Fulltime Position: L2 DesktopSupport Associate - Only Locals
Srikanth HCL Global
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Role: L2 Desktop Support Associate -- only Locals
Location: Denver, CO.
Description: is looking for Information technology (IT) professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with experts and work closely with other IT department to provide assistance on tasks that are outside the scope of their knowledge or expertise.
Qualifications and experience
· Ability to communicate in multiple European languages (written and verbal)
· Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
· Experience with IT disaster recovery process
· Excellent working knowledge of Windows OS, Mac OS, Android, Office 365, and their respective application suites
· Expertise with Microsoft products, Team, Networking issues/ communication issues, and Active Directory, Intune, software deployments products, automated scripting, and registry changes
· Familiar with task manager and background processes
· Ability to use command prompt or PowerShell to issue commands
· Ability to diagnose and configure network settings
· Windows file sharing configuration, permissions changes, and adhere to Customer best practices
· The ability to support users with remote support when unable to physically touch or see issues that are being reported.
· Project planning; ex: office moves, VC upgrades, office remodels, other general IT project planning and execution as needed.
· Associates Degree and/or 3 years professional experience
· Basic understating on PowerShell script commands and execution of PowerShell script
· Know how to execute the PowerShell script like command line script (batch script) execution
· Basic understanding on PowerShell commands and interpret PowerShell script
· Know the failure correctly whether its due to PowerShell script or something else
· Experience with SAML and Single Sign On technologies
· Expertise with LDAP
· Experience with following change management process