Error message when opening PTI Gui

[Richard Williams]

Hi all, When I open PTI Gui I get this error message, any clues please?

"Failed to initialize OpenCL. We'd like to fix this problem. Please contact 

sup...@ptigui.com and give us the output of help-system information.

Error: OpenCl error: CL_BUILD_PROGRAM_FAILURE (-11) in function clBuildProgram"

Thanks in anticipation,

Richard

[Erik Krause]

Am 18.02.2023 um 14:29 schrieb Richard Williams:

> "Failed to initialize OpenCL. We'd like to fix this problem. Please contact
> sup...@ptigui.com and give us the output of help-system information.
> Error: OpenCl error: CL_BUILD_PROGRAM_FAILURE (-11) in function
> clBuildProgram"

Did you do that? This error is caused by your graphic card, and Joost
needs the requested information to fix it...

--
Erik Krause
http://www.erik-krause.de

[John Houghton]

Richard, in addition to emailing a copy of the system information to Support, you can try a workaround:

Disable GPU acceleration by going to Tools->Options-> Advanced and uncheck the 'GPU acceleration' box. PTGui will run fine without GPU acceleration, just slower.

John

[Richard Williams]

Hi Erik,

no, I didn't do it as you ask. I have no idea at all how to obtain any info for the graphics card so I can send it to support!

Do you know where I could find the information required?

Thanks ,

Richard

--
You received this message because you are subscribed to the Google Groups "PTGui Support" group.
To unsubscribe from this group and stop receiving emails from it, send an email to ptgui+un...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ptgui/4ffd7527-ccaf-ee0b-2859-e06ed45bf43d%40gmx.de.

[John Houghton]

Richard, Just click on Help and select System Information.  You will get a panel like this.:

The text is already selected, so right click in the panel and select Copy.  Then paste into your email to Support.

John

[PTGui Support]

Hi Richard,

Most likely you are running into this issue, please see 4.23:
https://ptgui.com/support.html#4_23
A workaround for the problem was implemented in PTGui 12.15. Updating to
the latest version should solve the problem.

Kind regards,

Joost Nieuwenhuijse
www.ptgui.com

On 18-02-2023 18:09, Richard Williams wrote:
> Hi Erik,
>
> no, I didn't do it as you ask. I have no idea at all how to obtain any
> info for the graphics card so I can send it to support!
>
> Do you know where I could find the information required?
>
> Thanks ,
> Richard
>
> On Sat, 18 Feb 2023 at 15:43, Erik Krause <erik....@gmx.de
> <mailto:erik....@gmx.de>> wrote:
>
> Am 18.02.2023 um 14:29 schrieb Richard Williams:
>
> > "Failed to initialize OpenCL. We'd like to fix this problem.
> Please contact

> > sup...@ptigui.com <mailto:sup...@ptigui.com> and give us the

> output of help-system information.
> > Error: OpenCl error: CL_BUILD_PROGRAM_FAILURE (-11) in function
> > clBuildProgram"
>
> Did you do that? This error is caused by your graphic card, and Joost
> needs the requested information to fix it...
>
> --
> Erik Krause

> http://www.erik-krause.de <http://www.erik-krause.de>

>
> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it,
> send an email to ptgui+un...@googlegroups.com

> <mailto:ptgui%2Bunsu...@googlegroups.com>.

> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/4ffd7527-ccaf-ee0b-2859-e06ed45bf43d%40gmx.de <https://groups.google.com/d/msgid/ptgui/4ffd7527-ccaf-ee0b-2859-e06ed45bf43d%40gmx.de>.

>
> --
> You received this message because you are subscribed to the Google
> Groups "PTGui Support" group.
> To unsubscribe from this group and stop receiving emails from it, send
> an email to ptgui+un...@googlegroups.com

> <mailto:ptgui+un...@googlegroups.com>.

> To view this discussion on the web visit

> https://groups.google.com/d/msgid/ptgui/CA%2BOx5U4-49axmN5i3oSya5WfW%2BPE3T2osOgoOwRUjCgoj4m%3Dsg%40mail.gmail.com <https://groups.google.com/d/msgid/ptgui/CA%2BOx5U4-49axmN5i3oSya5WfW%2BPE3T2osOgoOwRUjCgoj4m%3Dsg%40mail.gmail.com?utm_medium=email&utm_source=footer>.

[Richard Williams]

Morning Joost,

thanks for the reply. I'm currently running 12.7 version. To upgrade to 12.15 how much would that cost please?

Regards,

Richard

To unsubscribe from this group and stop receiving emails from it, send an email to ptgui+un...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ptgui/a4769b79-46a9-f281-7aab-f3bd4aac32c7%40ptgui.com.

[Richard Williams]

Updated to the latest version and all is well

Many thanks

On Sun, 19 Feb 2023 at 06:27, 'PTGui Support' via PTGui Support <pt...@googlegroups.com> wrote:

To unsubscribe from this group and stop receiving emails from it, send an email to ptgui+un...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ptgui/a4769b79-46a9-f281-7aab-f3bd4aac32c7%40ptgui.com.