export pdf

[Baozhou Sun]

Hi Randy,

Do you know why the PDF page shows empty when I export the results to PDF?

See the screenshot attached.

Thanks,

Baozhou

[tbe...@gmail.com]

Hi Baozhou,

I had this once and a restart of the server helped. Not sure why the preview worked an the save not.

regards

Thomas

[Baozhou Sun]

Thanks Thomas!

I restarted the server, but it did not resolve the issue.

Baozhou

[Andres Sierra]

Hi, this happens to me, and it's apparently a permissions issue.

Did you export the results with a superuser?

[Baozhou Sun]

Yes. I exported it with a superuser.

Thanks,

[Alex Bredikin]

Did you find a resolution to this? I am also having the same issue. I rebooted the server and exported with a superuser/admin account, still blank.

Thanks,

Alex

[Randle Taylor]

This is caused by a Chrome update that breaks the PDF rendering there is a fix here:

   

https://github.com/qatrackplus/qatrackplus/issues/659#issuecomment-1855051487

If you update the file mentioned there, then restart the QATrack+ service you should be able to generate PDFs again.

Randy

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[Andres Sierra]

It's working fine after adding two lines to utils.py.

We are running qatrack version 3.1.1.3 on ubuntu 22.04.3.

Thanks,

Andrés.

[Randle Taylor]

Great thanks for confirming the fix works!

Randy

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