Office Removal Tool Offline Installer

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Elly Garnand

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Aug 3, 2024, 10:06:03 AM8/3/24
to prosiralclov

New Office365 since recently, new Acrobat DC installed and one annoying add-in called PDFmaker keeps appearing in the Office apps, putting buttons and more. I can disable it, but I want to completely remove it from Office.

Strangely, Office says "it can't be removed because it has been installed for all users" which isn't true because I'm the only user of the Acrobat installation and since the CC apps are user-related I doubt it could install the add-in for all users. Anyway, it's still listed in the add-in list and this is annoying.

Adobe Acrobat PDFMaker (the Convert To Adobe PDF button in the PDFMaker toolbar/tab) is an add-in that creates PDF files from Microsoft Office applications. This feature installs with Acrobat Professional and Standard.

If you wish, you may customize the installation with the help of Acrobat DC Customization Wizard. Please refer to the information provided in the following help document: -docs/acrobatetk/tools/Wizard/features.html

Thanks, but like I said I can't remove it because Office says "It has been installed for all users. Only an admin can remove". I am an admin on my PC. Deactivation also doesn't work, it comes back the next day. Yes, it seems like this is a matter of Office, I'm aware, but it's caused by Acrobat installing the add-in unasked.

Something else, in relation to this: Acrobat also installs handlers in Office and Windows which would cause to load the acrotray.exe when opening an Explorer window. This is extremely annoying as the tray tool is running in the background all the time. It would also run when never starting Acrobat in a day's work time.

For all users means if you will create another user this addon will be there. Only for one user will mean there will be no addon there. There is not just 1 user on your PC. There is an Administrator and Guest invisable accounts that can be activated and NT/Authority System, that cannot, and 100s of other accounts for different apps.

I installed it from my personal account, from within the desktop client. It's not supposed to be installed for all users then. But since the Adobe installers are not configurable when installing from within the desktop client, the Acrobat installer installed the add-in for all users. Unasked.

Is there actually a customizable offline installer for Acrobat? I only found this one -install/kb/download-install-acrobat-subscription.html and it's only a downloader and it will, most likely, also do a silent installation. With an offline installer I could solve the PDFmaker problem by uninstalling Acrobat and re-installing.

If you are on your own computer, you just have to run Word as administrator. Adobe will still reinstall it because they don't care about our preferences, but I'm working on finding out how to permanently disable it.

A user under a Microsoft 365 Business Standard (formerly O365 Business Premium) license reported to me today that all Office 365 apps have disappeared from her Win 10 Pro computer. No errors, nothing, the software is simply gone. Googling on this, most people focus on missing icons. This is not that. The software is gone completely, nothing in Apps, except the generic Office Click to Run icon that's usually found on Win 10 machines whether Office was actually installed or not. Malware is not suspected on this one.

The only slight clue I have on this is that, given that it's gone, I decided to first just re-download the installer after logging into office.com. Running the installer, it tells me an installation is already in progress, yet there are no taskbar/notification area icons. Task Manager shows some OfficeC2R stuff, which I tried to End Task. It wouldn't end, it would just pop back up again in Task Manager (but again nothing in the actual UI).

I did the Open File Location, found the exe for this thing, renamed it with .old, (surprisingly it let me without hassle), and upon doing that, I then was able to kill the now-memory-only OfficeC2R exe file from Task Manager. This then let me start the installer I had downloaded, which is currently in progress for downloading (though, extremely slowly, despite a 19ms / 120Mbps connection - MS having issues I wonder? - 11:35 AM Eastern May 15 2020).

So I suspect in some kind of dumb way, Office was updating itself and screwed up? The last Windows update was May 12, the quality update for .net framework. I'm not actually sure where to look in the event logs for stuff related to install/uninstall for Office - the started Application log shows msiinstaller stuff related to my installing it, but keyword searching for "office" shows nothing that points to a removal or an update of the software.

@ViProCon have you found a solution? I'm running into the exact same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. I can't even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If I go into control panel, it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated

@OrthoIT Sorry to say I don't recall what fixed it, probably the download/reinstall I did though as I don't recall doing anything special after that. this was 10 months ago :\ t relates in some way to Click2Run and how all that works I believe.

One thing I suggest - stop using sleep mode (if possible). Not good advice for a laptop of course so with any luck this problem is on a desktop but over many years, I find sleep mode induces problems that you'd never have if the computer were just left on 24x7.

@ViProCon have you ever found a solution? I'm running into the precise same thing. Only after reinstalling office, once the PC goes to sleep, all office apps are gone. i can not even find the executables for them. Tried Windows Key + R and running "winword" and it couldn't find it. I literally opened it 20 minutes ago. If i'm going into instrument panel , it shows that Office Apps for Enterprise is installed. Repairing is useless. I'm so frustrated

To begin with, perform a clean reboot of the operating system, thus disabling any third-party programs that may cause interference. Follow the instructions on the website: How to perform a clean boot in Windows.

@ViProCon have you tracked down an answer I'm running into precisely the same thing. Solely after reinstalling office, when the PC rests, all office applications are no more. I can't find the executables for them. Attempted Windows Key + R and running "winword" and it couldn't track down it I in a real sense opened it 20 minutes prior. Assuming I go into control board, it shows that Office Apps for Enterprise is introduced. Fixing is futile. I'm so baffled

Wish I could be helpful but the problem just kind of self-solved if I recall. It's been a while. I strongly suspected it was that crazy Click2Run stuff, but ultimately if memory serves I had just ended up uninstalling (if present), logging into office.com and redownloading. Possibly picking 32 vs. 64bit could have some result, like in essence installing a "different" version had a way of making it work properly, but yeah, it's been so long now I can't specifically recall :(

I wonder if it's the same issue I've seen, it relates to Office App launcher. It launches but you don't see the additional applications (Web based what I can tell). We have a logo in the top left hand side of the window pop up, which I've clicked and instantly the window refreshes \ opens another window, but this time you notice 9 square shaped dot arrangement. Click on that and look further down the pain for "All Apps"....You know the rest.
It's my work around so far.

Recommendation : We recommend that you get automatic upgrades by installing ClickOnce. However, if this is not preferred, then install InstallShield MSI and upgrade it manually with every release. We support backward compatibility of Spotlight for Office so you can upgrade the Add-In less frequently (but at least quarterly).

The table below shows the links for the latest release. Click the link to access the installation program. If you are prompted to Run or Save the file, click Save, and the program is downloaded to your Downloads folder. If you see the program at the bottom of your browser window, click the arrow to Show in Folder.

Some users do not upgrade their Spotlight Add-In regularly. Sometimes, when a new version of Dynamic Planning is released, older versions of the Spotlight Add-In will not work. We support backward compatibility of Spotlight so you can upgrade the Add-In infrequently but we recommend that you upgrade at least 4 times per year.

If you have received the error message "Incompatible SpotlightXL version," then you need to uninstall the old version of the Spotlight Add-In and install the newest Spotlight Add-In on your computer. See Upgrading SpotlightXL and Spotlight for Office for instructions on how to upgrade.

By upgrading to Microsoft .NET Framework 4.7.2, you also get TLS 1.2. Transport Layer Security (TLS) protocol is an industry standard designed to protect the privacy of information communicated over the Internet.

If you are using Spotlight for Office (SpotlightXL, PPT, Word) or just SpotlightXL and you do not have .NET Framework 4.7.2 installed, then you are affected by this change. We recommend to update the .NET Framework to 4.7.2 as early as possible. All users who do not have .NET Framework 4.7.2 installed will not be able to access the Spotlight Add-Ins.

If you use any of the modern browsers to log in to Planful (Firefox, Chrome, Safari, IE 10 and above), you will NOT be affected by this change. All the modern browsers already support TLS 1.2. If you are using lower versions of IE and use TLS 1.0 or TLS 1.1, please upgrade to TLS 1.2 by upgrading your .NET Framework.

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