PTGui Support

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Welcome to the PTGui support forum! This is the place to ask all your questions about PTGui, we'll be happy to help.

How to post
Click on the '+ New Conversation' button to post a message. If you don't see this button, you may need to press ☰ to expand the menu bar. Or, in the classic user interface, there is a red 'New Topic' button. A Google account is required; if you don't have one, select More Options -> Create Account.

It's also possible to subscribe by email (no Google account required) by sending an empty email to ptgui+subscribe@googlegroups.com. You will receive a message from Google Groups asking for confirmation. Reply to this email, again with an empty message. You are now subscribed. Once subscribed, messages can be posted to ptgui@googlegroups.com. Be sure to send from the same email address, messages can only be posted from a subscribed address.

Attachments
It's possible to attach files to your posts but Google Groups limits attachments to 4 MB. This is sufficient for sharing a screenshot or a PTGui Project file. For sharing a complete project including source images please use a dedicated file sharing service such as Dropbox, Google Drive or sendspace.com. Include a link to the uploaded file in your message. Consider converting your files to low quality JPEG to reduce the upload and download times.

Search the FAQ
There's a good chance your question is already answered on the PTGui support page! You can search for keywords on a web page using Ctrl+F (Windows) or Cmd+F (Mac). If you've just started using PTGui be sure to watch the video tutorial.

Understand parallax
Many of the stitching problems reported here are caused by parallax. For a panorama all images should be taken from exactly the same viewpoint. More in particular: the camera should be rotated around the 'no parallax point' (sometimes referred to as the 'nodal point') of the lens. For most lenses this point is located near the front element. If the camera is not rotated exactly around this point, parallax errors will occur, preventing a perfect stitch. Especially indoors a panoramic tripod head should be used to prevent parallax.