10+ ONLY - Business Analyst with Scrum EXP & Retail / Ecommerce Domain Experience @ San Francisco CA (Remote)
azhar uddin
Hello,
Hope you are doing well,
Role : Business Analyst with Scrum EXP & Retail / Ecommerce Domain Experience
Location : San Francisco CA (Remote)
Visa : NO H1 Transfers
Job Roles / Responsibilities:
BA to manage Retail projects. Maintaining the weekly KPI status reports & in conducting the client governance calls on reviewing the team performance. Responsible for maintaining the Knowledge Database by documenting frequent issues and workarounds for resolution at first line, and in creating Knowledge Articles. Driving key operational services such as Problem management and Change Management. Excellent Communication Skills (Written and Spoken) with ability to conduct L3 level troubleshooting in the application systems. He/She should act as POC for L3 issues reported by support or user. Responsible for debugging of issues reported by our internal/external customers and providing timely resolution and coordinate with dev/product team in getting resolution as and when required.
Thanks & Regards
Mohd Azhar Uddin
Tel: 703-831-8282 Ext. 2526 / (M) (315) 543-4232
Email: m.a...@canopyone.com