Bruker Instrument Tools not responding

[Krassy Frangova]

Hi all,
Has anyone had issues with the Instrument Tools app? It was running smoothly yesterday and I managed to download the spectra I needed, then 15 minutes later it was not responding. I can see the programme as active in the taskbar of my computer, and when I hover over the icon it wil show as a preview, yet there is no window on my screen. I tried to restart the computer and see if this will help - it didn't. Reinstalling the software did not help either. I now have a blank page as an icon (please see the photo). 

I will write to our Bruker representative later today, but thought of asking here first. In the meantime, I will also install the app on a different computer and see if the issue is with my computer and not the app itself. Although both Artax and the remote control work fine. 

On a completely different note - how can I update my profile info here, as I could see it is really outdated. 

Thank you in beforehand. 
Best wishes,

Krassy Frangova

Monumental arts conservator
Bevaringscenter Nord
Vodskov, Denmark

[Kirsten Travers Moffitt]

Unfortunately since upgrading to the Tracer 5g we have also experienced issues with Bruker Instrument Tools. In fact, all of the programs (even Bruker Remote Control and the new Artax) have issues but BIT is the worst. It was freezing up the computer so often I told my colleagues to stop using it. I reached out to our rep who suggested we get a dedicated XRF laptop that is not running any other software and is not connected to anything (internet included). 

We are in the process of doing that with IT and we will see how this goes. 

Extremely frustrating for a brand new (and expensive) instrument. 

Kirsten Moffitt