Crashing using 10.0.1 on retina MacBook Pro and GPU acceleration

[Scoopz]

I'm getting frequent crashing in 10.0.1 with crash logs stating

Crashed Thread:  58  Dispatch queue: opencl_runtime

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

Application Specific Signatures:

Graphics hardware encountered an error and was reset: 0x0000001f

I have shared two full crash logs here and here. I have PTGui set to use the GT650M and running it on a batch. If I re-run the exact same batch it crashes in differently places each time. I will disable CPU acceleration and see if I can get the full batch to complete without crashing.

Machine Spec

[Rusty]

Interesting... I have only tested 10.0.1 twice but worked great... my specs are identical except that mine is early 2013 instead of mid-2012.  I wonder what changed?

[Scoopz]

Works perfectly without GPU support on the same batch so not sure what the issue is.

[PTGui Support]

Hi,

Could you try disabling automatic GPU switching in System Preferences -
Energy Saver, and reboot your mac?

Does it happen with specific projects only? If so, could you make one
available?

It may be a driver bug in Apple's OpenCL driver or a hardware issue;
disabling GPU acceleration in PTGui may be the only solution.

Joost

On 04/08/14 00:14, Scoopz wrote:
> I'm getting frequent crashing in 10.0.1 with crash logs stating
>
> Crashed Thread: 58 Dispatch queue: opencl_runtime
>
>
> Exception Type: EXC_CRASH (SIGABRT)
>
> Exception Codes: 0x0000000000000000, 0x0000000000000000
>
>
> Application Specific Information:
>
> abort() called
>
>
> Application Specific Signatures:
>
> Graphics hardware encountered an error and was reset: 0x0000001f
>
>
>
> I have shared two full crash logs here

> <https://www.dropbox.com/s/onexdxsdd7edfm9/PTGui%20Pro_2014-08-03-223058_MacBook-Pro.txt>
> and here
> <https://www.dropbox.com/s/onzaf3yehjk8g46/PTGui%20Pro_2014-08-03-225702_MacBook-Pro.txt>.

> I have PTGui set to use the GT650M and running it on a batch. If I
> re-run the exact same batch it crashes in differently places each time.
> I will disable CPU acceleration and see if I can get the full batch to
> complete without crashing.
>
> Machine Spec
>

> <https://lh5.googleusercontent.com/-kRrBhVUt4Ns/U960EXAZggI/AAAAAAACHAk/xQYysLfpK9o/s1600/Screen+Shot+2014-08-03+at+23.10.56.png>
>
>
>
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[Scoopz]

Hi Joost,

A batch of 166 panos completed without issue with GPU support disabled. I will try again with automatic GPU switching disabled in system preferences.

I only upgraded to 10 last night and this was the first project I tried, the first time it crashed on the first pano in the batch, then I reopened and restarted the exact same batch and then it crashed on the 5th or 6th (I forget which) pano. One thing I did notice that hasn't happened since is the HDR preview was ok until I unticked automatic and dragged the shadows slider. Then the HDR preview was black/green noise and that's all I could see even if I refreshed it, sorry I forgot to do a screenshot.

I will report back shortly.

Neil

[Scoopz]

Quick update Joost. Before I tried it again with System Preferences/Auto GPU switching turned off I ran the batch again just to see if I could consistently replicate the failures when using GPU stitching, had an interesting result.

The first pano stitched ok, the batch stitcher showed green for the subsequent 5 panos but all thumbnails show just black with some random green/speckled artifacts near the nadir (see screenshot).

If I go into PTG preferences and turn off GPU stitching and run the batch they all output perfectly. I'm outputting to 16 bitt tiff if that helps narrow things down.

I'm now going to do as you suggested, turn off auto switching in OS X system prefs, reboot and run the same batch again. 

[Scoopz]

I forgot to include a shot of the 'noise' that appears in the bottom of some of these blank black panos

[Scoopz]

No luck I'm afraid.

I switched automatic GPU switching off in system pref

Rebooted and ran the batch again. The first three panos were generated succesfully :-) then PTG crashed on the fourth, here's the full error log but the main initial snippet

Process:         PTGui Pro [330]

Path:            /Applications/PTGui Pro v10.app/Contents/MacOS/PTGui Pro

Identifier:      com.ptgui.PTGui

Version:         10.0.1 (10.0.1)

Code Type:       X86-64 (Native)

Parent Process:  launchd [176]

Responsible:     PTGui Pro [330]

User ID:         501

Date/Time:       2014-08-04 10:51:03.492 +0100

OS Version:      Mac OS X 10.9.4 (13E28)

Report Version:  11

Anonymous UUID:  C49A28AD-6B53-94AA-AD5E-B0E078E4090E

Crashed Thread:  48  Dispatch queue: opencl_runtime

Exception Type:  EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Application Specific Information:

abort() called

Application Specific Signatures:

Graphics hardware encountered an error and was reset: 0x0000001f

Can I check one thing, I have renamed the .app in my applications folder because I wanted to keep the old version too so I have appended v9 and v10 to each app name. I doubt this is the cause but just wanted to check that it is ok to do this.

I suppose the next step is to share a few source images and PTS files with you? I can put these on dropbox and share them with you directly.

Neil 

On Monday, 4 August 2014 10:07:17 UTC+1, PTGui Support wrote:

[PTGui Support]

On 04/08/14 12:03, Scoopz wrote:
> Can I check one thing, I have renamed the .app in my applications folder
> because I wanted to keep the old version too so I have appended v9 and
> v10 to each app name. I doubt this is the cause but just wanted to check
> that it is ok to do this.

That's fine, this doesn't cause any problems.

> I suppose the next step is to share a few source images and PTS files
> with you? I can put these on dropbox and share them with you directly.

Yes I can always use a test project. But as I said I'm afraid it's a
driver bug or hardware issue. If so, this is out of my control and
disabling GPU acceleration is the only solution.

Is anyone else using a 2012 Retina Macbook Pro with NVidia GT650M graphics?

Joost

[PTGui Support]

One more thing: do you happen to have Windows installed through
Bootcamp? If so could you try running PTGui in Windows?

Kind regards,

New House Internet Services BV
Joost Nieuwenhuijse

-----------------------------------------------
PTGui - Photo Stitching Software

www.ptgui.com
For support see: http://www.ptgui.com/faq/
-----------------------------------------------

[Scoopz]

Hi Joost,

I don't have windows installed on this rMBP I'm afraid so unable to test it in bootcamp or virtual machine. My rMBP has recently come back from repair with a new logic board and GPU (funnily enough because of kernel panics from the GPU) which have now all stopped and full hardware tests perform ok. I have tried stress testing with some OpenCL benchmarks apps to see if I can invoke them to crash but so far it only seems to be PTG that has problems with OpenCL on the 2012 rMBP with GT650M.

Do you have any OpenCL test apps or commands I could try to see if I can replicate the bug and submit to apple support if it turns out to be a driver error?

Neil

[PTGui Support]

Hi Neil,

I would indeed run some OpenCL benchmarks but you've tried that already.
The difference with PTGui is that PTGui does a lot of data transfer to
and from the GPU (several gigabytes for large panoramas) while the
benchmarks generally do more heavy processing but on a limited amount of
data.

The problem looks like it might be related to the Mac Pro issues (see
other thread). These seem to appear in Adobe Premiere as well:
https://forums.adobe.com/thread/1422947?start=80&tstart=0
so if you happen to have that it might be worth a try.

Kind regards,

New House Internet Services BV
Joost Nieuwenhuijse

-----------------------------------------------
PTGui - Photo Stitching Software

www.ptgui.com
For support see: http://www.ptgui.com/faq/
-----------------------------------------------

On 06/08/14 12:54, Scoopz wrote:
> Hi Joost,
>
> I don't have windows installed on this rMBP I'm afraid so unable to test
> it in bootcamp or virtual machine. My rMBP has recently come back from
> repair with a new logic board and GPU (funnily enough because of kernel
> panics from the GPU) which have now all stopped and full hardware tests
> perform ok. I have tried stress testing with some OpenCL benchmarks apps
> to see if I can invoke them to crash but so far it only seems to be PTG
> that has problems with OpenCL on the 2012 rMBP with GT650M.
>
> Do you have any OpenCL test apps or commands I could try to see if I can
> replicate the bug and submit to apple support if it turns out to be a
> driver error?
>
> Neil
>
> On Monday, 4 August 2014 11:52:00 UTC+1, PTGui Support wrote:
>
> One more thing: do you happen to have Windows installed through
> Bootcamp? If so could you try running PTGui in Windows?
>
> Kind regards,
>
> New House Internet Services BV
> Joost Nieuwenhuijse
>
> -----------------------------------------------
> PTGui - Photo Stitching Software
>

> www.ptgui.com <http://www.ptgui.com>

> For support see: http://www.ptgui.com/faq/
> -----------------------------------------------
>
> On 04/08/2014 12:37, PTGui Support wrote:
> > On 04/08/14 12:03, Scoopz wrote:
> >> Can I check one thing, I have renamed the .app in my
> applications folder
> >> because I wanted to keep the old version too so I have appended
> v9 and
> >> v10 to each app name. I doubt this is the cause but just wanted
> to check
> >> that it is ok to do this.
> >
> > That's fine, this doesn't cause any problems.
> >
> >> I suppose the next step is to share a few source images and PTS
> files
> >> with you? I can put these on dropbox and share them with you
> directly.
> >
> > Yes I can always use a test project. But as I said I'm afraid it's a
> > driver bug or hardware issue. If so, this is out of my control and
> > disabling GPU acceleration is the only solution.
> >
> > Is anyone else using a 2012 Retina Macbook Pro with NVidia GT650M
> graphics?
> >
> > Joost
> >
>