Installing Puppet on Windows: Error 1053

[Иван Кадочников]

Hi all,

I have trouble installing puppet open source 3.2.3 from the msi package on Windows 7 Home Basic.
The error message is "Service 'Puppet Agent' (puppet) failed to start. Verify that you have sufficient privileges to start system services."

I am pretty sure it's not a privileges problem.
If (without closing the installer, as that would roll back everything) I open Services and try to start Puppet Agent manually it fails to start with
"Error 1053: The service did not respond to the start or control request in a timely fashion."

This may be a timeout problem (the hardware is a netbook), but I doubt it.

1) Is there a way to install Puppet without installing or auto-starting the service? A checkbox in the installer would be nice.
2) Is there a way to avoid rolling back the whole installation if the service failed to start? A yes/no dialog would be nice. "Yes, I will start the service later manually, after I figure out what's wrong, thank you"
3) What could be causing this, what can I do to work around this?
I have tried adding registry key \HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\ServicesPipeTimeout = 120000 (googling error 1053 led me to believe it might help, but it did not)

Then I tried to run Puppet directly (still without closing the installer):

C:\Program Files\Puppet Labs\Puppet\bin>puppet.bat
C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-
0.3.7/lib/win32/dir.rb:54:in `strip': invalid byte sequence in US-ASCII (Argumen
tError)
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.3.7/lib/win32/dir.rb:54:in `block in <class:Dir>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.3.7/lib/win32/dir.rb:36:in `each'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.3.7/lib/win32/dir.rb:36:in `<class:Dir>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.3.7/lib/win32/dir.rb:13:in `<top (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:60:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:60:in `rescue in require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:35:in `require'
        from C:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/config.r
b:44:in `<top (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/resoluti
on.rb:7:in `<top (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/fact.rb:
2:in `<top (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/facter/lib/facter.rb:23:in `<mo
dule:Facter>'
        from C:/Program Files/Puppet Labs/Puppet/facter/lib/facter.rb:19:in `<to
p (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/puppet/lib/puppet.rb:6:in `<top
 (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/puppet/lib/puppet/util/command_
line.rb:12:in `<top (required)>'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from C:/Program Files/Puppet Labs/Puppet/puppet/bin/puppet:3:in `<main>'

I have no ruby experience so any help interpreting that would be welcome.

Ivan

[Josh Cooper]

On Wednesday, July 17, 2013 9:27:05 AM UTC-7, Иван Кадочников wrote:

Hi all,

I have trouble installing puppet open source 3.2.3 from the msi package on Windows 7 Home Basic.
The error message is "Service 'Puppet Agent' (puppet) failed to start. Verify that you have sufficient privileges to start system services."

I am pretty sure it's not a privileges problem.
If (without closing the installer, as that would roll back everything) I open Services and try to start Puppet Agent manually it fails to start with
"Error 1053: The service did not respond to the start or control request in a timely fashion."

This may be a timeout problem (the hardware is a netbook), but I doubt it.

1) Is there a way to install Puppet without installing or auto-starting the service? A checkbox in the installer would be nice.

This is http://projects.puppetlabs.com/issues/18268

2) Is there a way to avoid rolling back the whole installation if the service failed to start? A yes/no dialog would be nice. "Yes, I will start the service later manually, after I figure out what's wrong, thank you"

We're using WiX to build our MSI. I'm not sure if there is an option to do this?

The error in win32-dir gem is related to https://projects.puppetlabs.com/issues/17010. The version of win32-dir gem we are using (0.3.7) uses the ANSI win32 apis, e.g. SHGetFolderLocationA and does not work correctly on locales whose paths are not ascii compatible.

The newer win32-dir gems 0.4.x correctly use the wide versions, e.g. SHGetFolderLocationW, but there was still an issue preventing us from resolving #17010. I filed an upstream PR, which was recently merged https://github.com/djberg96/win32-dir/blob/7664900064cce9e606bfb67842fb98f66cc60ae2/lib/win32/dir.rb.

As soo as Dan releases 0.4.3, we will move to that version, as currently this issue prevents facter and puppet from working in many non-ascii based locales. In the meantime, you might want to try cloning the latest win32-dir gem (from the ffi branch) and installing that.

Josh

[Иван Кадочников]

Thanks for the information, I somehow managed to not notice your response for several days.

On Wednesday, July 17, 2013 6:52:43 PM UTC+2, Josh Cooper wrote:

On Wednesday, July 17, 2013 9:27:05 AM UTC-7, Иван Кадочников wrote:

Hi all,

I have trouble installing puppet open source 3.2.3 from the msi package on Windows 7 Home Basic.
The error message is "Service 'Puppet Agent' (puppet) failed to start. Verify that you have sufficient privileges to start system services."

I am pretty sure it's not a privileges problem.
If (without closing the installer, as that would roll back everything) I open Services and try to start Puppet Agent manually it fails to start with
"Error 1053: The service did not respond to the start or control request in a timely fashion."

This may be a timeout problem (the hardware is a netbook), but I doubt it.

1) Is there a way to install Puppet without installing or auto-starting the service? A checkbox in the installer would be nice.

This is http://projects.puppetlabs.com/issues/18268

2) Is there a way to avoid rolling back the whole installation if the service failed to start? A yes/no dialog would be nice. "Yes, I will start the service later manually, after I figure out what's wrong, thank you"

We're using WiX to build our MSI. I'm not sure if there is an option to do this?

A search lead me to the ServiceInstall component parameter Vital, which controls if failing to start the service fails the whole install. On the other hand, changing this would surprise people doing automated setup. And now that I know there's a reason for the service not working I don't care about preventing rollback that much...

So I should wait for win32-dir 0.4.3 to be released and for the corresponding Puppet update?
Good enough for me, more time to play with the linux version.

Ivan

[Josh Cooper]

Hi Ivan,

Dan Berger has released an updated win32-dir gem with my patch in it. You can just run `gem update win32-dir` and you should be good. Alternatively, you can wait for the next puppet release (3.2.4 or 3.3.0 whichever comes first).

Josh 

--

Josh Cooper

Developer, Puppet Labs

Join us at PuppetConf 2013, August 22-23 in San Francisco - http://bit.ly/pupconf13
Register now and take advantage of the Final Countdown discount - save 15%!

[Иван Кадочников]

Thanks for the tip, I just tried it, now I get a different error, which is usually a good sign:

c:\Program Files\Puppet Labs\Puppet\bin>puppet.bat
c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-
0.4.3/lib/win32/dir.rb:95:in `encode': "\xC8" to UTF-8 in conversion from ASCII-
8BIT to UTF-8 to IBM866 (Encoding::UndefinedConversionError)
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.4.3/lib/win32/dir.rb:95:in `block in <class:Dir>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.4.3/lib/win32/dir.rb:74:in `each'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.4.3/lib/win32/dir.rb:74:in `<class:Dir>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/ge
ms/win32-dir-0.4.3/lib/win32/dir.rb:5:in `<top (required)>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:60:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9

.1/rubygems/custom_require.rb:60:in `rescue in require'

        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:35:in `require'
        from c:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/config.r

b:44:in `<top (required)>'

        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/resoluti

on.rb:7:in `<top (required)>'

        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/facter/lib/facter/util/fact.rb:
2:in `<top (required)>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/facter/lib/facter.rb:23:in `<mo
dule:Facter>'
        from c:/Program Files/Puppet Labs/Puppet/facter/lib/facter.rb:19:in `<to
p (required)>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/puppet/lib/puppet.rb:6:in `<top
 (required)>'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/puppet/lib/puppet/util/command_

line.rb:12:in `<top (required)>'

        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9
.1/rubygems/custom_require.rb:36:in `require'
        from c:/Program Files/Puppet Labs/Puppet/puppet/bin/puppet:3:in `<main>'

Regards,
Ivan

[tinny...@gmail.com]

I met exactly the same error when installing puppet 3.2.4 with win32-dir 0.4.3

Is their a workable version?

在 2013年8月5日星期一UTC+8上午1时27分59秒，Иван Кадочников写道：

[MunsterNet]

Hi,

Same here, I'm trying to run the agent on a Windows machine installed in French: 

C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-0.4.3/lib/win32/dir.rb:95:in `enco
de': "\xE9" to UTF-8 in conversion from ASCII-8BIT to UTF-8 to CP850 (Encoding::UndefinedConversionError)
        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-0.4.3/lib/win32/dir.r
b:95:in `block in <class:Dir>'
        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-0.4.3/lib/win32/dir.r
b:74:in `each'
        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-0.4.3/lib/win32/dir.r

b:74:in `<class:Dir>'

        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/gems/1.9.1/gems/win32-dir-0.4.3/lib/win32/dir.r

b:5:in `<top (required)>'

        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9.1/rubygems/custom_require.rb:60:i
n `require'
        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9.1/rubygems/custom_require.rb:60:i
n `rescue in require'
        from C:/Program Files (x86)/Puppet Labs/Puppet/sys/ruby/lib/ruby/site_ruby/1.9.1/rubygems/custom_require.rb:35:i
n `require'
        from C:/Program Files (x86)/Puppet Labs/Puppet/service/daemon.rb:5:in `<main>'

I am also running 3.2.4 and win32-dir 0.4.3...

[eugen]

Same stuff for russian windows

Please help us )

среда, 17 июля 2013 г., 20:27:05 UTC+4 пользователь Иван Кадочников написал:

[Rob Reynolds]

We believe we have fixed these issues with the installer in the version that is coming out soon. Here was the issue - https://projects.puppetlabs.com/issues/22493

Thanks! 

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