Error saving image using Patch Editor

[Christoforos Vasilakis]

I receive the following error when trying to save an editted image using the Patch Editor:

Error writing image

C:\Users\Christopher\Desktop\1031235-1cb.jpg._tmpP9T3AW:

Assertion failed: jnExifV2.cpp, line 2656

Below is a screenshot of the editor with the error and i also attach the original file that i tried to edit:

Using the latest version: PTGui Pro 13.1 (purchased recently)

[PTGui Support]

Hi Christoforos,

I'm afraid this is a bug. Could you make the files available that would
allow me to reproduce the problem? The problem might already occur if
you load one image into PTGui and create a patch image.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

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[Christoforos Vasilakis]

Hello Joost,

I attach the following photos, all of which create the error that i describe in my first message.

Steps to reproduce the issue:

1) Open PTGui Pro 13.1

2) Click on "Tools" menu and select the "Patch Editor"

3) On the "Patch Editor" windows click on "Open Image" and select one of the attached images.

4) Patch a part of the image

5) Click on "File" menu and then click on "Save Image As..."

6) Select .jpg image type and 95% quality.

Then the error should appear. The above steps is just an example. For example the issue also happens for 100% quality.

[PTGui Support]

Hi Christoforos,

Indeed, I can reproduce the issue.

If you need a workaround now: it seems to be due to the lack of any
metadata. If you add some metadata to the image the problem disappears.
I tried GIMP: Image - Metadata - Edit Metadata and add something to the
Author field, followed by File - Export as jpeg.

The problem will be fixed in the next update.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 4/29/25 23:48, Christoforos Vasilakis wrote:
> Hello Joost,
>
> I attach the following photos, all of which create the error that i
> describe in my first message.
>
> Steps to reproduce the issue:
> 1) Open PTGui Pro 13.1
> 2) Click on "Tools" menu and select the "Patch Editor"
> 3) On the "Patch Editor" windows click on "Open Image" and select one of
> the attached images.
> 4) Patch a part of the image
> 5) Click on "File" menu and then click on "Save Image As..."
> 6) Select .jpg image type and 95% quality.
>
> Then the error should appear. The above steps is just an example. For
> example the issue also happens for 100% quality.
>
> On Tuesday, April 29, 2025 at 12:40:25 PM UTC+3 PTGui Support wrote:
>
> Hi Christoforos,
>
> I'm afraid this is a bug. Could you make the files available that would
> allow me to reproduce the problem? The problem might already occur if
> you load one image into PTGui and create a patch image.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 4/29/25 01:16, Christoforos Vasilakis wrote:
> > I receive the following error when trying to save an editted
> image using
> > the Patch Editor:
> >
> > Error writing image
> > C:\Users\Christopher\Desktop\1031235-1cb.jpg._tmpP9T3AW:
> > Assertion failed: jnExifV2.cpp, line 2656
> >
> > Below is a screenshot of the editor with the error and i also
> attach the
> > original file that i tried to edit:
> >
> > Using the latest version: PTGui Pro 13.1 (purchased recently)
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion visit https://groups.google.com/d/msgid/

> ptgui/ <https://groups.google.com/d/msgid/ptgui/>
> > fbfeca6f-ba41-4a0e-b7d1-4da408a30467n%40googlegroups.com
> <http://40googlegroups.com> <https://
> > groups.google.com/d/msgid/ptgui/fbfeca6f-ba41-4a0e- <http://
> groups.google.com/d/msgid/ptgui/fbfeca6f-ba41-4a0e->
> > b7d1-4da408a30467n%40googlegroups.com?
> utm_medium=email&utm_source=footer <http://40googlegroups.com?
> utm_medium=email&utm_source=footer>>.

>
> --
> You received this message because you are subscribed to the Google
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> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com
> <mailto:ptgui+un...@googlegroups.com>.
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> ac7d287a-ee47-4baa-93bf-126ce5950365n%40googlegroups.com <https://
> groups.google.com/d/msgid/ptgui/ac7d287a-
> ee47-4baa-93bf-126ce5950365n%40googlegroups.com?
> utm_medium=email&utm_source=footer>.

[PTGui Support]

Hi Christoforos,

This should be fixed in version 13.2.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 4/29/25 23:48, Christoforos Vasilakis wrote:

> Hello Joost,
>
> I attach the following photos, all of which create the error that i
> describe in my first message.
>
> Steps to reproduce the issue:
> 1) Open PTGui Pro 13.1
> 2) Click on "Tools" menu and select the "Patch Editor"
> 3) On the "Patch Editor" windows click on "Open Image" and select one of
> the attached images.
> 4) Patch a part of the image
> 5) Click on "File" menu and then click on "Save Image As..."
> 6) Select .jpg image type and 95% quality.
>
> Then the error should appear. The above steps is just an example. For
> example the issue also happens for 100% quality.
>
> On Tuesday, April 29, 2025 at 12:40:25 PM UTC+3 PTGui Support wrote:
>
> Hi Christoforos,
>
> I'm afraid this is a bug. Could you make the files available that would
> allow me to reproduce the problem? The problem might already occur if
> you load one image into PTGui and create a patch image.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 4/29/25 01:16, Christoforos Vasilakis wrote:
> > I receive the following error when trying to save an editted
> image using
> > the Patch Editor:
> >
> > Error writing image
> > C:\Users\Christopher\Desktop\1031235-1cb.jpg._tmpP9T3AW:
> > Assertion failed: jnExifV2.cpp, line 2656
> >
> > Below is a screenshot of the editor with the error and i also
> attach the
> > original file that i tried to edit:
> >
> > Using the latest version: PTGui Pro 13.1 (purchased recently)
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.

> > To view this discussion visit https://groups.google.com/d/msgid/
> ptgui/ <https://groups.google.com/d/msgid/ptgui/>
> > fbfeca6f-ba41-4a0e-b7d1-4da408a30467n%40googlegroups.com
> <http://40googlegroups.com> <https://
> > groups.google.com/d/msgid/ptgui/fbfeca6f-ba41-4a0e- <http://
> groups.google.com/d/msgid/ptgui/fbfeca6f-ba41-4a0e->
> > b7d1-4da408a30467n%40googlegroups.com?
> utm_medium=email&utm_source=footer <http://40googlegroups.com?
> utm_medium=email&utm_source=footer>>.
>

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> You received this message because you are subscribed to the Google
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[Christoforos Vasilakis]

I confrm that the issue is resolved in the latest version 13.2.