[Dan NH]

Yes. But even more than just locking to an axis, it will just stop in the direction you are moving it. It does resemble freezing. I can do some more videos of it, if you want. I am using 2095 firmware.

[Dan NH]

Also, I notice it in general mouse usage on Windows. I have seen it in games also, but I don't use the mouse function in games much.

[Fred Davison]

Please move up to the most recent firmware and confirm it it still doing it.

If it is still doing it:

Do you have Steam installed?  If so, go into Settings->Controller->General Controller Settings and turn everything off, and see if that makes a difference.

[Dan NH]

The QMP program is not downloading the firmware. It backs up the files, it says that is downloading firmware, but it just sits there with nothing happening. No messages, no blinking, for 10 minutes. Is there another way I can load it?

[Dan NH]

Also, turning off steam controller settings has had no effect. I don't generally run steam at the same time, but I did disable it just in case it changes some system settings.

[Fred Davison]

QMP 3.06?

[Fred Davison]

If you are running an older QMP, try updating to the current release.

If you need to update the firmware manually:

Updating Firmware without the Quadstick Manager Program:

 

To manually update the firmware follow this procedure:

1.     Backup your existing CSV files from your Quadstick’s flash to a folder on your hard drive.

2.     Download the desired “Joystick.bin” firmware from http://fw.quadstick.com .

3.     Copy the Joystick.bin file into the Quadstick’s flash and wait for the Quadstick to reboot.  It can take a minute or two.

4.     Once the Quadstick has rebooted, it will be empty and running a simple default profile with a mouse in mode 5, USB emulation mode 0.

5.     Copy all of your backed up CSV files into the Quadstick’s flash and it will reload the prefs.csv and default.csv.

http://quadstick.s3.amazonaws.com/documents/user_manual/um/firmware_tab.htm

QMP 3.06?

To unsubscribe from this group and stop receiving emails from it, send an email to quadstick+unsubscribe@googlegroups.com.

[Dan NH]

I just updated, the QMP cannot update the firmware. I'll do it manually.

[Dan NH]

I'm getting this error when trying to copy the joystick file into the flash.

On Thursday, December 20, 2018 at 10:30:51 PM UTC-5, Akewz wrote:

[Fred Davison]

You have too many CSV files.  You need to remove some.  32 files is the supported maximum for switching with the side tube.  SteamyBiscuit has been using 55-56 with voice commands.

[Akewz]

i have updates qmp and its on the latest firmware. ive only got 3.csv files on the quadstick and its still freezing whenever im moving the mouse around

[Fred Davison]

I just posted a new build, 2115.  Give it a try.  If that doesn't fix it I have another idea where to look.

[Akewz]

i just updated it, its still not working and i think my quadstick keeps disconnecting and reconnecting by itself

[Akewz]

when i updated to 2108 earlier this morning the quadstick kept disconnecting and reconnecting so had to go back to 1967 now im on 2115 its disconnecting and reconnecting again and the stutter is still there

[Fred Davison]

Check the three things mentioned in the middle of this article:

https://windows101tricks.com/usb-ports-not-working-windows-10/

1) Disable the Selective Suspend feature

do this for every USB root hub device in the hierarchy.

2) Turn off Fast Boot. 

I had not seen that one mentioned before but it is worth a try.

3) Disable USB selective suspend feature

Which I think you've already done, but check it.

There are separate copies of the USB selective suspend feature for every different power scenario: plugged in vs battery power, so you will have to do that one twice.

Here is a recent post that may apply:  https://thetechhacker.com/2018/11/11/how-to-fix-mouse-not-working-after-windows-10-update-1809/

4) SCF scan

It verifies all the Windows files are correct

5) Updating the drivers. 

Both articles mention that so it might be worth trying.

After all those changes, do a restart, since some settings are only read on boot up.

[Akewz]

just doing sfc scan now, will let you know once ive restarted pc

[Akewz]

thanks for your fast responses Davison, i really appreciate it. it seems to work for now, ill put another post up later tonight to let you know if everythings still alright, thank you again 

[Fred Davison]

If you could go through the different firmware builds and find where it starts doing the disconnect-reconnect repeatedly thing, that would be a big help.  Start with 2065, which is half-way in between, and then if is still reconnecting, go down half-way in between again, etc, until we know which version that started happening.   That will help a lot in finding the problem.

I was looking through some old posts and Charlie Merritt said updating his BIOS and turning off a setting in the advanced USB settings fixed his mouse "stutter" problem.   Stutter sounds like a good name for the mouse problem.

[Akewz]

Heya, it has started to happen again I have updated my bios and done the setting as charlie merritt said. The only way to stop it at the moment is by restarting my pc

[Fred Davison]

I'm not sure what "it" means.  Jerky mouse or USB connection resetting?  Both those issues got conflated together in this thread

[Akewz]

Oh sorry, the mouse stutter 

[Fred Davison]

I've posted another update with a change in the mouse code.   You can try it.  21117

If the stutter only happens in games but not with Windows itself, look in the game's mouse settings and try different values.  I need to set Portal and Half Life to "Raw mouse input" otherwise the mouse does not work right.

The USB connection resetting is a much more serious problem than the mouse stutter however.   I never see either problem on any of my computers so I can't reproduce it, I can only guess at a fix.  Knowing between which versions of the firmware a specific problem shows up is really helpful because I can go back and compare different versions.

[Akewz]

the mouse stutter happens even if im just on the desktop, the only time the stutter doesnt happen is if im using the quadstick as an xbox 1 controller. ill try the updfate tomorrow morning, heading to bed now, thanks for your help

[Akewz]

I hv done the update now and still no luck. the problem only starts if i unplug and plug the quadstick back in or if i switch profile to xbox 1 controller and back to mouse and keyboard profile. If i restart my pc and go straight to mouse and keyboard profile and leave it it will be fine but then i cant switch to xbox1 profile.

[Fred Davison]

"the problem"  which problem?

When the quadstick is connected to a PC and you change the USB emulation, like loading a configuration file that emulates the XBox 360 controller, the quadstick disconnects from the USB and then reconnects as an XBox 360 controller.  When going back, it disconnects as a 360 controller and reconnects using its default USB emualtion.  This is the normal behavior.

Are you saying that switching to an XBox 360 for PC emulation, then going back to the normal emulation, that something is not working right, or that it constantly reconnects?  I am unclear what you are seeing and expecting.

[Akewz]

The mouse stutter. Im back on 1967 i dont hvthe disconnect reconnect problem when i stay on 1967. All i m trying to fix now is the mouse stutter.