PTGui Viewer error

Bill Landenberger

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Oct 27, 2023, 2:10:53 AM10/27/23

to PTGui Support

Over the last week or so PTGui Viewer pops up with the following error when launching. The program still works, bur sometimes takes up to a minute to launch and the displays the message. I have uninstalled and reinstalled to no avail. Any suggestions?

Windows 11 Build 22621.2428 (up to date). Nvidia RTX3080Ti with latest Drivers
cheers,
Bill
PTGui Viewer error.png

PTGui Support

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Oct 27, 2023, 2:17:53 AM10/27/23

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Hi Bill,

When launching the PTGuiViewer executable, it will try to find out if
another instance of the viewer is already running. If so, it will tell
the running viewer to open the panorama file.

It uses DDE for this communication. I think there might be another
application running on your computer, which is blocking the DDE messages.

Could you try opening Windows Task Manager, and closing all other
running applications? It's may be difficult to find the culprit, it
could also be caused by a windowless application.

Or do you remember installing any software a week ago?

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> PTGui Viewer error.png
>
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Bill Landenberger

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Oct 27, 2023, 6:49:05 AM10/27/23

to PTGui Support

Yes, I have done that, and terminated all other instances, but it makes no difference to the behaviour. I even happens even after a fresh restart of the pc. I am wondering if it has something to do with the latest Nvidia driver update.
Cheers,

Bill

PTGui Support

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Oct 27, 2023, 7:27:29 AM10/27/23

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Hi Bill,

Does it also happen the first time you start the viewer after a reboot?

If there's no other instance of PTGuiViewer.exe running, then it should
not attempt to create the CMDLINE connection. I'm just trying to find
out what's happening.

If the viewer opens succesfully in the end, then I don't think it's a
driver problem.

If you need a temporary solution, consider installing FSPViewer:
https://www.fsoft.it/FSPViewer/

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 27-10-2023 12:49, Bill Landenberger wrote:
> Yes, I have done that, and terminated all other instances, but it makes
> no difference to the behaviour. I even happens even after a fresh
> restart of the pc. I am wondering if it has something to do with the
> latest Nvidia driver update.
> Cheers,
> Bill
> On Friday, 27 October 2023 at 17:17:53 UTC+11 PTGui Support wrote:
>
> Hi Bill,
>
> When launching the PTGuiViewer executable, it will try to find out if
> another instance of the viewer is already running. If so, it will tell
> the running viewer to open the panorama file.
>
> It uses DDE for this communication. I think there might be another
> application running on your computer, which is blocking the DDE
> messages.
>
> Could you try opening Windows Task Manager, and closing all other
> running applications? It's may be difficult to find the culprit, it
> could also be caused by a windowless application.
>
> Or do you remember installing any software a week ago?
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 27-10-2023 06:56, Bill Landenberger wrote:
> > Over the last week or so PTGui Viewer pops up with the following
> error
> > when launching. The program still works, bur sometimes takes up
> to a
> > minute to launch and the displays the message. I have
> uninstalled and
> > reinstalled to no avail. Any suggestions?
> > Windows 11 Build 22621.2428 (up to date). Nvidia RTX3080Ti with
> latest
> > Drivers
> > cheers,
> > Bill
> > PTGui Viewer error.png
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/b5a99b31-2df7-4fbd-b002-1b1330b71fd7n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/b5a99b31-2df7-4fbd-b002-1b1330b71fd7n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/b5a99b31-2df7-4fbd-b002-1b1330b71fd7n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/b5a99b31-2df7-4fbd-b002-1b1330b71fd7n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
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Bill Landenberger

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Oct 27, 2023, 7:10:52 PM10/27/23

to PTGui Support

Thanks for your suggestions Joost. Still trying to track down what is causing this. After a fresh boot, when I try to launch the viewer from the start menu, it does not appear at all. However, it does show up as a background process in windows task manager. If I leave the background process running and then launch again from the start menu, the viewer will start - but with the popup showing the error message I posted before. I will have a hunt through recently updated programs to see if I can find out what is causing this behaviour. But I think you are correct about it being something to do with blocked DDE messages. If I find the issue, I will report back.
cheers
Bill

PTGui Support

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Oct 28, 2023, 9:43:21 AM10/28/23

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Hi Bill,

Ah, then it's not caused by another application. Upon first launch, the
viewer appears to be hanging. Subsequent launches will first attempt to
communicate with the viewer, and after a while give up and display the
panorama.

Only I have no idea why it is hanging.

Could you try launching the viewer from Tools - PTGui Viewer (in the
PTGui main window)? Does that make a difference? First make sure to kill
all PTGuiViewer.exe in task manager.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 28-10-2023 01:10, Bill Landenberger wrote:
> Thanks for your suggestions Joost. Still trying to track down what is
> causing this. After a fresh boot, when I try to launch the viewer from
> the start menu, it does not appear at all. However, it does show up as
> a background process in windows task manager. If I leave the background
> process running and then launch again from the start menu, the viewer
> will start - but with the popup showing the error message I posted
> before. I will have a hunt through recently updated programs to see if
> I can find out what is causing this behaviour. But I think you are
> correct about it being something to do with blocked DDE messages. If I
> find the issue, I will report back.
> cheers
> Bill
>
> On Friday, 27 October 2023 at 22:27:29 UTC+11 PTGui Support wrote:
>
> Hi Bill,
>
> Does it also happen the first time you start the viewer after a reboot?
>
> If there's no other instance of PTGuiViewer.exe running, then it should
> not attempt to create the CMDLINE connection. I'm just trying to find
> out what's happening.
>
> If the viewer opens succesfully in the end, then I don't think it's a
> driver problem.
>
> If you need a temporary solution, consider installing FSPViewer:

> https://www.fsoft.it/FSPViewer/ <https://www.fsoft.it/FSPViewer/>
>
> Kind regards,
>
> Joost Nieuwenhuijse
> www.ptgui.com <http://www.ptgui.com>

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com

> <http://www.ptgui.com>>
> >
> > On 27-10-2023 06:56, Bill Landenberger wrote:
> > > Over the last week or so PTGui Viewer pops up with the following
> > error
> > > when launching. The program still works, bur sometimes takes up
> > to a
> > > minute to launch and the displays the message. I have
> > uninstalled and
> > > reinstalled to no avail. Any suggestions?
> > > Windows 11 Build 22621.2428 (up to date). Nvidia RTX3080Ti with
> > latest
> > > Drivers
> > > cheers,
> > > Bill
> > > PTGui Viewer error.png
> > >
> > > --
> > > You received this message because you are subscribed to the Google
> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from it,
> > send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/24219e7e-6a89-4a75-b5a2-199e92c4815en%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/24219e7e-6a89-4a75-b5a2-199e92c4815en%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/24219e7e-6a89-4a75-b5a2-199e92c4815en%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/24219e7e-6a89-4a75-b5a2-199e92c4815en%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
> --
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Bill Landenberger

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Oct 28, 2023, 6:50:00 PM10/28/23

to PTGui Support

Thanks Joost,
Yes, the same thing happens when launched from within PTGui. In fact that's where I first noticed it, as I usually launch the viewer from the panorama editor window. However, where it is listed in the task manager is different. Instead of appearing under 'background processes', it is listed as a 'branch' under the active PTGui application. On first launch the Windows 'blue circle' spins for about 10 seconds and then nothing happens. If I launch again, the viewer appears after about 30 seconds (with the error message). Subsequent launches are much quicker, but still appear with the same error message. The task manager screengrab below shows the second launch (functioning viewer) as well as the non-functioning instance listed in the branch with PTGui.
Screenshot 2023-10-29 093233.png

Note that when I close PTGui, the non-functioning instance then moves to the 'background processes' list. If I relaunch PTGui, the non-functioning instance of the view stays listed under 'background processes'.
I have run the system file checker to make sure windows is fully functioning, but it found no errors.
cheers
Bill

PTGui Support

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Oct 29, 2023, 4:41:47 AM10/29/23

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Hi Bill,

Could you create a dump file of the hanging PTGuiViewer.exe? Then I
might be able to see what it's doing. You can create a memory dump of a
running process by right clicking in Task Manager.

See for example:
https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager

The resulting DMP file is probably large; please share it with me at
sup...@ptgui.com through a file sharing service.

I need a dump of the initial PTGuiViewer launch, when no other instance
is running. Just launch PTGui from the start menu. I guess it's best if
you create the dump about 5 seconds after launching the viewer (when
normally it would have shown the empty PTGui Viewer window).

Thanks,

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 29-10-2023 00:49, Bill Landenberger wrote:
> Thanks Joost,
> Yes, the same thing happens when launched from within PTGui. In fact
> that's where I first noticed it, as I usually launch the viewer from the
> panorama editor window. However, where it is listed in the task manager
> is different. Instead of appearing under 'background processes', it is
> listed as a 'branch' under the active PTGui application. On first
> launch the Windows 'blue circle' spins for about 10 seconds and then
> nothing happens. If I launch again, the viewer appears after about 30
> seconds (with the error message). Subsequent launches are much quicker,
> but still appear with the same error message. The task manager
> screengrab below shows the second launch (functioning viewer) as well as
> the non-functioning instance listed in the branch with PTGui.

> Screenshot 2023-10-29 093233.png
> Note that when I close PTGui, the non-functioning instance then moves to
> the 'background processes' list. If I relaunch PTGui, the
> non-functioning instance of the view stays listed under 'background
> processes'.
> I have run the system file checker to make sure windows is fully
> functioning, but it found no errors.
> cheers
> Bill
> On Sunday, 29 October 2023 at 00:43:21 UTC+11 PTGui Support wrote:
>
> Hi Bill,
>
> Ah, then it's not caused by another application. Upon first launch, the
> viewer appears to be hanging. Subsequent launches will first attempt to
> communicate with the viewer, and after a while give up and display the
> panorama.
>
> Only I have no idea why it is hanging.
>
> Could you try launching the viewer from Tools - PTGui Viewer (in the
> PTGui main window)? Does that make a difference? First make sure to
> kill
> all PTGuiViewer.exe in task manager.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> <http://www.ptgui.com>> <http://www.ptgui.com <http://www.ptgui.com>

> > >
> > > --
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> > > Groups "PTGui Support" group.
> > > To unsubscribe from this group and stop receiving emails from it,
> > send
> > > an email to ptgui+un...@googlegroups.com
> > > <mailto:ptgui+un...@googlegroups.com>.
> > > To view this discussion on the web visit
> > >
> >

> >
> > --
> > You received this message because you are subscribed to the Google
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> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/47092b11-3cf7-4502-8d9f-86da4d972430n%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/47092b11-3cf7-4502-8d9f-86da4d972430n%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/47092b11-3cf7-4502-8d9f-86da4d972430n%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/47092b11-3cf7-4502-8d9f-86da4d972430n%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
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Bill Landenberger

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Oct 29, 2023, 5:48:16 PM10/29/23

to PTGui Support

G'day Joost,
Dump file created. I have emailed a onedrive link to sup...@ptgui.com.
cheers
Bill

PTGui Support

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Oct 30, 2023, 5:59:51 AM10/30/23

to pt...@googlegroups.com

Hi Bill,

I've checked the dump file, but I don't have a solution. Turns out the
viewer is waiting for OpenGL initialization, which never completes.

It's interesting, so I've attached the stack trace. From bottom to top:

- PTGuiViewer starts
- PTGuiViewer creates an OpenGL context
- opengl32.dll looks for available drivers
- LoadLibraryExW loads nvoglv64.dll (nvidia's opengl driver)
- nvoglv64.dll does something, which involves verifying a cryptographic
signature. I don't have the symbols for nvidia's driver unfortunately.
- wintrust.dll and crypt32.dll try to open Windows certificate store

and then it appears to be hanging in Windows cryptography functions.
I've no idea why though, I'm sorry.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 29-10-2023 22:48, Bill Landenberger wrote:
> G'day Joost,
> Dump file created. I have emailed a onedrive link to sup...@ptgui.com.
> cheers
> Bill
>
> On Sunday, 29 October 2023 at 19:41:47 UTC+11 PTGui Support wrote:
>
> Hi Bill,
>
> Could you create a dump file of the hanging PTGuiViewer.exe? Then I
> might be able to see what it's doing. You can create a memory dump of a
> running process by right clicking in Task Manager.
>
> See for example:

> https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager <https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager>

>
> The resulting DMP file is probably large; please share it with me at
> sup...@ptgui.com through a file sharing service.
>
> I need a dump of the initial PTGuiViewer launch, when no other instance
> is running. Just launch PTGui from the start menu. I guess it's best if
> you create the dump about 5 seconds after launching the viewer (when
> normally it would have shown the empty PTGui Viewer window).
>
> Thanks,
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

> > www.ptgui.com <http://www.ptgui.com> <http://www.ptgui.com
> <http://www.ptgui.com>>
> >

> > > >
> > > > --
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> Google
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> it,
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> > > > <mailto:ptgui+un...@googlegroups.com>.
> > > > To view this discussion on the web visit
> > > >
> > >
> >

> > >
> > > --
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> > send
> > > an email to ptgui+un...@googlegroups.com
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> > > To view this discussion on the web visit
> > >
> >

> >
> > --
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> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >

> https://groups.google.com/d/msgid/ptgui/cdd77fc2-4159-487f-884b-7382c369575dn%40googlegroups.com <https://groups.google.com/d/msgid/ptgui/cdd77fc2-4159-487f-884b-7382c369575dn%40googlegroups.com> <https://groups.google.com/d/msgid/ptgui/cdd77fc2-4159-487f-884b-7382c369575dn%40googlegroups.com?utm_medium=email&utm_source=footer <https://groups.google.com/d/msgid/ptgui/cdd77fc2-4159-487f-884b-7382c369575dn%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
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landenberger_stacktrace.txt

Bill Landenberger

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Oct 30, 2023, 4:35:01 PM10/30/23

to PTGui Support

The plot thickens! A quick search for issues with the latest nvidia driver version including nvoglv64.dll throws up a heap of people having issues with various games etc. So it seems this could be related to the latest nvidia drivers. I might try doing a clean install of the drivers and see if that makes any difference, but I suspect it might be a case of waiting for the next driver update. Thanks very much for your persistence in this Joost - much appreciated.
cheers
Bill

Erik Krause

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Oct 31, 2023, 7:10:38 AM10/31/23

to pt...@googlegroups.com

Am 30.10.23 um 21:35 schrieb Bill Landenberger:

> I suspect it might be a case of waiting for the next driver update.

You could also try a driver downgrade:
https://www.nvidia.com/de-de/drivers/driver-rollback/

--
Erik Krause

Bill Landenberger

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Nov 7, 2023, 8:13:19 PM11/7/23

to PTGui Support

G'day Joost, just reporting back with a solution for this problem in case anyone else is having the issue. After trying multiple changes in settings, I changed the 'program compatibility' settings for PTGui Viewer to run in compatibility mode for Windows 8 and the issue no longer occurs. I have no idea of why or how this fixed the issue, but it fixed it!
cheers
Bill

PTGui Support

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Nov 8, 2023, 6:04:06 AM11/8/23

to pt...@googlegroups.com

Hi Bill,

That's good to know, thanks!

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

> www.ptgui.com <http://www.ptgui.com>

>
> On 29-10-2023 22:48, Bill Landenberger wrote:
> > G'day Joost,
> > Dump file created. I have emailed a onedrive link to
> sup...@ptgui.com.
> > cheers
> > Bill
> >
> > On Sunday, 29 October 2023 at 19:41:47 UTC+11 PTGui Support wrote:
> >
> > Hi Bill,
> >
> > Could you create a dump file of the hanging PTGuiViewer.exe? Then I
> > might be able to see what it's doing. You can create a memory
> dump of a
> > running process by right clicking in Task Manager.
> >
> > See for example:
> >

> https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager <https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager> <https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager <https://m-files.my.site.com/s/article/Creating-a-memory-dump-from-a-specific-process-with-Task-Manager>>

> >
> > The resulting DMP file is probably large; please share it with me at
> > sup...@ptgui.com through a file sharing service.
> >
> > I need a dump of the initial PTGuiViewer launch, when no other
> instance
> > is running. Just launch PTGui from the start menu. I guess it's
> best if
> > you create the dump about 5 seconds after launching the viewer (when
> > normally it would have shown the empty PTGui Viewer window).
> >
> > Thanks,
> > Kind regards,
> >
> > Joost Nieuwenhuijse

> <http://www.ptgui.com>> <http://www.ptgui.com <http://www.ptgui.com>
> > <http://www.ptgui.com <http://www.ptgui.com>>>
> > >

> > > > >
> > > > > --
> > > > > You received this message because you are subscribed to the
> > Google
> > > > > Groups "PTGui Support" group.
> > > > > To unsubscribe from this group and stop receiving emails from
> > it,
> > > > send
> > > > > an email to ptgui+un...@googlegroups.com
> > > > > <mailto:ptgui+un...@googlegroups.com>.
> > > > > To view this discussion on the web visit
> > > > >
> > > >
> > >
> >

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