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Analisa Wisdom

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Aug 2, 2024, 4:18:48 AM8/2/24

to psychealmide

I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any other app on all 3 Tv's. I've deleted the app, reinstalled, reset ect.......... My guess is its a TCL issue. Just documenting this. TCL TVs are cheap, but I would avoid.

We appreciate you letting us know about the issue you are experiencing when streaming Netflix. Have you tried contacting TCL or Netflix? If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. There might be an issue within that specific channel that needs to be addressed with an update from them. You can check here for the TV support contact list and channel contact list.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice

I just tested this stupid tracker ID thing and the app just kicks me to the Home Screen at this point and no tracker ID shows up. I know for a fact you have a lot of customers complaining about this and if your problems is not being able to get the tracker ID that will continue to be a problem. Might I suggest that Roku simply get one of these and test it on their own not leaving half the work to the community? I crashed it again while talking and still no tracker ID.

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.Do not hesitate to let us know if you have any additional feedback.

I just read this thread. I also have been having the same problems with Netflix. This is a new TCL Roku TV and ONLY Netflix is giving me issues. All the other streaming apps work fine. I have also followed all the steps that are all over you tube and here as well from unplugging, to reinstalling we etc etc and nothing.

I have an Orbi RBR50. We switched to a Fiber Optics provider and since then netflix continues to buffer and have lower quality. I talked to the service provider and they don't see any issue on their end so I gather it's something with the Orbi. FM is V2.3.5.30. Any ideas on how to potentially fix the issue?

What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. -far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.

EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2

Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???

After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.

It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.

I have had my KD-55x900f since november 2018 netflix will work for a couple of days then I get the N and a spinning circle under it no error message I let it run for 15 to 20 minutes then hit the app button I have tried going back to factory settings uplugging tv letting it sit for a minute reloading netflix app, all work for a day or two but if you let it go into standby netflix will not work. amazon video works great on the tv so use that primarily. so sony is there a solution.

Hello, long time user of paypal, first time with a question. Ive had my paypal all set up with my bank card and have been using it to pay for netflix for about 4-5 months now. However, I woke up this morning to find a email from them saying my account is on hold because they could not porcess my paypal information.

so... i check my profile there... found nothing wrong. checked my profile here... found nothing out of the ordinary. no fees owed or anything like that. Call netflix custommer service line... they tell me to make sure nothing is wrong here.

Now, i did have some trouble a month ago when netflix charged to my paypal, my paypal charged my bank.. to find no money(overspent on christmas, forgot about the incomming charge) so I had to fix those fees, which I did. So im really not sure what is wrong. is paypal angry with me and no longer allowing things to be processed through my bank account? it doesnt seem so, as ive spent money at other sites just fine. I'm really just kinda stuck and confused... any ideas?

I have exactly the same issue. Ive been a Netflix customer for years and Use PayPal for many daily transactions. Today I received an email saying payment wasnt processed, now I can only enter a credit card.

Same issue. The problem is with NETFLIX. PayPal claims Netflix changed the payment parameters so the paypal account needs to be verified by a credit card. I wasted an entire day, and got bounced back & forth. Netflix said it was Paypal's issue, and Paypal said it was Netflix. REALLY BAD CUSTOMER SERVICE due to the fact that neither company, even the supervisors did not appear to know what the heck is going on? Pathetic. 4 phone calls!!!

I transfer funds from my bank account to my paypal account. The money is just sitting there waiting for Netflix to take it, but they will not because i have no credit card? There is no reason they need one. When talking to Netflix, the CSR even said they don't need to verify a paypal account, and they could not understand why the subscription process demands a credit card. Despite this I can't complete my account with Netflix without a credit card.

When you finally get time to rest, there's nothing worse than problems with Netflix to get your blood boiling when you should be relaxing. There's just so many things that could go wrong, from your hardware and internet to Netflix's servers and everything in between. Where do you even start getting the service to work?

If this headscratcher is stressing you out when you should be relaxing, here are some great ways to get started addressing your problem. We can't guarantee a fix, but if you follow this article, you'll stand a great chance at fixing some of the most common issues we see with Netflix and get Netflix working again.

Step 3: Check your internet connection; Look at your router and make sure all of the appropriate lights are on and not flashing. If your internet service provider is not suffering from an outage in your area, the solution could be as simple as resetting your router.

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Of course, this is an extreme simplification however it starts painting a picture of what could have happened if say you tried to use this system in front changing an extremely large number of sessions from one datastore (a holding screen) to another (a live broadcast) at the same time.

If you had an issue like that, the new sessions would throttled as the internal service tried to recover, in fact as this is going on until the service recovers, internal retries would be disabled. This would lead to people either being stuck in a loading screen or bounced back to the holding screen if Zuul was trying to move the datastore in a canary release. People would get frustrated, start a new session, sending even more requests to be throttled or denied. Because while Zuul is built to handle millions of sessions for thousands of different assets, it is not built to deal with millions of requests to a single asset at the same time if there is an error with the asset. The issue could cause a cascading event. This is just an educated guess at what could have happened however these are the kind of issues you can see when deploying a new application like #netflixlive in the wild.