automatic renewal?

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John Hennessy

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Aug 20, 2026, 2:27:48 PMAug 20
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How can I stop automatic renewal?

PTGui Support

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Aug 20, 2026, 2:37:37 PMAug 20
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Hi John,

The personal license is a one-time payment, renewal is not needed.

Kind regards,

Joost Nieuwenhuijse

On 20 Aug 2026, at 20:27, John Hennessy <johnhen...@gmail.com> wrote:

How can I stop automatic renewal?

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John Hennessy

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Aug 21, 2026, 3:28:44 PMAug 21
to PTGui Support

Apr 13, 2026



$176.00

My credit card was charged $176 on April 13, 2026. If ptgui is a one-time payment, why was I charged again? I have had ptgui for a while though I have not used it often lately. 

My License key is:
RDA5QhoVX!:2w+TmpAsFtgt+dHbueH4%f7a#hodK6Qo#J94*r%FgEwMdLdYP
s/dnXNRtVa*d:yRQCYXkrso6/Yx:DQrzyoP5s/+JGsPfqKWm%BacG2gCAQ==

Thanks for your help. I love the program by the way.

PTGui Support

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Aug 21, 2026, 5:06:51 PMAug 21
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Hi John,

I'll contact you directly by email.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

Scottio “Mr. MaGoogle” Wilson

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Aug 22, 2026, 10:20:07 AMAug 22
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🤔 If you so readily put your license key in chat, is it really a wonder your credit is showing fraud?
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