Unsupported TIFF format : unsupported number of samples per pixel

[Philip Chong]

I need help.

I have a .TIFF file and when I load into PTGui Pro Beta, I get the above message.  It comes from PS.

What does it mean?

Thanks!

[PTGui Support]

Hi Philip,

It might be a CMYK tiff file, PTGui doesn't support this. You can
convert to RGB in Photoshop in Image->Mode.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

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[Philip Chong]

Joost,

The .psd photo is in Mode - RGB color - 16 bit

Save as .TIFF and pass to PTGui and get that error message above.

[PTGui Support]

Hi Philip,

I can take a look if you make your TIFF file available for download.
Please reduce the image size so I can download a small file.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 22/02/2021 15:40, Philip Chong wrote:
> Joost,
>
> The .psd photo is in Mode - RGB color - 16 bit
>
> Save as .TIFF and pass to PTGui and get that error message above.
>
> On Monday, February 22, 2021 at 3:10:18 AM UTC-5 PTGui Support wrote:
>
> Hi Philip,
>
> It might be a CMYK tiff file, PTGui doesn't support this. You can
> convert to RGB in Photoshop in Image->Mode.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 22/02/2021 05:32, Philip Chong wrote:
> > I need help.
> >
> > I have a .TIFF file and when I load into PTGui Pro Beta, I get
> the above
> > message.  It comes from PS.
> >
> > What does it mean?
> >
> > Thanks!
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion on the web visit
> >
> https://groups.google.com/d/msgid/ptgui/1cb24eba-9fa3-45ec-910a-9485f02266edn%40googlegroups.com
> <https://groups.google.com/d/msgid/ptgui/1cb24eba-9fa3-45ec-910a-9485f02266edn%40googlegroups.com>
>
> >

> <https://groups.google.com/d/msgid/ptgui/1cb24eba-9fa3-45ec-910a-9485f02266edn%40googlegroups.com?utm_medium=email&utm_source=footer
> <https://groups.google.com/d/msgid/ptgui/1cb24eba-9fa3-45ec-910a-9485f02266edn%40googlegroups.com?utm_medium=email&utm_source=footer>>.

>
>
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[Philip Chong]

Here is the file :  https://we.tl/t-NmnOfsyGqQ

I have reduce it by 3/4 the resolution.

PTGui  Pro beta will not open.  I did the edits in PS and it save and open fine.

Thanks.

-philip

[John Houghton]

Interesting - more than the usual 3 channels then:

John

[Philip Chong]

What does it mean?

I have flatten everything, which is the last step.

[Philip Chong]

I have solve my problem!

I remove all the funky channels and save it as tiff and now PTGui Pro is working.

Apparently at the last time I have to remove all the Channels too beside flattening and more flattening! LOL

I am new to Lum!  LOL!

Hope it help someone here next time.  LOL

-philip

[Philip Chong]

*time = step