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Elly Garnand

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Aug 5, 2024, 5:34:04 AM8/5/24
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Iwill submit a request to our docs team for clarification on which file types are to be expected from recording.completed. In the interim, please also subscribe to recording.transcript_completed event.

When I enable closed captions during the meeting, the CC file does indeed show up in the recording.completed webhook response. However, the CC file does not contain any speaker names. Other than the speaker names being omitted, is there any other difference between the contents of the CC file and the contents of the audio transcript file?


I will try out the recording.transcript_completed event. Can we be certain that the recording.transcript_completed event will always fire after the recording.completed event has already fired? How long after the recording is available can we be sure that the transcript will be available?


In my testing, the recording.transcript_completed event was available 7 milliseconds before the recording.completed event. Webhook latency/failure os subject to a few different factors, but we have some support guidance on the topic here: Zoom Developer Blog


With that said, there may be some programatic way to access the live transcript as a streaming/event/message updates via sdk but I am not sure how that works. Someone else would need to speak to that approach if it exists.


On a zoom call, if you enable captions (live recording not necessary), you can view the live transcript, and also choose to save that transcript. It is generated live, available for save immediately, and does not require recording. I use it all the time in calls and its great. More info here:


I just hosted a Zoom in my graduate seminar at UCSB where we didn't record but had Live Transcript enabled. Usually I then save the live transcript but this time I ended the meeting without doing so. Is there any way to retrieve that?


At the end/bottom of the transcript window, it says "Save Transcript" which I often click on several times during the meeting in case I forget to click it before logging off. It gets saved as a .txt and I have managed to find it somehow. It will have the title of the Zoom. If you forget to save it, I don't think it saves at all. Hope this helps.


Thank you for your suggestion. I will do that from now on. I had a new device and I couldn't find the Save Transcript tab. It wasn't in it's usual place and then I got disconnected. At least I took notes.


When you are on a new device you have to search for the SAVE TRANSCRIPT. It is not an automatic pop-up after there is no speech for awhile. I agree. I don't know why we have to save it manually when we have already decided we want a transcript. The feature does not work well. My supervisor does not want an audio/video recording to be preserved.


It is very confusing. I have tried multiple times to get a copy of the transcript, but it is never to be found. It seems that the zoom vendor does not appreciate how complicated they have made this capability. Looks like they would be interested in knowing what the users want.


Selecting transcript should trigger a saved file after the meeting, just like it does for recordings. Having to remember after a meeting, AND before ending when heading to another meeting is not user friendly nor practical in real-time. Transcripts are sometimes more essential to the meeting than the recordings to accessibility and for other uses following the meeting. Please make this adjustment ASAP.


I just did the same and am waiting to find out if the other individual saved their transcript... but yes, this is ridiculous... if one is enabling use of CC, and the transcript, it should be saved automatically and then if person does not want it, they can discard the transcript, but chances are, they will want it... I am working on a research paper and did exactly as you. In my haste to log off, I failed to save the transcript and here I am... very frustrating.


I was just in a meeting, for which I was not the host. I enabled transcripts but did not record. The host ended the meeting before I was able to click "save transcript" and the transcript was lost. I've reached out to the host and they also did not record the meeting or save the transcript.


While sometimes I lament the Current State of Things in academic libraries, I am very glad to be doing qualitative research at this point in time when voice recognition technology has allowed us to create transcriptions of an interview out of the auto-generated captions. Zoom has not only allowed my research team and our subjects, scattered throughout Western Pennsylvania, to come together and share our experiences and attitudes about journal venue choices, but it has also allowed us to collect and analyze our data in an affordable way.


However, I had a playreading last night, which we held for the public over Zoom. We allowed the option for others to enable/use live transcription, but I did not enable it on my end, as it was a script, so no transcription needed. I did see the usual Zoom notification that Live Transcription was being used (by someone, not by me).


I have recorded countless meetings and events and this has never happened to me before. The only thing I changed before this one was that we used Focus, so that we could limit who was onscreen in the recording (actors only, not audience).


Is there any way for me to remove the onscreen transcript? I tried deleting the closed caption *.txt file and replacing it with an empty one, but when I re-converted the Zoom file it still has this MASSIVE transcript obscuring it.


Please note: I double-checked my Accessibility settings, and they show my Closed Caption font preference as the smallest possible (80%) with Chat Display Size also at smallest (80%). The "Captions will look like this" bar shows a small black bar with small white text. Not at all like the huge outlined font I have here!


Audio transcription automatically transcribes the audio of a meeting or webinar that you record to the cloud. After this transcript is processed, it appears as a separate VTT file in the list of recorded meetings. Additionally, you have the option to display the transcript text within the video itself, similar to a closed caption display. When sharing a cloud recording, you can enable or disable if viewers can see the transcript.


The transcript is divided into sections, each with a timestamp that shows how far into the recording that portion of the text was recorded. You can edit the text to more accurately capture the words, or to add capitalization and punctuation, which are not captured by the transcript.


Transcripts are supported in multiple languages and email notifications for audio transcriptions can also be enabled.



Users can also enable automated captions to provide live captioning during the meeting, rather than having to wait for the transcript to be generated afterwards.


After the meeting ends, you will receive an email that lets you know that your cloud recording is available. A short time later, you also receive a separate email letting you know that the audio transcript for the recording is available. These emails include links to view your recordings and transcript.


Once enabled by the host, the feature provides the ability to turn the spoken word into text, in real time as subtitles, transcript or both. The transcription appears during the Zoom session and is visible to all participants.






If the meeting is being recorded to the Cloud, and you have enabled Live Transcript, you will receive a copy of the transcript [referred to CC] in the same location as your recorded meeting. For local recordings or non-recorded Zoom sessions, the host can manually save the Live Transcription.


4. To turn off Live Transcription, click Disable Auto-Transcription in the Live Transcript menu from your Zoom toolbar at the bottom of the screen. NOTE: When you END your Zoom session, Live Transcription will automatically close.


NOTE: The Zoom session transcript can be saved by the host AND by the participants. If the host doesn't want the participants to be able to save the transcript, the host must disable Save Captions in the Zoom web application settings BEFORE the session begins.


Zoom transcription, which involves transcribing and indexing Zoom meetings, has proven to be the easiest solution for preserving insights and takeaways from your meetings. Meeting transcripts also make the conversation much more accessible to people from various backgrounds, abilities, and learning styles.


In the past, you would have had to record a meeting, send it to a Zoom transcription service, pay for them to transcribe it, and then wait for the transcript to come back. But not anymore. Transcribing Zoom meetings has become much easier with Grain.


For those who are unfamiliar, Grain is a tool that lets you record, transcribe, and share the important moments from video meetings. In this post, we'll show you how you can get transcripts of your Zoom recordings using Grain and review the usability of Zoom's built-in transcription feature.


Sign up for Grain using your Google or Outlook account. Once you're in, you can create a workspace and optionally invite your team members to join. The Grain workspace will save your meetings along with transcripts for you to access whenever you need them.

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