Making Your Customers Partners
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Joe Torrence
Aug 14, 2006, 7:25:02 AM8/14/06
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Please consider this free-reprint article written by:
Joe Torrence
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IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to seo[at]gpxcorp.com (replace [at] with @)
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to seo[at]gpxcorp.com (replace [at] with @)
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
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Article Title: Making Your Customers Partners
Author: Joe Torrence
Word Count: 318
Article URL: http://www.isnare.com/?aid=75554&ca=Business+Management
Format: 64cpl
Author's Email Address: seo[at]gpxcorp.com (replace [at] with @)
Easy Publish Tool: http://www.isnare.com/html.php?aid=75554
*********************** ARTICLE START ***********************
Take a number, press 1 for technical service, all of our service reps are busy…sound familiar? If your like me I’ve had to succumb to the inevitable world of technological advancement but somewhere along the way I (a person) have got lost in the shuffle.
Having to deal with auto menus and robotic web sites to place an order or ask a question has become a matrix of sterile graphics and personless decision making. I do need the product or I do need the technical question answered but there’s more to a day than just the product or the question. We all need the touch and feel and value added of interaction with people just like us. Something is amiss if we’ve lost the touch with others whether it’s good or bad, we still need it.
Maybe I’m bragging a little but we really like to touch customers at our company. Yes we accept faxed, mailed and even orders submitted through our web site but we jump at the chance to help our customers. They’re not just an order number. They are a person, with real lives, issues and problems. Quite possibly, we can help them solve some of those problems but even if we can’t, we want them to remember us. Cordial, honest, bend over backwards those are the characteristics that make partners out of customers.
How many times have you ordered something over the telephone and a week later haven’t the foggiest who you spoke to. I’d bet you a dollar to a doughnut that if that order taker had invested in you as a partner, you’d remember.
Developing customer partnerships is an investment. Sure the phone call takes a little longer…seconds maybe. What is that worth to the person on the other end? Priceless, I bet.
About The Author: Owner and General Manager of The Tab Store http://www.gpxtabs.com Value, Integrity, Honesty, Unparalleled customer service.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=75554
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
Message delivered directly to members of the group:
publish-the...@googlegroups.com
*****************************************************************
Please consider this free-reprint article written by:
Joe Torrence
*****************************
IMPORTANT - Publication/Reprint Terms
- You have permission to publish this article electronically in free-only publications such as a website or an ezine as long as the bylines are included.
- You are not allowed to use this article for commercial purposes. The article should only be reprinted in a publicly accessible website and not in a members-only commercial site.
- You are not allowed to post/reprint this article in any sites/publications that contains or supports hate, violence, porn and warez or any indecent and illegal sites/publications.
- You are not allowed to use this article in UCE (Unsolicited Commercial Email) or SPAM. This article MUST be distributed in an opt-in email list only.
- If you distribute this article in an ezine or newsletter, we ask that you send a copy of the newsletter or ezine that contains the article to seo[at]gpxcorp.com (replace [at] with @)
- If you post this article in a website/forum/blog, ALL links MUST be set to hyperlinks and we ask that you send a copy of the URL where the article is posted to seo[at]gpxcorp.com (replace [at] with @)
- We request that you ask permission from the author if you want to publish this article in print.
The role of iSnare.com is only to distribute this article as part of its Article Distribution feature ( http://www.isnare.com/distribution.php ). iSnare.com does NOT own this article, please respect the author's copyright and this publication/reprint terms. If you do not agree to any of these terms, please do not reprint or publish this article.
*****************************
Article Title: Making Your Customers Partners
Author: Joe Torrence
Word Count: 318
Article URL: http://www.isnare.com/?aid=75554&ca=Business+Management
Format: 64cpl
Author's Email Address: seo[at]gpxcorp.com (replace [at] with @)
Easy Publish Tool: http://www.isnare.com/html.php?aid=75554
*********************** ARTICLE START ***********************
Take a number, press 1 for technical service, all of our service reps are busy…sound familiar? If your like me I’ve had to succumb to the inevitable world of technological advancement but somewhere along the way I (a person) have got lost in the shuffle.
Having to deal with auto menus and robotic web sites to place an order or ask a question has become a matrix of sterile graphics and personless decision making. I do need the product or I do need the technical question answered but there’s more to a day than just the product or the question. We all need the touch and feel and value added of interaction with people just like us. Something is amiss if we’ve lost the touch with others whether it’s good or bad, we still need it.
Maybe I’m bragging a little but we really like to touch customers at our company. Yes we accept faxed, mailed and even orders submitted through our web site but we jump at the chance to help our customers. They’re not just an order number. They are a person, with real lives, issues and problems. Quite possibly, we can help them solve some of those problems but even if we can’t, we want them to remember us. Cordial, honest, bend over backwards those are the characteristics that make partners out of customers.
How many times have you ordered something over the telephone and a week later haven’t the foggiest who you spoke to. I’d bet you a dollar to a doughnut that if that order taker had invested in you as a partner, you’d remember.
Developing customer partnerships is an investment. Sure the phone call takes a little longer…seconds maybe. What is that worth to the person on the other end? Priceless, I bet.
About The Author: Owner and General Manager of The Tab Store http://www.gpxtabs.com Value, Integrity, Honesty, Unparalleled customer service.
Please use the HTML version of this article at:
http://www.isnare.com/html.php?aid=75554
*********************** ARTICLE END ***********************
- To distribute your articles go to http://www.isnare.com/distribution.php
- For more free-reprint articles go to http://www.isnare.com
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