Forbidden You don't have permission to access this resource.

[Baozhou Sun]

Hi QA Tracker+ Group,

I followed the instruction to install QATrack+3.1.0.

I did not notice any error. But after I finished the installation and typed the IP address, I saw this message.

Forbidden

You don't have permission to access this resource.

Apache/2.4.41 (Ubuntu) Server at XX.XXX.XXX.XX Port 80

The IP address is the one I typed in local_settings.py

# Change XX.XXX.XXX.XX to your servers IP address and/or host name e.g. ALLOWED_HOSTS = ['54.123.45.1', 'yourhostname']

ALLOWED_HOSTS = ['XX.XXX.XXX.XX']

Can you let me know what could be wrong?

Thanks,

Baozhou

[Randle Taylor]

403 is likely a directory or permissions issue, or possibly a default Apache configuration file interfering with the QATrack+ config.

Can you look in /var/log/apache2/error.log to see if there is more information about what is causing the error?

Randy

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[Leclercq Bastien]

Hello,

I am currently trying to install on Ubuntu 20.04, and I am facing the same error. When I check the error.log file, it repeatedly states an error: "No module named Encoding." How can I fixed this?

Thank you.

[tbe...@gmail.com]

Hi,

it could be that your venv is not being found (looks like this error here: https://stackoverflow.com/questions/69021230/get-fatal-python-error-module-not-found-no-module-named-encoding).

Please double check your apache qatrack.conf for the correct venv path.

regards

Thomas