Black Circles

[Ian Johnson Photo]

Im seeing Black Circles. Have used the software for years no problems. Im on a MacBook Pro running Sonoma 14.4.1 and PTGui 11.32 -   Any ideas why ?  Thanks Ian

[Ian Johnson Photo]

two more screenshots

[John Houghton]

Ian, Would you please supply a copy of the project file for one of these examples.

John

[Ian Johnson Photo]

John   The Project File?    Do you mean the four files that I made the Panorama with?  The file with all the single individual files/photo's  12 per panorama.?

This started two shoots ago.   I have a stand-alone Mac using the same software and had no problem making the panoramas.  This is happening on my MacPro laptop.

[Ian Johnson Photo]

Ok so I just went back to PTGui and can see what you want. Had the software 6 years and have never seen what it said !!

Here is the project file 

[John Houghton]

Ian, Thanks for the project file.  I don't myself have a Mac so cannot reproduce the fault, but maybe it will help Joost to identify the source of the problem.

John

[PTGui Support]

Hi Ian,

That's weird! Could you try disabling GPU acceleration? To do so, go to
Preferences - Advanced and uncheck 'GPU acceleration'.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

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[Ian Johnson Photo]

Hi Joost 

That fixed it.  GPU acceleration was unchecked for some reason.  I have clicked it back on and all is well.  Thanks

Ian

[Philip Chong]

I am getting the same thing just now. My first time setting this.  That is super strange.

I am using W11 with RTX 4070 on my laptop.

[PTGui Support]

Hi Philip,

This looks different though. Are you using the latest PTGui (12.26 or 13
beta 8)? Have you tried disabling GPU acceleration? Can you make the
project available for download?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 08-07-2024 16:10, Philip Chong wrote:
> I am getting the same thing just now. My first time setting this.  That
> is super strange.
>
> I am using W11 with RTX 4070 on my laptop.
>
>
>

> Black spot.jpgBlack spot 2.jpgBlack spot 3.jpg

> On Saturday, July 6, 2024 at 3:28:26 PM UTC-4 Ian Johnson Photo wrote:
>
> Hi Joost
> That fixed it.  GPU acceleration was unchecked for some reason.  I
> have clicked it back on and all is well.  Thanks
> Ian
>
> On Friday 5 July 2024 at 15:13:32 UTC+2 PTGui Support wrote:
>
> Hi Ian,
>
> That's weird! Could you try disabling GPU acceleration? To do
> so, go to
> Preferences - Advanced and uncheck 'GPU acceleration'.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
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[PTGui Support]

Hi Philip,

There might be a GPU driver issue; the same problem was just reported by
someone else.

Could you help me by trying to disable GPU acceleration (in Options -
Advanced)? Does this solve the problem?

Could you also send me the output of Help - System Information in PTGui?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 08-07-2024 16:10, Philip Chong wrote:

> I am getting the same thing just now. My first time setting this.  That
> is super strange.
>
> I am using W11 with RTX 4070 on my laptop.
>
>
>

> Black spot.jpgBlack spot 2.jpgBlack spot 3.jpg

> On Saturday, July 6, 2024 at 3:28:26 PM UTC-4 Ian Johnson Photo wrote:
>
> Hi Joost
> That fixed it.  GPU acceleration was unchecked for some reason.  I
> have clicked it back on and all is well.  Thanks
> Ian
>
> On Friday 5 July 2024 at 15:13:32 UTC+2 PTGui Support wrote:
>
> Hi Ian,
>
> That's weird! Could you try disabling GPU acceleration? To do
> so, go to
> Preferences - Advanced and uncheck 'GPU acceleration'.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/899e821c-7334-4725-8bca-25d8b9c6fc4bn%40googlegroups.com?utm_medium=email&utm_source=footer>>.
>

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