Email notifications

[Alex Bredikin]

Hello all,

I am trying to set up email notifications for QATrack+. I followed the instructions on this page from the docs: https://docs.qatrackplus.com/en/stable/install/config.html?#email-host-settings

For the EMAIL_HOST_PASSWORD, I tried both the Gmail account password AND using a Generated App Password. In addition, I restarted both the Django server, as well as the Django Q cluster task in Windows.

In either case, whenever I perform an action that would cause an email to be sent (such as completing a test list or logging a fault), the system appears to stop loading (i.e. the little wheel in the web browser just keeps spinning as if something is trying to load, but it never actually loads anything; I have to kill the server and then restart it). An email never sends. 

My institution allows users access to gmail.com, but I am wondering if there is something that the IT network team set up to block this kind of activity. So, I'm trying to see if there is anything else I can troubleshoot before assuming it is an impassable IT restriction.

Anyone else had similar issues? I am on version 3.1.1.3.

Thank you,

Alex

[Randle Taylor]

HI Alex,

In local_settings.py I would set:

EMAIL_BACKEND = 'django.core.mail.backends.smtp.EmailBackend'
EMAIL_HOST = 'smtp.gmail.com'
EMAIL_HOST_USER = 'your...@gmail.com'
EMAIL_HOST_PASSWORD = "your-generated-app-password"
EMAIL_PORT = 587
EMAIL_USE_TLS = True
EMAIL_USE_SSL = False

Then to check whether emails work you can open PowerShell, activate your virtualenv then do e.g.:

python manage.py shell_plus

from django.core.mail import send_mail
send_mail("Subject", "Message",   "your...@gmail.com",  ["some.re...@somedomain.com"],    fail_silently=False)

That'll give you a better idea of what is failing. (note if you change your local_settings.py you'll need to exit the shell then open a new one)

Randy

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[Alex Bredikin]

Thanks for these suggestions, Randy. Unfortunately, I haven't been able to make progress. When I try running the send_mail function, I get the same issue - the console seems to hang up, I don't get any error messages. In PowerShell, I can successfully use Test-NetConnection smtp.gmail.com -p 587, so I'm surprised send_mail is "failing".

I'll take any other suggestions anyone may have but might have to put this one on the back burner.

Thank you,

Alex

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Alex Bredikin

alexbr...@gmail.com | 610.425.1222