error: password.pwm.error.PwmUnrecoverableException: 5085 ERROR_EMAIL_SEND_FAILURE

[ahad alam]

I am trying to configure for email sending in pwm. 
I have configured email according to following attribute

SMTP Server Address: x.x.x.x(intentionally not published)

SMTP Connection Type: SMTPS(SSL/TLS)

SMTP Server Port: 587

But it throws the error specified. how can i resolve the issue?

[Panupong Viyavech]

You can connect your SMTP server with telnet
Then test with EHLO command

>telnet smtp-relay.gmail.com  587

220 smtp-relay.gmail.com ESMTP 41be03b00d2f7-af8a27f3c36sm273271a12.7 - gsmtp
EHLO smtp-relay.gmail.com
EHLO smtp-relay.gmail.com250-smtp-relay.gmail.com at your service, [2403:6200:8851:17c0:c016:5e32:7a4b:8d2f]
250-SIZE 157286400
250-8BITMIME
250-STARTTLS
250-ENHANCEDSTATUSCODES
250-PIPELINING
250-CHUNKING
250 SMTPUTF8

250-STARTTLS --> set your email server option to STARTTLS

Otherwise, check your SMTP server if it needs authentication

[ahad alam]

Exactly same are showing while running 
telnet x.x.x.x 587
the connection is ok. 

still it shows the following error
error: password.pwm.error.PwmUnrecoverableException: 5085 ERROR_EMAIL_SEND_FAILURE

[Jason Rivard]

You will need to find the error in the PWM logs, Ideally at DEBUG level or greater, and there should be more information about the problem.

[ahad alam]

it shows following error in the log
ERROR, email.EmailService, error sending email (5057 ERROR_SERVICE_UNREACHABLE (unable to reach any configured email server)).

Though, Using telnet the email server is accessible from my application server.

I have attached a screenshot.

[Jason Rivard]

Did you set the log level to debug?  Can you paste the relevant section of the log?

[ahad alam]

Thanks. It is resolved. It was an authentication related issue.