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I have an Epson Artisan 837 all in one. It was working perfectly fine yesterday. Today it is telling me I have a paper jam. I went through the steps it told me to take 3 times. There is no paper jammed anywhere! Each time I finish the steps and turn it back on, it makes a grinding sound, then I get the same paper jam error message. I need some helpful advice if anyone has seen this before, please tell me what I should do.

Latest Artisan 837 paper jam and error message caused by the iPhone iOS 9.0.2 update. Printing from phone caused a lengthy grinding sound then the paper jam/wrong paper size error message. After which I was unable to print from any source. After several hours on tech support and another hour researching new printers per the recommendation of the Epson rep, I reset again and tried printing from my computer. It worked until I tried again from my iPhone. After the iPhone error message, I was again unable to print from any source. So the glitch, this time, clearly is Apple related.

I have an epson wf 5690. It reports a paper jam every time the paper runs out. When I add more paper the trouble does not clear and there is never paper jammed in the machine. I have to turn off and turn on the printer to get it going again. Not what I would expect.

I have an epson l355 It reports a paper jam every time the paper runs out. When I add more paper the trouble does not clear and there is never paper jammed in the machine. I have to turn off and turn on the printer to get it going again. Not what I would expect.

I also sent epson a email and the support person told me to move the print head to the left side and try restarting the printer. I tried that 3 times and the grinding sound and the paper jam message still comes up. i am going to try cleaning the rail and see what happens. I can see black ink on the print head rail. I just don't want to damage the printer more. wish me luck.

I found one of the 4-5 white tapes which are supposed to travel with the printheads, had gotten caught on the end of the rail, thereby preventing leftward motion of the entire printhead, and creating the grinding noise. The affected tape had an impression of the end of the rail on it, and had deformed from its usual shape. This is a design flaw (IMHO). However, following Andrews suggestions, and manipulating the tapes, seems to have corrected the problem of the paper jam message, when no paper jam was present.

Epson xp300 paper jam every time even with no paper. i took it apart and found out exactly what is going on with these printers. i also took pictures of the area that needs attention. it's a simple fix and it's due to epson's poor design. they have not allowed enough material to hold the paper jam detector in the correct position. The sensor works off of a small black or brown piece of plastic that runs across the back of the roller assembly that catches the edge of the paper to get it started into the carriage area. One end goes to the main circuit board and controls a hall effect switch, the other end goes to the middle of the paper feed area and has a thin arm that sticks in between the rollers and it swings when paper is fed past it. When it swings the hall effect switch is open. meaning the switch is not detecting the normal blocked state by the arm. the arm will swing to open the area that is normally closed and will block the path of the switch.

So the cause of the jam is due directly to the tabs that epson has in place to hold that black or brown arm in position. The tabs will eventually sag downward and will either bind up the arm so it cannot fully swing closed again or it will move the thin part so it hangs up on the rollers and will not allow the arm to fuller return to the position it needs to be to close the gap in the Hall effect switch. First thing I did to confirm this was to push on the arm where the hall effect switch is on the board and it stopped the paper jam instantly. So there is a need to examine exactly why the arm is not fully closing.

Mine had to be adjusted on both tabs and also needed to be adjusted in and up, meaning i had to bend both tabs upward to get the piece that blocks the hall effect switch back into a fully closed position which it did look as though it was doing until i looked closely at the position and saw it was a tiny bit lower than it could be. then I saw it was also hanging up on the other end between the rollers. So that needed to be re-centered between the rollers. to do this you will have to bend the tabs left or right (both tabs will probably need to be bent to position it in place and not allow it to have any free play.

I used a very thing flat screwdriver and a magnifying glass with a bright light. The position is actually not that critical it just needs to be positioned correctly so it blocks the hall effect and is not hanging up. It will take about 5 minutes to fix, I removed 4 screws 1 on the center of the back piece near the bottom, another from the top left of the scanner (while facing the back of the printer) where the hinge is located there is a screw running into the hinge. then carefully remove the scanner and unplug the ribbon cable on the right side.

You will need to remove the back plastic cover piece that is under the scanner and that screw is on the left side near the hinge area just behind the hinge. the screw will be running horizontally and will have the head facing left. there is also another screw that holds the white hing in place it's just at the base of the hinge down inside the printer body a n inch or so. Then remove the cover piece by pushing it to the right and up, you may need to pry it slightly on the right edge to get it started. twist it upwards while pushing. this will expose the main board and the black arm very easily seen and very easy to access to correct the position. test it with the cover or the scanner back in place before you go any further. if the jam is cleared unplug it again and reassemble the cover and the scanner don't forget to plug the ribbon cable in before the cover goes back on.

It's just that simple. i think it happens over time from normal use since epson has made the tabs so weak and they probably only set that arm to barely clear the rollers it won't take much to create a problem. i would go as far to say that they do this on purpose just to make extra money. it could easily be avoided with a tiny bit more metal allowed on the tab or just a simple extra bend on the edge to add a tiny bit of rigidity to stiffen the tab and hold the the position better. This would not even cost epson anything to stop the problem, I'm sure they know exactly what's causing it and are happy it has made them millions. You will never get any real answers from their tech support and they will make even more from you calling, they will never admit they know nor will they ever tell anyone to even consider looking at that area. They will lie to every single person who calls and try to get them to buy another printer and trade theirs in, so they can bend the tabs in 5 minutes and resell it again.

Thanks Robert for taking the time to post this tip and photos. Worked a treat for me and saved me shelling out on a new printer when my Epson XP-425 still has a couple of years of live left in it yet!

Good work. What you are calling a Hall Effect switch is a light sensor, the flag blocks the beam and triggers the circuit. Hall effect uses a magnet. Still, good sleuthing for the problem and the fix .

Wow, Robert, you r so smart to do all that. I bought a refurbished Epson 2860 for our little non-profit and now the thing wont catch paper so it can print. Very frustrating! I may just buy a new printer-there r some good sales going on right now. Our office was closed in the Dallas area (Covid 19) and i have been trying to use the printer sitting on the sofa so it is not on a hard flat surface. That may be the problem. Anyway, you did a great job with your explanation and photos! Glad various people were helped.

I had a real paper jam and pulled the paper out backwards. At the bottom of the top paper feed there is a black plastic stick, which is the paper jam sensor. When pulling out the paper, the stick did not switch back. I opened the printer top (2 screws) and put the stick back where it belonged. After that it prints like new!

I have an Epson WF3640 and after clearing a paper jam by pulling out two sheets of paper from the rollers, the printer displayed the error code of paper jam. After repeated checks and following the recommended paper clearing procedure, the printer will not clear the error code despite powering off and on.

Johnny Long here from Hendersonville NC. Have a WF-3540... same problem. Tried all the solutions posted here - no cigar. FOUND THE SOLUTION - will work for this model and most others, I suspect. I opened the back of the printer (remove rear cover) and noticed in the center of the paper path, there is a 3/16" wide plastic tab. That senses whether there is paper in the path. You need to GENTLY insert a letter opener - or the flat blade of a dinner knife and cycle that tab up and down. VOILA'! Your printer will reset and remove the paper jam message. See my photo for the tab in the CENTER of the paper patch. Now, ENJOY YOUR PRINTER! - Johnny

Johnny Long, THANK YOU!!! After scouring the internet looking for solutions to my phantom, "paper jam" on my Epson WF-3640, I found your post and it worked like a charm. I only wish I had seen your post before buying a new printer. Thank you again!

Your tip worked but did not solve the issue. Yes, the paper jam message disappeared after I applied your tip but then when I went to print, the paper jam message came back again. So still no able to print!

This might be a bit different but today I had issue with phantom paper jam, only when I printed from Firefox. All files that were on the PC printed fine. So figured there had to be something up some where other than the printer..

So I deleted the software and the drives through uninstall, but it did not remove the HTC file under C:\Program Files (x86) HTC (file has 6 folders in it) - so, I went to manually delte the HTC folder and could not do so. It still had something running, not could not be deleted.

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