firjair soltan quyterree
Jenifer Griffard
Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.
I called VM Support and they didn;t appear to understand my issue and stated "your registration will be fixed within 5 days". Don;t know how that'll work as VM has no idea what my Netflix account info is.
I've signed out of my Netflix account (everywhere) and reset my password so i'm happy that what's showing on the Netflix channel and App is not my account (it hasn't been hi-jacked). I would though like to view Netflix on my VM box so need the other account to be gone...
Click OK on your 360 remote on the screen that you just posted. On the next screen use the navigation buttons to move all the way across to the left. It opens another side panel. Don't worry about not being able to understand the language/symbols on this screen or the following ones.
I recently changed TV and lost the Paramount+ App (from the TV Apps) and found the App on the VM Box. I then saw the Netflix App and thought, well why not use it, especially as the basic access is free.
Think i have a Tivo Box, the settings above aren;t visible to me. I can select "Home > Settings" but there's nothing obvious to me to find Netflix (I've been thru most of the menu options within Settings).
You're likely remembering the "clear and delete all" reset option which would do exactly as you describe, as well as leaving your V6 in a reboot loop. The plain-vanilla "restart my TiVo box" is perfectly safe to use, is the next step in your situation, and is actually an option I've used myself this afternoon.
That's a good spot by newapollo. You'd posted in the V6 forum which is for V6 boxes running TiVo-software. This box will have the TiVo-logo in the top-right corner of the menu, next to the video preview. TV360 boxes use the same hardware but very different software that is fundamentally not TiVo.
I also have this issue on my main virgin media box. If I open the Netflix app, it tries to load but appears to get stuck on the Netflix wording and the red loading circle below it. The same Netflix account works on my bedroom box and also if I access it via another different device.
Hi I'm having the same problem. 10.99 charged to m bill and my Netflix app signed into someone else's email. I already have a Netflix subscription which I pay for direct. Phoned Virgin and they said they said they would cancel it and refund the 10.99 but they didn't cancel it and I had to go into my account and cancel it myself. After having recording issues with my tivo box I've had this replaced so I've been able to sign out of the other account and sign in with mine but ive not heard anything from Virgin about the refund
Hi, I have this too. My vm email and password was used after a site I used had its data hacked. I have now changed mine but found that netflix was added. If I go into the app on the v6 it is in some foreign language. Netflix need email associated with , which isn't mine. Vm say they can cancel app but netflix will keep billing vm.
I was charged premium Netflix to my bill, so checked the app on my tivo box & an unrecognised account is set to use the app. The Netflix profiles are pin locked and Netflix were able to help me work around the pin lock so I was able to log the account out.
No it hasn't been sorted out. I just can't understand why you can't look at the email address that is linked to my virgin account via netflix. I'm now paying an additional charge every month for something that someone else is accessing and neither yourselves at Virgin or Netflix seem to want to help me with this problem. It doesn't matter how I describe this issue, no one wants to help me with it. Just keep pointing me to the other organisation.
Hi- had exact same issue last week and now on numerous calls with customer service and issue still not resolved. Keep being pushed to speak to netflix. When speak to netflix pushback to speak to virgin media
Hi @Ged1985, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the service you're experiencing in regards to Netflix.
May I ask if an IT ticket has been raised?
Kind regards,
Ilyas.
I've encountered the very same problem as you. I've got things moving and had Netflix account cancelled and it's in the process of be set up again. My question is how did you manage to log out the Netflix account on the VM Tivo box. All the profiles are in Spanish and have password protection. I can't log out of it or delete the app.
For years TiVo has been my favorite set-top box! There's no question about it I'm a TiVo fan. However, even as a TiVo fan that doesn't mean I like upgrading just for the sake of upgrading. When I upgrade ANYTHING I weigh the pros and cons and decide if the upgrade is necessary or will benefit me. I encourage EVERYONE to do that! When TiVo introduced the TiVo Premiere I looked at it and decided that there wasn't really anything there to justify an upgrade for me. My TiVo HD's were (are) working just fine and although for anyone NEW to TiVo the Premiere is a great choice, it just didn't offer "enough" things for me to spend the money. As a matter of fact the only real advantage for me would be the larger hard drive (which I could do to my existing units). See TiVo's own comparison here. If you look at that comparison you'll see that most of the differences between the new Premiere boxes and the HD boxes revolve around the user interface and searching. The New TiVo Premiere definitely has better searching and suggestion features than the older model. However, I'm not usually trying to discover "new" shows.
I was both excited and ticked off at the same time when I saw their announcement (and cool video by the way) of their upcoming TiVo iPad App. I've been beating up TiVo for a while now for not having an iOS App for scheduling, remote control, account management, etc. and when they finally announced it I cheered until I saw that it will only support the TiVo Premiere and Premiere XL. ARGGGHHHHHHHHH! While it's easy for me or anyone else to say c'mon! Really? You can't make that app work with the thousands of TiVo HD's out there? I know how these things go from a development standpoint. You want this really slick experience that takes complete advantage of your new UI on your new box, that will take twice as long and twice the development effort to make work with a box that you don't even sell anymore. Anyone who has been using a computer for more than a couple of years has faced this already. Some new OS or piece of software you want won't work on your older hardware. If you want those capabilities you "have to upgrade". So here we are! I want those capabilities and "I" decided to upgrade ONE TiVo HD to get them.
After I got over the emotional part of upgrading something that was working fine, I decided to plan a box swap. I have an existing TiVo HD XL with a larger drive in my theater. The XL has the larger drive which means it can hold more shows without having to delete as often. I decided to move that one to the living room (which is always running out of storage space) and eBay the TiVo HD from the living room. The New TiVo Premiere XL would go in the theater. This plan made me feel a "little" better about it as I would be solving two problems with one purchase. I would also recoup some of my money on selling the perfectly working TiVo HD. That brings me to another point. TiVo.com offers UPGRADE pricing to existing customers. This means that you don't lose out on your Lifetime subscription and you get a bit of a price break. I'm feeling even better now.
The other thing that always makes me think twice about a TiVo upgrade is the fact that I have to get Comcast involved. Since Comcast is my cable provider I have to get a CableCARD from them to go inside the TiVo. My experience with CableCARDs has been hit or miss. Sometimes everything works on the first try. Other times I've had to have the tech come back multiple times before it worked. The problem is that they don't deal with them often and not many reps know how to configure them on your account. I planned and scheduled my appointment for one day after the TiVo Premiere XL was to arrive and in typical (sorry but I have to say it) Comcast fashion they screwed up the appointment. Let's just say they went to the wrong house! As they called to apologize and reschedule it dawned on me that I had a CableCARD sitting in my hands. I had the one from the old (now factory reset) TiVo HD that I was going to turn in. I figured I could just swap them myself, but I've had bad experiences trying that in the past. The CableCARD must first be UNPAIRED before putting it into a different TiVo. I know that now after having to send two TiVos back in the past. Luckily since I went through the factory reset process I saw on screen where it said that it was going to unpair the cableCARD during the process. This made me feel a little safer in suggesting to the Comcast rep on the phone, "well I have a card from the old one can someone just configure this one over the phone and then you won't have to send anyone out?" She informed me that she could and away I went to the Premiere XL to plug the card in. The result: A happy ending! It WORKED! No problems whatsoever. She knew what she was doing (rare when dealing with Comcast and CableCARDs). I was up and running without having to have a tech/contractor come out . Rant alert: By the way (Comcast if you're reading this) I never understood and still don't understand why Comcast has to come out for this anyway. Why can't I pick up a CableCARD from the office? When you order a CableCARD the tech comes out and plugs it in! That's all he/she can do anyway. This brings up a dialog on screen with the necessary ID numbers. The rest has to be done over the phone anyway (by anyone that can read off numbers!) I can go to my local Comcast office and pick up a Cable Modem or Comcast DVR but not a CableCARD , which is the EASIEST thing to install. You just PLUG IT IN and READ OFF NUMBERS. End of Rant.
90f70e40cf