inport audio problem urgent please help

Steve Sparrow

unread,

Oct 30, 2017, 5:22:06 PM10/30/17

to 'Joy Bausch' via Pro Tools Accessibility

Hi guys. I have a major issue importing audio into protools. When i hit command shift i to bring up the import audio dialogue i get the following message.
Could not complete the Import Audio command because Assertion in "/Volumes/Development/196038/ProTools/NewFileLibs/Cfd/MacOS/Cfd_ImportAudioDialogMacOS.mm", line 603.

(Use the Copy button to copy this message to the clipboard.)
(Use the Copy button to copy this message to the clipboard.)
I can’t go any further. it won’t let me look for a file or anything from here.

So I trashed the preferences, and problem is still there. I can’t complete this job, and i have a huge dead line.Is there anything i should be doing. Or is this a reformat computer fix.
Please help ASAP. really stuck.

I am running PT 12.61 on Hi seirra.
Thanks in advance for any thoughts.

Slau Halatyn

unread,

Oct 30, 2017, 6:05:58 PM10/30/17

to PTAccess List

Which operating system are you using?

> --
> You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group.
> To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+u...@googlegroups.com.
> For more options, visit https://groups.google.com/d/optout.

Steve Sparrow

unread,

Oct 30, 2017, 6:15:01 PM10/30/17

to 'Joy Bausch' via Pro Tools Accessibility

hi Sierra

Steve Sparrow

unread,

Oct 30, 2017, 6:23:46 PM10/30/17

to 'Joy Bausch' via Pro Tools Accessibility

My only other thought is to update protools to the latest version 12.8 i think it is. Is it possible 12.61 is not compatible with hi sierra.
Steve

Slau Halatyn

unread,

Oct 30, 2017, 6:33:17 PM10/30/17

to ptac...@googlegroups.com

Bingo. Not even 12.8.2 is High Sierra compatible. So, essentially, you've committed the first crime of using Pro Tools by upgrading beyond the supported OS. Sometimes it's not a big deal but other times it is. Sorry, man.

Slau Halatyn

unread,

Oct 30, 2017, 6:34:36 PM10/30/17

to ptac...@googlegroups.com

Throw that error message into Google and you'll see that the problem is related to unsupported OS.

Slau Halatyn

unread,

Oct 30, 2017, 6:37:08 PM10/30/17

to ptac...@googlegroups.com

One thing I will say, however, is that the recent beta for 12.8.2 was clearly being used to test for High Sierra so there's a good chance that, if you update to 12.8.2, a simple task like importing audio will work just fine.

Steve Sparrow

unread,

Oct 30, 2017, 7:00:38 PM10/30/17

to ptac...@googlegroups.com

ok Slau no problem thanks i’ll do that.
You have confirmed my thoughts.
Steve

Steve Sparrow

unread,

Oct 30, 2017, 7:13:39 PM10/30/17

to ptac...@googlegroups.com

would i be able to ask a stupid Question. Can you remind me again where to look in protools for the updates. I have never updated pt without sighted assistance.

Do I need to do anything to continue to have flo tools working. Or do I just update protools.

Slau Halatyn

unread,

Oct 30, 2017, 7:23:23 PM10/30/17

to ptac...@googlegroups.com

Log into your Avid account and go to My Products and downloads. You'll find the latest version there, providing your subscription is up to date.
Cheers,
slau

Steve Sparrow

unread,

Oct 31, 2017, 2:45:09 AM10/31/17

to 'Joy Bausch' via Pro Tools Accessibility

Hey Slau. Just thought i’d let you know for the record, i updated to 12.8.2. and all works like a dream.
Thank you very much for your help on this.
Steve

Slau Halatyn

unread,

Oct 31, 2017, 7:33:44 AM10/31/17

to PTAccess List

Thanks for the update. Glad to hear it worked out. Cheers,
Slau

Reply all

Reply to author

Forward