updating plugins with Avid Application Manager

[Donal Fitzpatrick]

Hi all,

I'm having an issue downloading updates to plugins using the Avid Application manager.  I am showing several updates, however when I try to activate the "update" UI control nothing happens.  In order to activate, I have tried when iLok is connected, and disconnected, to the USB port.  The actions I have used to "press" the update button are:

1. vo-space;

2. routing mouse to the "update" text, and clicking with voiceover;

3. Routing keyboard to the "update" control, and then using both space and Enter to try to activate.

Nothing happens at all.  Has anyone a workaround for this?

Many thanks,

Dónal

[Slau Halatyn]

Hi Dónal,

Depending upon where in the physical list the item appears, it might actually be off screen even though voiceOver will still read it. Since the Application Manager really only responds to mouse clicks rather than default actions, it's necessary to take steps to ensure things are visible when clicking. Do the following:

If you click "Download" or "Update" and the item doesn't change and nothing seems to happen, press the Page Down key on your keyboard and try the mouse click again. Use VO+Shift+Space Bar to click. If it still doesn't work, press Page Down again and try once more. If you happen to have a lot of plug-ins in the list, it might take several page down presses. For example, if there's an update to the White Boost plug-in, it's definitely going to be a few pages down. This all depends on your screen size and resolution, of course. Hope that helps.

Slau

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[Donal Fitzpatrick]

Hi there,
Sadly, no joy with that whatsoever. Interestingly, VO doesn't report anything under the mouse once I execute the move. I had thought of the off-screen issue, but not the page-down solution. However, even after executing this command multiple times, no joy. Tis most odd indeed.

Thanks a lot,

D

> On 24 Apr 2017, at 14:45, Slau Halatyn <slauh...@gmail.com> wrote:
>
> Hi Dónal,
>
> Depending upon where in the physical list the item appears, it might actually be off screen even though voiceOver will still read it. Since the Application Manager really only responds to mouse clicks rather than default actions, it's necessary to take steps to ensure things are visible when clicking. Do the following:
>
> If you click "Download" or "Update" and the item doesn't change and nothing seems to happen, press the Page Down key on your keyboard and try the mouse click again. Use VO+Shift+Space Bar to click. If it still doesn't work, press Page Down again and try once more. If you happen to have a lot of plug-ins in the list, it might take several page down presses. For example, if there's an update to the White Boost plug-in, it's definitely going to be a few pages down. This all depends on your screen size and resolution, of course. Hope that helps.
>
> Slau
>
>> On Apr 24, 2017, at 8:00 AM, Donal Fitzpatrick <donal.fi...@dcu.ie> wrote:
>>
>> Hi all,
>>
>> I'm having an issue downloading updates to plugins using the Avid Application manager. I am showing several updates, however when I try to activate the "update" UI control nothing happens. In order to activate, I have tried when iLok is connected, and disconnected, to the USB port. The actions I have used to "press" the update button are:
>>
>> 1. vo-space;
>> 2. routing mouse to the "update" text, and clicking with voiceover;
>> 3. Routing keyboard to the "update" control, and then using both space and Enter to try to activate.
>>
>> Nothing happens at all. Has anyone a workaround for this?
>>
>> Many thanks,
>>
>> Dónal
>>
>> Séanadh Ríomhphoist/Email Disclaimer
>>
>> Tá an ríomhphost seo agus aon chomhad a sheoltar leis faoi rún agus is lena úsáid ag an seolaí agus sin amháin é. Is féidir tuilleadh a léamh anseo.
>>
>> This e-mail and any files transmitted with it are confidential and are intended solely for use by the addressee. Read more here.
>>
>>
>>
>>
>>
>>
>>

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>> To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+u...@googlegroups.com.
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[CHUCK REICHEL]

Hi Donal,
The app manager is sad to say the least! :(
Almost every "beta teem" conference call I bring this up but still no joy!
If you have an Avid support plan I suggest you call them and have them do it for you to save time!
This will bring this issue up again from your having to call and let Avid know its broke! :)
HTH
Chuck

[Donal Fitzpatrick]

Hi Chuck,

Perfectly happy to do that. It's weird, none of the standard cursor routing keystrokes will bring either the mouse or keyboard to where I want them to go. This thing reminds me of my four-year old: It has a mind of its own, and takes some serious pressure to do what it's tole. :)

Cheers,

Dónal

[CHUCK REICHEL]

Hi Donal,
Its worse than a 4 year old!
At least after a while the 4 year old will go to sleep!
One of the first things I do after a new up date is to disable the "app manager"! :(
Since I'm paying for my HD subscription why not use it! :)
I've got music to record not wrestle with soft ware thats not Apple VoiceOver compliant yet!
Talk soon
Chuck

[Donal Fitzpatrick]

Chuck,
The suggestion to just ring Avid worked a charm. They had it sorted in 5 minutes. I guess I'll be renewing my support/upgrade plan then. *smile*

All the best,

Dónal

[Slau Halatyn]

Hi Dónal,
Well, you're not the only one to have troubles. Sweetwater's engineers most often encourage users to simply disable the Application Manager because so many have had trouble with it. I've personally had no issues with it until only very recently but, when it works, it works great. VoiceOver compatibility leaves a lot to be desired but that's not even of most concern. It's when it locks up, regardless of VoiceOver, and simply won't allow you to log in, that's when it's a real problem. Others have experienced this quite a bit. I'd imagine , or at least hope, that Avid will revamp it and fix these issues. For now, there are bigger fish to fry but this is definitely a side dish.
Cheers,
Slau

[Donal Fitzpatrick]

Hi Slau,

Yup I've had the login issues until a recent update. I've now disabled it completely. On a related topic: how are you finding the iLok license manager these days? I still find it a challenge, I have to say.

Regards,

Dónal

[Slau Halatyn]

Hi Dónal,

I've seen no issues with the iLok License Manager. In fact, it has never changed behavior. What issue are you having?

Slau

[Donal Fitzpatrick]

hi Slau,

OH the behaviour is more or less as it was, it's just choosing the wrong iLok for me and I see no way to change it. In other words, the one selected in the application isn't the one connected to the device.

I'd also comment that from a User Experience perspective, it's very inconsistent with general Mac guidelines. Sorry, occupational hazard there; I'm more of a human computer interaction person, than a professional musician/music producer.

Cheers,

Dónal

[John Covici]

I have found that program completely inaccessible and had to get eye
balls whenever I use it, thank goodness not too often.

Your life is like a penny. You're going to lose it. The question is:
How do
you spend it?

John Covici
cov...@ccs.covici.com

[Slau Halatyn]

Hi Dónal,

My experience with the iLok License Manager has been extremely consistent. For what it's worth, it's not, strictly speaking, a Mac application and is fully cross-platform between Windows and Mac. The instructions in the user manual as well as my demo both suggest that, for best results, one should navigate using the built-in keyboard shortcuts and the arrow keys. In dialogs, the Tab key is the best way to navigate through the controls. To select the appropriate iLok, press Command-l to select a location then press the down arrow. By default, the first selected option will be your local computer. Pressing the down arrow again will move through the list. Whether your iLok is connected or not, it will show up in the list and will be identified as either being connected or not. If the message says that the connected iLok belongs to another account, you're not logged into your account. If that's the case, one thing I'd suggest, if you haven't already done so, is to log in and make sure you check the option to remember the user name and password. You might need to choose "Sign Out" from the File menu to help restore defaults. The point is, you want to get to the dialog where you sign in and enter the correct info and check the checkbox and sign in. From there on in, any time you launch the iLok License Manager, all you have to do is wait for the application to launch and then press Return and you'll be logged in. It really works flawlessly. Yes, it's not the perfect user experience but it absolutely works reliably and consistently. If you'd like, contact me off list and I can help ensure that you are able to use it consistently.

Cheers,
Slau

[Slau Halatyn]

Hi John,
I'm assuming you're referring to the Application Manager rather than the iLok License Manager.
Slau

[Donal Fitzpatrick]

Hi Slau,

Yup, I've played around with it a bit. It looks like it's built on qT, or one of those cross-platform UI frameworks in which case they've done very very very well to make it as usable as they have.

Cheers,
Dónal

[John Covici]

No, I really did mean the ilock license manager. I could not sign in,
or anything else using voiceover. I think I have it set to remember
my credentials, I will have to check, and thank goodness I don't have
to do this very often.

[Slau Halatyn]

Yep, it's written in QT. Let me know if there's anything I can do to help. Cheers!

[Slau Halatyn]

Hi John,
Feel free to reach out off list and I can help you sort it out. Yes, it's not something that you have to deal with often but, I assure you, it's smooth once you have the hang of it.
Best,
Slau

[Martin (Punky) Sopart]

Hi Slau and list!

I'm quite fine wiht the app manager.
But when I'm prompted to log in to my Avid accunt, the app manager and or VoiceOver gets busy until I cancel the tastk.
This happens after entering 3 digits of the Avid password.

Best! / Martin

[Slau Halatyn]

Hi Martin,
Yep, that's pretty much what's happening for me as well. This started for me a few weeks ago and I haven't bothered to figure it out. The problem happens whether VoiceOver is on or not. We'll see what happens.
Best,
Slau