Fiat RSA a big NO NO!!! stay away.. Its a scam.
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CHA0S
May 30, 2010, 11:07:16 AM5/30/10
to Punto Users Group India
I purchased RSA a few months back (my car was not covered when i
purchased it) paid Rs. 3,000.
Thinking it would come in handy.
Now, I have a dead battery in my 1.4 GP E+.
I tried calling RSA for a dead battery assistance.
Their phone lines are not working at all. for the past 3 hrs!!!!
Technically if i was stranded on the highway with the dead battery so
late in the night (or something more serious) what would I have done??
or anyone else at the moment!!
No worries i'm at home at the moment.
i called up FIAT assistance (toll free number for complaints and all
on the website) told him that the RSA number is not working.. he says,
"Sir, I have noted your complaint, and you will get a call from our
side tomorrow regarding this!!"
So in other words, I have to sit in my broken down car till tomorrow,
when he calls...!!!
Guys who still have not purchased the Fiat RSA, do not buy it. Their
numbers dont work when you really need them.
Amogh you have saved your Rs. 3,000.
And the members who got it free, do not solely rely on the RSA, always
have a backup plan!! no matter what.
purchased it) paid Rs. 3,000.
Thinking it would come in handy.
Now, I have a dead battery in my 1.4 GP E+.
I tried calling RSA for a dead battery assistance.
Their phone lines are not working at all. for the past 3 hrs!!!!
Technically if i was stranded on the highway with the dead battery so
late in the night (or something more serious) what would I have done??
or anyone else at the moment!!
No worries i'm at home at the moment.
i called up FIAT assistance (toll free number for complaints and all
on the website) told him that the RSA number is not working.. he says,
"Sir, I have noted your complaint, and you will get a call from our
side tomorrow regarding this!!"
So in other words, I have to sit in my broken down car till tomorrow,
when he calls...!!!
Guys who still have not purchased the Fiat RSA, do not buy it. Their
numbers dont work when you really need them.
Amogh you have saved your Rs. 3,000.
And the members who got it free, do not solely rely on the RSA, always
have a backup plan!! no matter what.
AncientMariner
May 30, 2010, 11:25:46 AM5/30/10
to Punto Users Group India
Hmm. Thats bad. Thanks for the heads up. I got it free but yea if the
number does not work, its a grave problem.
number does not work, its a grave problem.
AnanÐ
May 30, 2010, 11:09:13 PM5/30/10
to punto-users...@googlegroups.com
Thanks Aashay for the heads up.... Well i didnt pay extra for it got it in the package itself... Not yet tried it yet... But good to let us know abt this...
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AnÐy
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Kiran VM
May 30, 2010, 11:59:49 PM5/30/10
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Aashay,
Thats bad! But do you have any idea why the battery went dead?
On Sun, May 30, 2010 at 8:37 PM, CHA0S <aashay.n...@gmail.com> wrote:
VahanPujari
May 31, 2010, 12:05:55 AM5/31/10
to Punto Users Group India
I've purchased RSA recently.
Today I'll try their numbers, just to check.
Amit
> > punto-users-group...@googlegroups.com<punto-users-group-india%2Bunsu...@googlegroups.com>
> > .
>
> - Show quoted text -
Today I'll try their numbers, just to check.
Amit
> > .
> > For more options, visit this group at
> >http://groups.google.com/group/punto-users-group-india?hl=en.- Hide quoted text -
>
> - Show quoted text -
M John
May 31, 2010, 12:10:08 AM5/31/10
to punto-users...@googlegroups.com
I got mine free. Good to know the ground reality though.
Johnny
Johnny
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jumu
May 31, 2010, 2:24:44 AM5/31/10
to Punto Users Group India
Aashay
Only just last week I enquired with TASC and was firming up to buy the
RSA as I felt that was the only reassuring aspect from a company that
has been mauled up in the past for bad service support, but now as you
experienced it even that recourse is being seen as suspect. I feel the
jitters now , thinking about my highway trips.
The professionals sitinig in the management hierarchy are supposed to
build and nurture good initiatives, but if they being 24 x 7 are
going to go on a holiday on Sunday just like us, then how will we
drive on our holidays ? That too it is less than a year of a launch of
a good product. This may be a one off but it is a serious lapse.
Unpardonable, especially after collecting the money and sending a word
of assurance.
Fiat should understand that this is the experience of a person who has
bought a Punto with a heart and ,you are airing this in this forum. I
shudder to think how it will be ,if a normal punto customer had gone
thru this experience. He will curse and spread the bad word around and
it would only spread like wildfire (anything bad about fiat spreads
faster than the fastest news !! )
I hope they apologise to you Aashay.
Abdul
Only just last week I enquired with TASC and was firming up to buy the
RSA as I felt that was the only reassuring aspect from a company that
has been mauled up in the past for bad service support, but now as you
experienced it even that recourse is being seen as suspect. I feel the
jitters now , thinking about my highway trips.
The professionals sitinig in the management hierarchy are supposed to
build and nurture good initiatives, but if they being 24 x 7 are
going to go on a holiday on Sunday just like us, then how will we
drive on our holidays ? That too it is less than a year of a launch of
a good product. This may be a one off but it is a serious lapse.
Unpardonable, especially after collecting the money and sending a word
of assurance.
Fiat should understand that this is the experience of a person who has
bought a Punto with a heart and ,you are airing this in this forum. I
shudder to think how it will be ,if a normal punto customer had gone
thru this experience. He will curse and spread the bad word around and
it would only spread like wildfire (anything bad about fiat spreads
faster than the fastest news !! )
I hope they apologise to you Aashay.
Abdul
Naveen Rao
May 31, 2010, 2:28:50 AM5/31/10
to punto-users...@googlegroups.com
Sigh!!!!
Naveen
Naveen
Gautam Khadse
May 31, 2010, 3:52:01 AM5/31/10
to punto-users...@googlegroups.com
When i was involved in the accident I'd called up RSA and were available immediately . Didnt even have to hold for more than 10 seconds . Frontline answered was transfered to the guys who handle accident cases , they asked If my vehicle needs to be towed , if yes they would send a tow truck ASAP , since my car was driveable they asked again if I was sure i was gonna drive it home when I confirmed they transfered me to the insuarance and legal department who informed me of the procedure to follow for claiming insuarance .
@VP : I second your plan , even I'll try their numbers to see if its still as good as it was then .
@VP : I second your plan , even I'll try their numbers to see if its still as good as it was then .
VahanPujari
May 31, 2010, 4:06:24 AM5/31/10
to Punto Users Group India
Tried their toll-free number 1800-209-3428
Within 5-6 seconds, I was talking to someone :). I immediately started
with my details - name, regn no. etc. He checked & confirm it with my
name & confirmed that the car is covered under RSA.
Then I asked - do you work on Sunday. He said they work 24 x 7.
Then I asked about Ashay that he tried yday & could not get thro' RSA
tel no.s
To which he said that the tel line might have been busy with its
operators talking to customers, nothing else specific like lines were
down etc etc
Amit
> > punto-users-group...@googlegroups.com<punto-users-group-india%2Bunsu...@googlegroups.com>
> > .
Within 5-6 seconds, I was talking to someone :). I immediately started
with my details - name, regn no. etc. He checked & confirm it with my
name & confirmed that the car is covered under RSA.
Then I asked - do you work on Sunday. He said they work 24 x 7.
Then I asked about Ashay that he tried yday & could not get thro' RSA
tel no.s
To which he said that the tel line might have been busy with its
operators talking to customers, nothing else specific like lines were
down etc etc
Amit
> > .
> > For more options, visit this group at
M John
May 31, 2010, 4:06:30 AM5/31/10
to punto-users...@googlegroups.com
Hi CHA0S,
I had met one exec from Fiat while getting my car serviced at NOIDA. He is Mr Marius DLima. After reading your post, I spoke with him and I have sent him a copy of your post. He has agreed to look into the matter. I will post his reply when I get it.
Johnny
I had met one exec from Fiat while getting my car serviced at NOIDA. He is Mr Marius DLima. After reading your post, I spoke with him and I have sent him a copy of your post. He has agreed to look into the matter. I will post his reply when I get it.
Johnny
CHA0S
May 31, 2010, 8:10:34 AM5/31/10
to Punto Users Group India
Update:
Today morning (11 am) I tried and was able to get through as if
nothing was wrong.
the help was at my house within half hour of registering the
assistance.
So my conclusion is, when the RSA helps you they are true to the word,
but when the phone lines dont connect they you are at a loss.... and
at your own mercy...
I'm not relying 100% on RSA from now on.
thank god I was at home and not anywhere else when my battery died.
Today morning (11 am) I tried and was able to get through as if
nothing was wrong.
the help was at my house within half hour of registering the
assistance.
So my conclusion is, when the RSA helps you they are true to the word,
but when the phone lines dont connect they you are at a loss.... and
at your own mercy...
I'm not relying 100% on RSA from now on.
thank god I was at home and not anywhere else when my battery died.
Ravi
May 31, 2010, 9:09:59 AM5/31/10
to Punto Users Group India
CHA0S,
I think that was just bad time. I had called RSA 3 times till now (no
issue with the vehicle, all for RSA kit) and eachtime it was picked-
up.
I think that was just bad time. I had called RSA 3 times till now (no
issue with the vehicle, all for RSA kit) and eachtime it was picked-
up.
VahanPujari
May 31, 2010, 9:21:12 AM5/31/10
to Punto Users Group India
I agree with Ravi.
In more than 20 examples on forums, none till date experienced a
failure from RSA.
It could be an exception, a sheer bad luck
Amit
> > thank god I was at home and not anywhere else when my battery died.- Hide quoted text -
In more than 20 examples on forums, none till date experienced a
failure from RSA.
It could be an exception, a sheer bad luck
Amit
CHA0S
May 31, 2010, 11:32:43 AM5/31/10
to Punto Users Group India
Even I think so.. some fault with tel lines.... but still the agony,
of not being able to reach for assistance...
But it really had me angry last night..
Now its all ok!!
of not being able to reach for assistance...
But it really had me angry last night..
Now its all ok!!
Ravi
May 31, 2010, 1:18:42 PM5/31/10
to Punto Users Group India
And your anger is Valid. If one can't reach, at the time of need, its
frustrating.
But hope Fiat RSA keeps giving the service, as its providing now.
frustrating.
But hope Fiat RSA keeps giving the service, as its providing now.
AnanÐ
May 31, 2010, 6:26:36 PM5/31/10
to punto-users...@googlegroups.com
Aashay,
Your anger is valid.. When u need it u dont get assistance then there is no point.. Ne ways nice to hear that the car is fine now..
--
Regards,
AnÐy
Your anger is valid.. When u need it u dont get assistance then there is no point.. Ne ways nice to hear that the car is fine now..
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jumu
May 31, 2010, 10:37:54 PM5/31/10
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Anand,
Fiat should tweak the telephone system to put on hold with messages
that " pls wait , you will be attended to shortly, all Our advisers
are busy " instead of allowing the phone to ring and confusing the
caller as to whether the RSA is working or on leave. or even better
should have a call back option if a caller disconnects.
Abdul
On Jun 1, 3:26 am, AnanÐ <andy1...@gmail.com> wrote:
> Aashay,
>
> Your anger is valid.. When u need it u dont get assistance then there is no
> point.. Ne ways nice to hear that the car is fine now..
>
>
>
> On Mon, May 31, 2010 at 10:48 PM, Ravi <ravis.mis...@gmail.com> wrote:
> > And your anger is Valid. If one can't reach, at the time of need, its
> > frustrating.
> > But hope Fiat RSA keeps giving the service, as its providing now.
>
> > On May 31, 8:32 pm, CHA0S <aashay.nicebut...@gmail.com> wrote:
> > > Even I think so.. some fault with tel lines.... but still the agony,
> > > of not being able to reach for assistance...
>
> > > But it really had me angry last night..
>
> > > Now its all ok!!
>
> > --
> > You received this message because you are subscribed to the Google Groups
> > "Punto Users Group India" group.
> > To post to this group, send email to
> > punto-users...@googlegroups.com.
> > To unsubscribe from this group, send email to
> > punto-users-group...@googlegroups.com<punto-users-group-india%2Bunsu...@googlegroups.com>
> > .
Fiat should tweak the telephone system to put on hold with messages
that " pls wait , you will be attended to shortly, all Our advisers
are busy " instead of allowing the phone to ring and confusing the
caller as to whether the RSA is working or on leave. or even better
should have a call back option if a caller disconnects.
Abdul
On Jun 1, 3:26 am, AnanÐ <andy1...@gmail.com> wrote:
> Aashay,
>
> Your anger is valid.. When u need it u dont get assistance then there is no
> point.. Ne ways nice to hear that the car is fine now..
>
>
>
> On Mon, May 31, 2010 at 10:48 PM, Ravi <ravis.mis...@gmail.com> wrote:
> > And your anger is Valid. If one can't reach, at the time of need, its
> > frustrating.
> > But hope Fiat RSA keeps giving the service, as its providing now.
>
> > On May 31, 8:32 pm, CHA0S <aashay.nicebut...@gmail.com> wrote:
> > > Even I think so.. some fault with tel lines.... but still the agony,
> > > of not being able to reach for assistance...
>
> > > But it really had me angry last night..
>
> > > Now its all ok!!
>
> > --
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> > "Punto Users Group India" group.
> > To post to this group, send email to
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> > To unsubscribe from this group, send email to
> > .
AnanÐ
Jun 1, 2010, 5:02:08 AM6/1/10
to punto-users...@googlegroups.com
Agree to you Abdul... Mayb after a period of time we may see this happening with them....
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AnÐy
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Vidooshak @Bangalore
Jul 9, 2010, 7:50:40 AM7/9/10
to Punto Users Group India
We recently had a dead battery problem with our Maruti. The Maruti On
Road service came in 30 minutes and said jump-starting won't help.
They themselves suggested we call Exide Batmobile, who could fix it
for FREE, or Maruti could do it but it would cost Rs.300.
Bat Mobile is a free service extended to individual car owners
regardless of the brand of battery you are using. Even if you use an
unbranded battery you will get service from Bat Mobile. Bat Mobile is
availabe in 27 cities across the country. The universal number is 3271
1111. However, the service is available only within city limits.
The Batmobile guys came after around 3 hrs and took the battery for
charging overnight. It was returned next day, without us spending a
rupee.
Recommend this service as a backup for RSA, which is unsurprisingly
Fiat :-)
Road service came in 30 minutes and said jump-starting won't help.
They themselves suggested we call Exide Batmobile, who could fix it
for FREE, or Maruti could do it but it would cost Rs.300.
Bat Mobile is a free service extended to individual car owners
regardless of the brand of battery you are using. Even if you use an
unbranded battery you will get service from Bat Mobile. Bat Mobile is
availabe in 27 cities across the country. The universal number is 3271
1111. However, the service is available only within city limits.
The Batmobile guys came after around 3 hrs and took the battery for
charging overnight. It was returned next day, without us spending a
rupee.
Recommend this service as a backup for RSA, which is unsurprisingly
Fiat :-)
AnanÐ
Jul 10, 2010, 1:50:45 AM7/10/10
to punto-users...@googlegroups.com
Please visit www.teamfiat.co.in
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Regards,
AnÐy
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