Enterprise support for Puppet

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harshit

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Nov 14, 2013, 11:54:44 AM11/14/13
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Wondering if all of you guys are getting the enterprise support.
Also, if PuppetLabs the only company providing this kind of support or do you have anyone else giving the support

Thanks

Harshit

harshit

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Nov 18, 2013, 12:47:42 PM11/18/13
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Anyone ?

Stuart Cracraft

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Nov 18, 2013, 2:16:35 PM11/18/13
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Harshit,
 
Seems like it would be very ripe for an external consultancy business, frankly.
 
Stuart

On Thursday, November 14, 2013 8:54:44 AM UTC-8, harshit wrote:

harshit

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Nov 18, 2013, 3:34:18 PM11/18/13
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Stuart,
Yeah, looks like a good biz opportunity for sure.
Thanks
Deepak

Rich Burroughs

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Nov 18, 2013, 6:43:47 PM11/18/13
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We've been using the open source Puppet for a while but we're going to switch over to PE.

From what I understand, their top level of support is pretty extensive, like they will actually look at manifests and tell you why your code isn't working (so I've heard). We had them out for a professional services engagement to help with our setup of the open source version too.

Given the choice between them and a third party for support, I'd definitely choose them. From my experience their employees are very skilled, and they also have the advantage of having the actual programmers there in their office.

I went there for a few days to do their Puppet Fundamentals training and it was very impressive. They have a great team.


Rich
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Stuart Cracraft

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Nov 18, 2013, 6:45:08 PM11/18/13
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I'm going to PF tomorrow in LA.

Anyone else from these forums going?


On Monday, November 18, 2013 3:43:47 PM UTC-8, Rich Burroughs wrote:
We've been using the open source Puppet for a while but we're going to switch over to PE.

From what I understand, their top level of support is pretty extensive, like they will actually look at manifests and tell you why your code isn't working (so I've heard). We had them out for a professional services engagement to help with our setup of the open source version too.

Given the choice between them and a third party for support, I'd definitely choose them. From my experience their employees are very skilled, and they also have the advantage of having the actual programmers there in their office.

I went there for a few days to do their Puppet Fundamentals training and it was very impressive. They have a great team.


Rich

On Monday, November 18, 2013, harshit wrote:
Stuart,
Yeah, looks like a good biz opportunity for sure.
Thanks
Deepak


On Monday, November 18, 2013 11:16:35 AM UTC-8, Stuart Cracraft wrote:
 
Harshit,
 
Seems like it would be very ripe for an external consultancy business, frankly.
 
Stuart

On Thursday, November 14, 2013 8:54:44 AM UTC-8, harshit wrote:
Wondering if all of you guys are getting the enterprise support.
Also, if PuppetLabs the only company providing this kind of support or do you have anyone else giving the support

Thanks

Harshit

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