Program Manager with Major Incident Manager @ Remote

[azhar uddin]

Hello,
Hope you are doing well,

We have the below requirement open. Please send me your candidates updated Resume to

m.a...@canopyone.com

Role : Program Manager with Major Incident Manager

Location : Remote

Visa :  NO H1 Transfers

Job Roles / Responsibilities:       

The Major Incident Manager (Cross Organization) Technical specialist responsible for the management of the incident and problem management processes across all T&I support tiers. Responsible for the overall effectiveness for T&I’s incident management process and the flow of tickets between all T&I teams. Investigates and analyzes incidents for patterns, trends and root cause. Provides assessment for identification of root cause and problem sources. Coordinates meetings between T&I support teams to ensure problem resolution. Responsible for the management and execution of the Major Incident Management (MIM) process and leads the MIM process across T&I. Produces management level information including key performance indicators and reports.

Responsibilities include, but are not limited to:

• Management and maintenance of the Major Incident Management (MIM) process, including incident management, problem management, MIM ticket closure, root cause, trending, knowledge management;

• Driving efficiency and effectiveness of the MIM process for T&I;

Thanks & Regards

Mohd Azhar Uddin

Tel: 703-831-8282 Ext. 2526 / (M) (315) 543-4232

Email: m.a...@canopyone.com