ptgui v13, v11, v12 crashes on latest nvidia drivers (currnet driver version: hotfix 576.66)

[ms]

I can't open the app it always crashes unless I disable opencl, this happens with both studio and game ready drivers. has anyone else encountered this bug?

[PTGui Support]

Hi,

Does PTGui offer to send a crash report? If so, could you do this and
include your email address? This would allow me to investigate.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

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[ms]

yes. i’ve just sent the crash report.

thanks

[PTGui Support]

I'm sorry, the crash report does not offer much more information,
because the crash does not occur in PTGui's code. All I can see is that
OpenCL.dll is crashing due to an access violation. This dll is part of
nvidia's runtime.

You could try installing an older driver, but since you've already tried
two, it's probably going to cause the same crash. I'm afraid I have no
other ideas besides disabling GPU acceleration in PTGui.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 6/12/25 13:17, ms wrote:
> yes. i’ve just sent the crash report.
> thanks
>
> On Thursday, June 12, 2025 at 11:00:27 AM UTC+3:30 PTGui Support wrote:
>
> Hi,
>
> Does PTGui offer to send a crash report? If so, could you do this and
> include your email address? This would allow me to investigate.
>
> Kind regards,
>
> Joost Nieuwenhuijse

> www.ptgui.com <http://www.ptgui.com>

>
> On 6/11/25 12:52, ms wrote:
> > I can't open the app it always crashes unless I disable opencl, this
> > happens with both studio and game ready drivers. has anyone else
> > encountered this bug?
> >
> > --
> > You received this message because you are subscribed to the Google
> > Groups "PTGui Support" group.
> > To unsubscribe from this group and stop receiving emails from it,
> send
> > an email to ptgui+un...@googlegroups.com
> > <mailto:ptgui+un...@googlegroups.com>.
> > To view this discussion visit https://groups.google.com/d/msgid/

> <https://groups.google.com/d/msgid/>
> > ptgui/7063159e-0ad3-439d-bc1e-1d6e3fc79a42n%40googlegroups.com
> <http://40googlegroups.com> <https://
> > groups.google.com/d/msgid/ptgui/7063159e-0ad3-439d- <http://
> groups.google.com/d/msgid/ptgui/7063159e-0ad3-439d->
> > bc1e-1d6e3fc79a42n%40googlegroups.com?
> utm_medium=email&utm_source=footer <http://40googlegroups.com?
> utm_medium=email&utm_source=footer>>.

>
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