Service Times Report Custom Date Range Error

[Michael Jensen]

Hello,

When trying to run the "Service Times" report, if we attempt to select a custom date range, the system returns an error.

When previewing:

"Sorry, we were unable to prepare the report. Please try again later."

When Downloading:

Error 500 : Server Error

The corresponding pre-defined date range options work. Example, last "365 days works", but custom range Oct 1, 2024 to Oct 2, 2025 results in error.

Does anyone else see this behavior? We're running  v3.1.1.3.

Thanks,

Michael Jensen

[Cody Crewson]

I checked, in Production we are not seeing the error. 
When you go Sept 30, 2024 to Oct 1 2025 are you seeing the same error?

[Michael Jensen]

I tried 30 Sep 2024 - 01 Oct 2025 and get the same error.

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[Cody Crewson]

Do you have access to the log files on the server? If so are there additional messages there? 
By default it should be in the logs subfolder of the main directory