Urgent Requirment of L1/L2 Support Analyst _Costco_ Issaquah,WA

[Kafi Sharma]

Hi 

Hope you are doing good

My name is kaffi vats and I am working with Alpha Silicon. We Are Headquartered in Santa Clara, CA serving customers nationwide in the United States. We have the following Job Openings...

 

Client: Costco Wholesale

Title: L1/L2 Support Analyst

Location: Issaquah, WA

Duration: 6-12 Months Contract (Remote till pandemic)

 

Job Duties/Essential Functions:

• Provide 1st Level support to Production issues logged via Jira tickets for eCommerce International Markets
• 24 x 7x 365 operations - evening, weekend and holiday work will be required.
• Set up automated monitors/alerts for P1/P2 tickets/issues.
• Respond ASAP to P1 Critsit/Site Down issues, open a conference bridge, send our Incident Email Notification, collect detailed information and facilitate problem resolution in an ‘All Hands-on Deck’ mindset with clients SIP teams. 
• Build Problem Management processes, document Root Cause Analysis on Critisit/P1 issues and share with Client SIP teams.
• Triage issues gather Gray logs and consolidate detailed information on all Production tickets under the defined Service Level Agreement based on Priority of tickets.
• Perform 24X7 Health checks on eCommerce Websites, Database queries and Backend systems and stop/restart Cronjobs and processes as required.
• Available to work nights and weekends as necessary and perform 24x7 on-call support on a rotational basis.
• Creates and maintains Level 1 Support Knowledge Base documentation in Wiki/Confluence for teams to reference and use on a day to day basis.
• Monitors, resolves and escalates Production issues as appropriate to Level 3 Support/Development teams/Solution Architects.
• Keep P1 Incident Notification Email Distribution and SMS Notification lists up to date on an ongoing basis
• Coordinate issues with 3rd Party systems and communicate effectively with multiple teams
• Coordinate the Quarterly audit reviews on VPN users and Production user access.
• Facilitate and coordinate Change Approvals for Production Releases as required
• Share Weekly Reports and Monthly Dashboards on Production tickets with client SIP Program teams.
• Leads and participates in Weekly team meetings.
• Understands and adheres to the client Mission Statement and Code of Ethics.
• Regular and reliable workplace attendance at your assigned location.