Data not show on pdf report when downloded

[stanislav bozhikov]

Hi there

I have some troubles seeing data on the pdf report

here is what I get 

[stanislav bozhikov]

Here is the log File

[tbe...@gmail.com]

Hi,

it looks like the bug fixed with qatrack 3.1.1.2

https://docs.qatrackplus.com/en/stable/release_notes.html#qatrack-v3-1-1-2-release-notes

which chrome/qatrack version do you run?

regards

Thomas

[Paolo Togni]

I have a similar issue with both qatrack 3.1.2 and 3.1.3. I tryed it just with firefox and edge so far. No idea about chrome. BTW I need it to work with edhe since I cannot install chrome on Planning PCs.

Regards

Paolo T

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[stanislav bozhikov]

I am Running Qatrack+ 3.1.1.3

[stanislav bozhikov]

It is hosted on Debian 11 Server 

[stanislav bozhikov]

Chrome version 113......

[tbe...@gmail.com]

Hi,

I just checked with my installation, inside /var/www I have the following additional folders for chrome:

.local

.pki

As far as I remember the pdfs are generated with chrome which is run as user www-data. The user home if www-data is /var/www (I am using ubuntu server).

In your logfile you get a " mkdir: cannot create directory '/var/www/.local': Permission denied". Try to create the folder and give www-data user and group the right to write to it. This might help.

The .pki folder is only needed if you use self signed certificates, if I remember correctly.

@Paolo: I was talking about the Chrome version installed on the server to convert the html pages to PDF files. That can only be done with google chrome (not firefox or even chromium)

regards

Thomas

[stanislav bozhikov]

this do not help :( still it is the same

[stanislav bozhikov]

I found solution . it seems that updating google chrome brakes the application ...

here is a link Old Version of Google CHrome

[tbe...@gmail.com]

Hi,

in your error logs there are still these two errors:

mkdir: cannot create directory '/var/www/.local/share': Permission denied

touch: cannot touch '/var/www/.local/share/applications/mimeapps.list': No such file or directory

try to get rid of these by creating those folders and files by hand.

I run google-chrome-stable/stable,now 113.0.5672.126-1 amd64 on my system and It works here.

regards

Thomas

[stanislav bozhikov]

for me it do not work I do not way . bu I have that folder created

[tbe...@gmail.com]

Hi,

I you have no more errors in you log file, then I am out of ideas too.

Maybe Randle can come up with something.

regards

Thomas

[stanislav bozhikov]

It Works with old version . So I am fine.

it is a linux server I am not using Chrome for other then converting to pdf ....

So it is OK.

[Randle Taylor]

Glad you got it working again.  In debugging this one thing I think is impacting things is the qatrack_core/css/fonts.css.  I think that opening `qatrack/qatrack_core/static/adminlte/css/admin-lte.pdf.css` and removing the `@import url('../../qatrack_core/css/fonts.css')` line then running `python manage.py collectstatic` again may resolve the problem as well.

Randy

To view this discussion on the web visit https://groups.google.com/d/msgid/qatrack/3c163df5-d5ca-43a0-a18b-88b61f738c24n%40googlegroups.com.

[stanislav bozhikov]

I was thinking about that

Sent from Outlook for Android

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From: Randle Taylor <randle...@gmail.com>
Sent: Thursday, May 25, 2023 4:14:30 PM
To: stanislav bozhikov <bozhikov....@gmail.com>
Cc: QATrack+ <qat...@googlegroups.com>
Subject: Re: [QATrack+ 3207] Re: Data not show on pdf report when downloded

 

[stanislav bozhikov]

1. Glad you got it working again.  In debugging this one thing I think is impacting things is the qatrack_core/css/fonts.css.  I think that opening `qatrack/qatrack_core/static/adminlte/css/admin-lte.pdf.css` and removing the `@import url('../../qatrack_core/css/fonts.css')` line then running `python manage.py collectstatic` again may resolve the problem as well.

Do not help . :(

[danj...@googlemail.com]

We're having the same problem following a Chrome update pushed out by our hospital. I tried your suggestion Randy and it has fixed the problem for us, so many thanks for that!

I wonder how many more times Chrome updates are going to break the PDF reports?!

Thanks,

Dan

[stanislav bozhikov]

I am not updating chrome   ..for to fix