Webex CCE Engineer | Portland, OR | 6+ months
Andy R
Hi
Role :- Webex CCE Engineer
Location :- Portland, OR (100% onsite)
Duration: 6+ months
Job Description
- Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations.
- Expert level understanding of UCCE Components, solutions, Call flow and Integrations.
- Excellent understanding in IVR Call flow management and ICM Scripting.
- Excellent understanding in VOIP protocols like SIP, H.323 and MGCP.
- Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs.
- Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT.
- Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions.
- Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions.
- Good Understanding of IaaS Platform and Services.
- Experience in training BAU Team on learnings, case studies and other solutions.
- Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA.
- Provide Level-3 support to Operations and Delivery to drive incident resolution.
- Provide Recommendations to improve Contact Center platform stability.
- Define Reporting, Monitoring and Alarming requirements according to Cisco best practices.
- Consult on high severity incidents and complex work orders.
- Should be ready to work in 24/7 business support environment.
Additional desired experience:
- Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions
- Experience with modern cloud architectures and technologies
Andy
Saibber
…............................................................
The information contained in this e-mail and any attached documents may be privileged, confidential, and protected from disclosure. If you are not the intended recipient you may not read, copy, distribute, or use this information. If you have received this communication in error, please notify the sender immediately by replying to this message and then delete it from your system. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.Saibber108.com