W2 Position: Need Clinical Help Desk Support (Phone /Email) in OH
Srikanth HCL Global
Hello,
Greetings of the day!!!
Please share resumes to S...@hclglobal.com at the earliest.
Below is the job description for your consideration:
Role: Clinical Help Desk Support (Phone / Email)
Location: Dublin, Ohio
Overall experience level: Preferred minimum of 2-7 years’ experience as an IT support/call center agent
· Looking for a helpdesk agent to provide support within a call center for a Healthcare client. This helpdesk provides support coverage 24x7 / 365 days a year.
· As a support desk agent your duties would include
· Answering phones and monitoring Electronic Submissions for a Healthcare client’s Clinical product
· Creating Support Tickets in Salesforce (Case tracking tool)
· Multi-tasking between multiple online tools
· Working with PHI and PII Data
· Ensuring that cases are assigned and worked within standard operating process guidelines
· Handling issues reported by Patients regarding account management, authentication, and basic site navigation that can typically be addressed quickly with the first call resolution.
· Product Support includes but not limited too - Password Resets, Messaging Providers, Dependent Management, Locating Health Records
Primary skills requested:
· Tracking
· Healthcare knowledge
· Salesforce
· Helpdesk
· Support
· Phone