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Kizzy Burnworth
recently received the 4k stick and have no problems with all my streaming channels except for Netflix. Netflix will not load properly and constantly gives UI-800-02 error code. Tried deleting app, reinstalling, factory reset, all other options, nothing works. Netflix works fine on my other roku devices and smart tv's. roku said they would call me back, but no response. anyone else find a solution for this ?
i constantly get error UI-800-02 when i try to start Netflix on my Roku 4k streaming stick. No issues with it running on older roku devices that i have on other televisions. all applications work just fine, except Netflix. Called Samsung, they said it was Netflix, so called them. Netflix said it was Roku and when i called Roku they said that they needed to investigate and would get back to me within 24 hours. Unfortunately no one got back to me.
I've tried that multiple times and Roku support has had me perform perform factory reset, delete the application, reinstall application, turn everything off turn everything back on multiple times, Netflix still shows the same error and support had me provide the internal error codes. They indicated they would respond within 24 hours, but that time has come ne and gone with no resolution or contact.
We appreciate the time and effort you've put into resolving this Netflix issue. Please note that since this issue is specific to Netflix, we suggest contacting their customer support team, Netflix ContactUS, for further assistance and clarification. It's important to know that the majority of content on the Roku platform is provided and managed independently by the streaming channels' providers.
I contacted netflix, who told me to call Roku as the problem only occurs on the Roku ultra 4k stick. I provided the error codes to Roku support, but no one has followed up. Passing the buck back to Netflix doesn't help. I called Netflix who had me call samsung, samsung had me call roku, initially, roku had me call netflix who in turn told me to call roku. roku finally admitted there was a problem with the roku ultra 4k stick but no one is taking 'ownership' of the problem to get it resolved.
Please get someone in roku technical team to review the information provided to roku support and of course, if they need more data, i would be happy to share the entire page that shows all the error data on the roku device.
as a side note, others have had to uninstall/reinstall, or reset their roku device to get it to work with netflix, but none of their resolutions work for me. the fact that they experienced the same errors and after doing the above got their device to work properly demonstrates that the problem is with roku not netflix.
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Like every other person who joins Netflix, I had carefully read the one hundred and twenty four (yes, 124, no word of a lie) cultural slides (press the red play button on the right hand side) prior to my interviews. To be entirely candid, I was very curious, bordering on skeptical, on my first day to see how the culture of "Freedom and Responsibility" really works. The first day went as I expected from a reputable employer in the Silicon Valley. Everything was well-organized and on-boarding was as smooth as can be. I dropped my car at the employee valet and was shown around the movie-themed office. With my first espresso of the day in hand, I was set.
Within a few hours, my calendar was already full with people spontaneously booking one-on-one meetings to introduce themselves, explain what they do and openly share how we could work together. This was my first exposure to the "highly aligned, loosely coupled" philosophy that is the bedrock of life at Netflix. Netflix relies on recruiting the very best people in the industry and then lets them get on with it. They don't need to be told what to do, they don't need to be micro-managed - they are given the freedom to go ahead and take decisions and the responsibility to be sure they are doing the right thing for the company, making sure that the rest of the organization is aligned with them along the way. I spent my first week hustling from one meeting room to another and ended up meeting pretty much everybody I would interact with on a regular basis.
Then came the deep dive on the technology behind what makes Netflix the top streaming platform in the world. This included learning the Netflix lingo and getting an understanding of the "lay of the land" for my area: essentially, trying to identify the short term needs while starting to get a picture on the overall strategy. I started booking time with everybody who could help me on my learning curve, taking advantage of these first few weeks where it's ok to spend time with people just to learn. In the process, I really started to get exposed to the "Freedom and Responsibility" culture.
"Freedom and Responsibility" starts with the fact that, at Netflix, there is no expense policy, no vacation policy, no dress code, no entertainment policy,... basically none of the standard policies that are usually drilled into you when you start at a new company. The only policy is to unwaveringly act in the best of interest of Netflix. That's pretty much how everything works. A context, or framework, is set for what you have to do. Vision and goals are explained, and it's for you to take ownership and take the appropriate actions to support the business. It took me back to my startup days where, as an entrepreneur, you have to make your own decisions, but at Netflix it is done with the safety net of having the opportunity to discuss ideas with experts before settling on what seems like the best approach. This, together with the fact that Netflix recruits the most talented and creative people around, set us up as a culture of constant initiatives and search for improvement.
If you are a Netflix addict, you might think you have watched everything worth viewing on the popular platform. But here is a little secret for you. The titles displayed on your home screen are restricted to your watching history and list. In reality, thousands of movies and TV series are stashed away in obscure categories. Crazy, right?
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In general, Netflix secret codes work in all countries where the platform is available. Nevertheless, the titles offered in each category may differ based on your location. This is due to licensing and distribution agreements that govern which movies and TV series are accessible in certain regions.
As a result, while the Netflix Search Codes themselves will function globally, the movies and TV shows inside each category may vary. For example, a horror movie category in the US may have different titles than that of a horror movie category in the UK.
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