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Eugene Hill

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Aug 2, 2024, 5:11:06 AM8/2/24

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I've seen several questions about this, but never an answer. On several streaming services like Netflix, Hulu, Paramount, etc, I was getting a black screen with no video and could only hear the audio. I use Chrome, but checked Safari and was also getting the issue. I followed all of the troubleshooting steps on Netflix's website; still nothing. However, I found a fix so I wanted to share:

Unfortunately, this doesn't help my issue at all. I have been struggling with this ever since I bought a MacBook Pro. This issues happens with Hulu, Paramount+, Peacock, etc. I can't rely on my Mac to stream video. I have to get my iPad Pro for that ?. I tried Safari, Chrome, and Edge and issue is the same every time. I think this is a Mac related issue rather than a browser issue. I am going to contact apple support on this and will update here.

I have been struggling with this forever and couldn't figure out why it was so intermittent. I finally figured out why on my system it was happening. I use multiple screens and will stream while I work. While working I sometimes need to create a video of my screen so I'll pause the streaming, and open up Camtasia to record my screen. If any screen recording software is open all the streaming services will only show black screen with audio. Make sure you have any software that records your screen is closed out. For me that is Snagit, Camtasia, Vidyard, ect.

I had similar problem. I have macbook2023 connected to monitors through dell d6000 universal docking station. Since dell uses DisplayLink technology.. as soon as I connect MacBook to docking station .. currently running Netflix video turns blank with audio streaming on...

I have also been struggling with this forever too. It started again this morning and thankfully found this post. I had my iPad plugged in as a monitor and it turns out this was the cause! Can't believe I'd never noticed this correlation either. Thanks for solving this mystery!

So it was a crashed background process which led to the black screen issue. The Mac even said "Your screen is being observed" at the user login. That may could happen with similar recording software / screen recordings as well.

Just talked to thew Apple Tech support and got a resolution. This is happening due to an interference from one of the "Login items" load during the startup and running in the background. In my case, it was the DisplayLink drive I have installed to support multiple monitors. When I disable the DisplayLink, the issue was resolved immediately. If you don't use DisplayLink, you can troubleshoot the issue by starting Mac in the Safe Mode. Please follow steps below.

Please stream videos in the SafeMode and see if the issue exists. If you can watch videos in the Safe Mode, then issues is with one of the login items and/or extension you have installed. Please restart the Mac. After that, start disabling login items one-by-one to find the defective item.

oh man, but this doesn't help much if you don't use chrome at all and you are still getting the black screen. this is such a puzzle and I am really really surprised no one has found causes and fixes for this yet. like its happening at least twice a month for me now on any streaming that isn't Netflix and I ONLY use safari.(but I still checked the others and they all have same prob too) I have done so much troubleshooting, restarting, turning off any ad blockers and pop up blockers, clearing cache (pain the the rear too that one), and logging in and out of everything all the way to restarting the internet and computer for a full restart cycle. I just wanted to watch some wheel of time on my day off. surely, someone out there knows why this is happening? (MacBook Pro with M1 and Ventura)

Same issue. Was able to make the changes in Chrome and am able to have both sound and video when screen mirroring to TV. Still black screen when trying to screen mirror movie purchased from Apple TV from Mac to TV. Works perfectly when using iPad. Odd.

Was trying to Chromecast Screen or Apple Mirroring The Matrix on Max.com and filter it via ClearPlay but the video was not showing up only the audio... Tried updating/upgrading chrome, ClearPlay extension and nothing... Came across this amazing apple community post and BAM... was able to Chromecast Screen or Apple Mirroring with video and audio... Thanks for taking the time to post.

THANK YOU for this comment!!!! This is what solved my problem! I checked all my apps that records screens and they were not running. I have been trying to figure this one out for so long. Why on earth does iPad sidecar cause this? That is so crazy!

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated.

So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue.

We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us".

I agree 100% with you Netflix on us sucks. I have been a Netflix customer for 15 years and never an issue now it's every day all day buffer, won't connect, etc. Of course my T-Mobile Home Internet does the same thing constantly and getting worse. Never have I been able to watch so little TV but yet am on it forever staring at a black screen. And now they offer Hulu yet tell you Hulu doesn't work with their service. What am I missing here? T-Mobile is the worse internet you will ever have!!!

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address. I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I am receiving the same error code from Netflix as well: Error code M7037-1101. All other sites work correctly except Netflix (including Youtube for me). But on my Fios home network, I cannot connect through the new STB option, computer or phone. However, Netflix works perfect when I turn the WiFi option off and stream through my LTE connection. It appears Fios has blocked or throttled Netflix.

Thanks for your suggestions. I have been working with Verizon tech support in the past a couple of days to solve this problem. They have done what can be done including reboot ont, router, etc., and even sent me a new gateway router.

I am having the same issue. Tried everything with no resolve. The interesting thing is that I can watch YouTube and Netflix via my computers but not through smart TV or mobile devices connected to wifi.

Thanks guys. I'm at a loss. Any attempts to connect to Netflix through any device on my network appears like it is blocked, behind a proxy. The Set Top Box shows the red Netflix on black screen and the loading symbol just spins. The laptops and phone pull only text, no images or graphics appear. If I turn WiFi off on my phone and use the LTE, Netflix instantly pulls in all of the info and graphics and works normally. All other sites I have tested seem to work completely fine. I have rebooted the ONT, router, devices, etc as mentioned to no avail. Any thoughts to be able to even explain this to a Verizon support person?

Having the same issue here in pittsburgh. Youtube works occasionally from my macbook, not at all on phone/ipad. No netflix at all. Pulls up fine when not on my home wifi. If verizon doesnt acknowledge this or find a fix I'm switching ISPs. This is ridiculous.

Agreed, it has been very hard. I do have a help ticket into Verizon which they are looking into this issue. I have sent them our tracert results and they do believe it is a bigger problem. They looked at it today but have said they will have something in 48 hours.

I experienced the same issue (with similar traceroute results) around the same time, also in Pittsburgh, PA. I believe it was resolved around the same time as well. The issue has resurfaced for me, as of this evening. I contacted both Netflix and FiOS when I first experienced the issue. I followed all recommended troubleshooting steps, but nothing helped. Both services blamed the other party. The issue resolved itself (earlier this month) with no action or changes on my end. I'm prepared to switch ISPs at this point.

I have the same issue in pittsburgh. The problem went away last week, then came back yesterday. Fios assures me they are not blocking, and claims the problem is on netflix's side. I find this dubious.

I have had in the past Netflix slowdowns when I had cable internet, and I called and they would blame my modem. However after unplugging my then modem and my router the speed returned. Was it Time Warner who said it was a Netflix issue, or Netflix who blamed Time Warner and my devices.