Flo Tools Update Not Recognizing Right version of Pro Tools HD

[Tim Elder]

Hi,

I'm trying to update Flo Tools and am getting a message that my version of Pro Tools is not supported as it needs 2019 or later to run.  I have PT 2019.5 Ultimate on the machine.  I did once have a co-instal with PT 10 on this machine.  Is Flo Tools possibly still seeing that old version co-instal somewhere?  How can I help the Flo Tools installer see the right version?  

[Slau Halatyn]

Not sure what might be going on here. If you're getting a message like that, there's something that the installer is seeing as being incorrect. Maybe Rocco would know the answer as he created the installer. Copying him here.

Slau

On Nov 21, 2019, at 12:12 AM, Tim Elder <t...@timeldermusic.com> wrote:

Hi,

I'm trying to update Flo Tools and am getting a message that my version of Pro Tools is not supported as it needs 2019 or later to run.  I have PT 2019.5 Ultimate on the machine.  I did once have a co-instal with PT 10 on this machine.  Is Flo Tools possibly still seeing that old version co-instal somewhere?  How can I help the Flo Tools installer see the right version?  

-- 
You received this message because you are subscribed to the Google Groups "Pro Tools Accessibility" group.
To unsubscribe from this group and stop receiving emails from it, send an email to ptaccess+u...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/ptaccess/61f1c209-1e29-4fc3-b0dc-f93a49ba0d26%40googlegroups.com.