Unable to access website from Google DNS

[Sam]

When using Google DNS I am unable to connect to my website. I have consulted with my hosting provider and they cannot see anything that would be causing any issues and keep suggesting that the clients try to clear their cache. When following a Google DNS troubleshooting guide, and an nslookup on my website is not working. (nslookup -debug sls-rp.com 8.8.8.8) but when I try Level 3 and OpenDNS it works perfect and returns the correct IP address. Below is the results of my debug from Google DNS.

C:\Users\Sam>nslookup -debug sls-rp.com 8.8.8.8
------------
Got answer:
    HEADER:
        opcode = QUERY, id = 1, rcode = NOERROR
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 1,  authority records = 0,  additional = 0

    QUESTIONS:
        8.8.8.8.in-addr.arpa, type = PTR, class = IN
    ANSWERS:
    ->  8.8.8.8.in-addr.arpa
        name = google-public-dns-a.google.com
        ttl = 86399 (23 hours 59 mins 59 secs)

------------
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

------------
Got answer:
    HEADER:
        opcode = QUERY, id = 2, rcode = SERVFAIL
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 0,  authority records = 0,  additional = 0

    QUESTIONS:
        sls-rp.com, type = A, class = IN

------------
------------
Got answer:
    HEADER:
        opcode = QUERY, id = 3, rcode = SERVFAIL
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 0,  authority records = 0,  additional = 0

    QUESTIONS:
        sls-rp.com, type = AAAA, class = IN

------------
------------
Got answer:
    HEADER:
        opcode = QUERY, id = 4, rcode = SERVFAIL
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 0,  authority records = 0,  additional = 0

    QUESTIONS:
        sls-rp.com, type = A, class = IN

------------
------------
Got answer:
    HEADER:
        opcode = QUERY, id = 5, rcode = SERVFAIL
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 0,  authority records = 0,  additional = 0

    QUESTIONS:
        sls-rp.com, type = AAAA, class = IN

------------
*** google-public-dns-a.google.com can't find sls-rp.com: Server failed

Any suggestions on how to get this fixed?

[Bryan Price]

On Wed, Nov 16, 2016 at 4:02 PM, Sam <sambenn...@hotmail.co.uk> wrote:

When using Google DNS I am unable to connect to my website. I have consulted with my hosting provider and they cannot see anything that would be causing any issues and keep suggesting that the clients try to clear their cache. When following a Google DNS troubleshooting guide, and an nslookup on my website is not working. (nslookup -debug sls-rp.com 8.8.8.8) but when I try Level 3 and OpenDNS it works perfect and returns the correct IP address. Below is the results of my debug from Google DNS.

C:\Users\Sam>nslookup -debug sls-rp.com 8.8.8.8

DNSSEC is setup and invalid.

http://dnsviz.net/d/sls-rp.com/dnssec/

Those servers that actually use DNSSEC aren't finding it either.  Level 3 and OpenDNS do not check DNSSEC, so saying those work really doesn't matter at this point.

DNSSEC validated DNS only


C:\WINDOWS\system32>nslookup sls-rp.com 8.8.8.8

*** google-public-dns-a.google.com can't find sls-rp.com: Server failed

Server:  google-public-dns-a.google.com
Address:  8.8.8.8


C:\WINDOWS\system32>f:\bind\dig @8.8.8.8 sls-rp.com

; <<>> DiG 9.10.1 <<>> @8.8.8.8 sls-rp.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 14469
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;sls-rp.com.            IN    A

;; Query time: 139 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Thu Nov 17 08:54:45 Eastern Standard Time 2016
;; MSG SIZE  rcvd: 39


C:\WINDOWS\system32>nslookup sls-rp.com 75.75.75.75
*** cdns01.comcast.net can't find sls-rp.com: Server failed

Server:  cdns01.comcast.net
Address:  75.75.75.75


C:\WINDOWS\system32>f:\bind\dig @75.75.75.75 sls-rp.com

; <<>> DiG 9.10.1 <<>> @75.75.75.75 sls-rp.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 4317
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;sls-rp.com.            IN    A

;; Query time: 803 msec
;; SERVER: 75.75.75.75#53(75.75.75.75)
;; WHEN: Thu Nov 17 08:54:49 Eastern Standard Time 2016
;; MSG SIZE  rcvd: 39


C:\WINDOWS\system32>nslookup sls-rp.com 64.6.64.6
*** recpubns1.nstld.net can't find sls-rp.com: Server failed

Server:  recpubns1.nstld.net
Address:  64.6.64.6


C:\WINDOWS\system32>f:\bind\dig @64.6.64.6 sls-rp.com

; <<>> DiG 9.10.1 <<>> @64.6.64.6 sls-rp.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 22938
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;sls-rp.com.            IN    A

;; Query time: 256 msec
;; SERVER: 64.6.64.6#53(64.6.64.6)
;; WHEN: Thu Nov 17 08:54:51 Eastern Standard Time 2016
;; MSG SIZE  rcvd: 39


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