Getting failure in puppet pipelines on premise enterprise installation, Please help

[sidharth.v...@gmail.com]

Caused by: java.sql.SQLNonTransientConnectionException: Could not connect to address=(host=35.231.23.92)(port=3306)(type=master) : Operation timed out (Connection timed out)

        at org.mariadb.jdbc.internal.util.exceptions.ExceptionMapper.get(ExceptionMapper.java:156)

        at org.mariadb.jdbc.internal.util.exceptions.ExceptionMapper.getException(ExceptionMapper.java:118)

        at org.mariadb.jdbc.internal.util.exceptions.ExceptionMapper.throwException(ExceptionMapper.java:92)

        at org.mariadb.jdbc.Driver.connect(Driver.java:108)

        at com.zaxxer.hikari.util.DriverDataSource.getConnection(DriverDataSource.java:95)

        at com.zaxxer.hikari.pool.PoolBase.newConnection(PoolBase.java:356)

        at com.zaxxer.hikari.pool.PoolBase.newPoolEntry(PoolBase.java:199)

        at com.zaxxer.hikari.pool.HikariPool.createPoolEntry(HikariPool.java:444)

        at com.zaxxer.hikari.pool.HikariPool.checkFailFast(HikariPool.java:515)

        at com.zaxxer.hikari.pool.HikariPool.<init>(HikariPool.java:112)

        at com.zaxxer.hikari.HikariDataSource.getConnection(HikariDataSource.java:97)

        at com.distelli.persistence.impl.mysql.MysqlDataSource.getDataSource(MysqlDataSource.java:73)

        ... 22 more

Caused by: java.sql.SQLException: Could not connect to address=(host=35.231.23.92)(port=3306)(type=master) : Operation timed out (Connection timed out)

        at org.mariadb.jdbc.internal.protocol.AbstractConnectProtocol.connectWithoutProxy(AbstractConnectProtocol.java:1020)

        at org.mariadb.jdbc.internal.util.Utils.retrieveProxy(Utils.java:481)

        at org.mariadb.jdbc.Driver.connect(Driver.java:103)

        ... 30 more

Caused by: java.net.ConnectException: Operation timed out (Connection timed out)

        at java.net.PlainSocketImpl.socketConnect(Native Method)

        at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)

        at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)

        at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)

        at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)

        at java.net.Socket.connect(Socket.java:589)

        at java.net.Socket.connect(Socket.java:538)

        at org.mariadb.jdbc.internal.protocol.AbstractConnectProtocol.connect(AbstractConnectProtocol.java:392)

        at org.mariadb.jdbc.internal.protocol.AbstractConnectProtocol.connectWithoutProxy(AbstractConnectProtocol.java:1013)

        ... 32 more

[Paul Schaffer]

Hi Sidharth,

Are you doing an on-prem demo? Please reach out to request a demo here: http://info.puppet.com/Pipelines-Request-Demo?_ga=2.123765578.1947574192.1525103378-1502682839.1478628825

If this is about your SaaS account, please log in to your account and start a chat with us through there.

Thank you,

Paul

[sidharth.v...@gmail.com]

Hi Paul,

I have already requested for a demo, I was getting this error while installing pipelines on premise, I followed the Doc till the end and everything seemed fine apart from the installation not completing and giving this failure. Are you sure the demo would help resolve this?

Regards,

Sid 

[sidharth.v...@gmail.com]

It has been almost a week now and i have requested multiple times for the demo, do you know by when they would send it, any info regarding this would be highly appreciated as we have tight deadlines to meet.