Can AP be used to do this...

[Bill ODonnell]

1) Increment a field to reflect the number of times an AP has been run?

I am attempting to use AP to schedule survey calls. We have to make up to 6
attempts to call our contacts. I want to update a field that will count the
number of attempts. We will be filtering our contact list based on the
number of attempts.

2) Schedule for time frames other than days?
We will be scheduling calls for these time slots Monday through Friday and
Saturday AM and Saturday PM. Is there a way to schedule a call on for 3 time
slots into the future instead of days? For example, if a call was
unsuccessful on Wednesday, the next call should be scheduled for Satuday AM.
If a call was unsuccessful on Thursday the next call would be scheduled for
Saturday PM. To complicate this, no calls would be made on Sunday.

Any assistance would be greatly appriciated. Please also reply via e-mail

Thanks,
--
Bill O'Donnell
AbiliTech
bil...@abiliTech.org
http://www.abilitech.org

--
Bill O'Donnell
AbiliTech
bil...@earthlink.net
http://www.abilitech.org

[Jesse Christensen / GM]

Bill,

> 1) Increment a field to reflect the number of times an AP has been run?
>
> I am attempting to use AP to schedule survey calls. We have to make up to
6
> attempts to call our contacts. I want to update a field that will count
the
> number of attempts. We will be filtering our contact list based on the
> number of attempts.

This should be easy enough. Simply make an event that updates a numeric
field based upon a dbase expression. Trigger immediately. The dbase
expression should evaluate the field that it is updating, and then +1 to the
number.

For example: Contact2->Utest+1

Note: This should be used with a numeric type field.

> 2) Schedule for time frames other than days?
> We will be scheduling calls for these time slots Monday through Friday and
> Saturday AM and Saturday PM. Is there a way to schedule a call on for 3
time
> slots into the future instead of days? For example, if a call was
> unsuccessful on Wednesday, the next call should be scheduled for Satuday
AM.
> If a call was unsuccessful on Thursday the next call would be scheduled
for
> Saturday PM. To complicate this, no calls would be made on Sunday.

You will need to have a detailed trigger/schedule event setup to accomplish
this. Basically you will need to trigger on a history item which would
reference your history record with a specific result code or reference.

For example: You have 3 shifts where folks are making calls. So you give
those shifts names, or we'll just use shift1, shift2, and shift3. Your user
scheuled call fails, and its shift1, so he/she completes the call, and since
it is an uncompleted call in shift1, you would give that history event the
result code of S1U.

Then trigger on history with that result code, and use that to schedule
x-many days into the future from that shift. So if it fails in Shift1, it is
rescheduled to the appropriate date/time for the next shift.

You will need to have three sets of triggers/schedule for your three
different shifts.

--
Jesse Christensen
GoldMine Technical Support
Visit our online KnowledgeBase at
http://kbase.goldmine.com