DNS error

Judy M

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Sep 16, 2022, 10:14:17 AM9/16/22

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Can someone help troubleshoot for me: people trying to email us get this message: DNS type 'mx' lookup of info@[domain name] responded with code SERVFAIL

Darren Hee

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Sep 19, 2022, 10:54:55 AM9/19/22

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We are getting the SAME error message. We can send out to External and receive External email, we just cannot send/receive INTERNAL emails.

We get this error message in sending internal emails.

it was to do with the DNS provider as they have an upstream server issue that is not allowing DNS lookups on our Name Servers.

When I called the DNS provider support line, they knew of email issues and are working on the issue.

and they said its affecting quite a few companies that use their DNS service. its only affected emails. A-Record DNS is working fine.

Perryn Fowler

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Sep 19, 2022, 10:54:58 AM9/19/22

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Are you a Netregistry or Melbourne IT customer by any chance?

Judy M

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Sep 19, 2022, 11:08:32 AM9/19/22

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My issue has been resolved.

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