Novabackup Error Codes
Tyrell Baskerville
The Actian PSQL/Zen database engine can return hundreds of different "Btrieve Status Codes" under normal operations. Many of these status codes are indicators to the application developer, such as "0: Success", "4: Record Not Found", and "9: End of File". A good developer will handle these status code values in their code, displaying a useful error message where appropriate.
Other status codes, however, can be returned when unusual situations arise, and these are often not handled by the application. (These are more akin to true "error codes".) Instead, the application may spit out the raw status code number to the screen in a message like "Btrieve Status 2", making it very difficult to know exactly what to do to fix it.
Of course, all of the Status Codes are documented in the online manuals, but sometimes you just need to do a quick lookup. You can find our Status Code Lookup tool on our Mobile web site, optimized for fast access from your smart phone. Point your phone or browser to to get started now!
The documents on this page contain some of the more common status or error codes, along with some suggestions on how to fix them. Of course, Goldstar Software also provides support for the PSQL/Zen database products, and if these instructions get a bit too technical for you, then give us a call and (for a small fee) we can help get your system up and running again fast!
This is kinda driving me a little bit insane now, I've been trying to redeem my digital copy of AvX, tbh I just want to read the Nova backup (the internet keeps taunting me with how great it is, and I refuse to pay another 99c for something that I got for free!), but whenever I try to redeem the code on the site, I click add to cart and then the loading screen pops up, but then nothing happens :/ Just the loading screen thing and it stays there.. taunting me... I tweeted at comic vine last week and G-man and inferiorego very kindly got back to me in like 4 seconds, but unfortunately it didn't shed any light on the issue (pun intended). Whats odd though is if I enter the code wrong, then right away it comes back with the error message telling me the code is wrong, so I dunno what's happening..
I'm having the same problem.. I've tried typing the code on my iPad and my Android phone. I've tried it while being logged in and logged out. Every time it pops up the loading box and just sits there. Google doesn't offer much insight other than posts from others who are still waiting to hear back from Marvel support. This is pretty frustrating.
I've bought a total of 7 copies of A vs. X #1 (2 regular covers for my self, 1 for a friend and 4 variant covers). I think I'm deserving of a free digital copy. Or at least a prompt response from customer service, who I emailed almost 3 days ago and have yet to get a response or even a confirmation that they received my email.
@nikocb: I messaged them a bunch of times, but they replied to one I sent on the 9th. Did you use the system on the site for sending a message or did you email support? They replied to the thing on the site for me
I know this thread is old, however I just tried to redeem All New X-men #11 and Cable and the x-force #8, both came up with invalid codes. Last night I successfully redeemed a few comics I purchased during the same transaction. Anyone know if marvels redemption system is down? Never had this issue before and have been using it since Marvel started giving these free digital copies.
Don't hold your breath - they have never fixed anything I sent their way. Just for the sheer perverse amazement of it all, I occasionally check on issues in MCDU that have been broken or locked and reported on - years later, they're still broken.
I know this thread is old, but some how the Marvel redeem site is not working for me as well. It always worked for me. Today (7/23), I've tried to redeem the same code at least 10x, did Marvel make another big announcement at SDCC 2014 to crash the site? Like they did with the free 700 downloaded a while back.
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