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Eugene Hill
I want to say that I have already done the network test, via Wi-Fi and via ethernet, all other apps run well (YouTube, Badlands, etc). I have also tried to reboot the router, the Apple TV, but nothing seems to fix the problem. Even I tried to delete the app and reinstall it again, I have upgraded the OS.
This happens with my older Apple TV also. At high peak usage times and every night about 11:30pm it repeatedly boots me off of Netflix. It is apple's overloaded servers not your unit, to prove it, I switched to Netflix on my IPad and air played anetflix on to my Apple TV works every time ! as it is not going through the Apple TV servers. Apple wants to host all these other sites through their servers but dosen't have the bandwidth to handle them.
Netflix crashes would not have anything to do with the Apple servers. The app works like a website so it goes directly to Netflix. However, iTunes rentals/purchases would go through the Apple servers...
Yea sure, then why does the Apple TV crash and reboot every Time ? it's the apple servers shaking me ( and Netflix ) off of their system! I can do this ten times in a row : allow the Apple TV to reboot then go back to Netflix only to be booted off in about 10 seconds, but if I go instead to apple content, the system does not crash. Gready Apple wants the bandwidth for their content during high usage times.
I totally understand the frustration. But unfortunately that's just not how apps work. Do you believe that Google would allow YouTube data to be routed through Apple servers? Apps are just software, Netflix designs the apps for the platforms they want to support and the app creates a direct path between the device and the Netflix servers - unless it's a subscription or purchase from iTunes. I am not saying that you aren't experiencing a problem with your device, your Netflix app, your network etc. We all know of the battle between ISPs and Netflix which means that some ISPs will throttle any connection to Netflix, not to mention some are even doing general throttling during peak hours. _Rush_Hour
I tried to restore Apple TV, and also to uninstall and reinstall the app on the Apple TV. Yesterday evening I tried with another internet provider in the house of a friend and Netflix doesn't crash, it works perfectly. My bandwitch at home is HDSL 6 mb/s down 6 mb/s up, the bandwitch of my friend is an ADSL 12 mb/s down 0.8 mb/s up.
The strange thing is that by my connection at home, Netflix in iPhone works perfectly even when I stream it on my Apple TV, otherwise still by my connection, the native Netflix app on the Apple TV won't work properly.
Thank you for your quick response. I tried every option on this forum, I called Netflix and apple support, and this is the only thing that works. If you have any other suggestions I am happy to try them out.
You will need to go through what you have tried and you will need to set DNS back to auto. That error is usually due to the fact that it is having trouble connecting, which comes back to your network. You are using a public DNS so the server that it is accessing can be anywhere and there is no regulation like one that is supplied by your provider. So many issues that are reported are due to manually set DNS.
I put it in auto and the Netflix is back to not working again. Do you know how to configure something else, so I can put the dns to auto, and Netflix works? I have an Apple TV 4 and since I opened it has never worked. And Netflix says is apple, and apple day is Netflix and nobody gives me a real solution.
I am savvy with the settings menu in the Apple TV and Netflix. I have tryed restarting the router, but I haven't got into the configuration of the actual router. I can follow instructions through YouTube videos.
If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), launch Netflix and attempt to watch your movie or TV show again.
It happens to me a lot when I fall asleep and the Apple TV 4 goes to sleep, I will turn it back on and see the Netflix error on the show I was watching before I fell asleep. I just ignore it most of the time and keep hitting ok and start playing it again. Sometimes it will play the show, then the error will pop up again, but I'll hit Ok and keep ignoring that the issue just happened and the show will start playing normally again.
Hi everybody. Just wondering if anyone has figured out a solution to the Netflix vs Apple tv streaming/buffering issue. This is stupid, since Apple is usually on the cutting edge of things. I recently upgraded my internet to a faster provider, and this seems to have only increased the problem. I can stream Netflix just fine on my MacBook, iPhone, and an old Blueray player, but on my Apple TV, can watch a max of 15-17 min., before it freezes. I have an older (gen 1?) Apple TV, thought that was maybe the problem, got a 2 or 3 (how can you tell the dif?), anyway, no go, same problem. I know about turning off the 'send data to Apple', since that causes a lot of freezes, did that, also downgraded my playback settings on the Netflix account page to 'low', but at this point, the only way to watch an entire program all the way thru is to watch on this 5yo Blueray player, which has a very archaic menu, not good for choosing shows. This is so silly. I searched the net and came across this thread telling you how to access the streaming menu to slow it down on "most streaming devices", to do something like up, up, down, down, left, left, right, right, thing with the remote, and a hidden menu was supposed to pop up permitting you to slow the streaming settings, but no go, this must have been for a ps3 or something idk. Btw, no problems with any of the other channels on the Apple TV, HuLu, Smithsonian, Ted Talks etc., all work just fine, actually better with the new faster provider, but now Netflix (which actually worked not too badly with the other old slower internet provider, minimal tolerable freezes), gets caught in this buffering/streaming logjam no matter what I do. And yes, I also tried running an ethernet cable directly to the router, which I never had to do before, but this actually slowed down my service, WiFi is better, also went onto the router config page, tried alternate channels #1, 6, 9, 11, ended up coming back to default channel #6, which gave me both the fastest download and upload speeds according to SpeedTest.com. So I have been sitting here with my MacBook logged into the Linksys config page, will change to a different channel, run SpeedTest Ap on my iPhone, try another channel, run SpeedTest again, etc., etc., and this is how I arrived at where I am now, have been fighting this whole thing for a couple weeks now. Does anybody have any additional ideas or insight? If an old Blueray player can have streaming that works, then I can't believe an Apple TV cannot permit me to config its settings to the same, so I can get this whole thing ironed out. Thx, any feedback is much appreciated.
How old is the Apple TV? It's very curious that you mentioned you had issues with an older Apple TV, you bought a new one and the issue is still there. That tells me it's not an issue with the Apple TV but something else. The only other thing I can suggest is there is a quality program in place for the Apple TV 3rd gen that show issues with WiFi connectivity, which yours sounds like it could be (even though you had the same issues with another older Apple TV). Contact AppleCare and give them the serial number (found on the bottom of the unit or in settings) so they can check eligibility and let them know the issues you're having. If it is covered under the program take it into an Apple service provider or Apple retail store and get it replaced. I throughly recommend contacting Apple to make THEM aware of the issue and they will be able to help. You will find Apple is ready and willing to support their devices but they aren't mind readers. You need to find the right people to contact and actually contact them, i.e: Apple themselves. I hope this helps and if you get a replacement Apple TV I hope you enjoy it as much as I do.
Same issue. I can watch from 10 to 20 minutes with and netflix then errors out on apple tv. I can run netflix on ps4 without an issue. I have 1 gigabyte fiber so the lack of internet is not a concern.
THanks everyone! After all my efforts & all your responses, my problem is solved!! I found out my neighbor was having the exact same problem, we both complained to the provider, and he fixed it on his end by disablng some server proxy catache. I looked it up not knowing what this was, seems like that was my "log-jam" all right in that it holds or regulates data flow so the provider can serve more customers. This is a small provider I'm using now, he didn't wanna lose us both, so he let loose the jam, & now we have screamin' fast Netflx (on my Apple TV!!!) with NO freezing or buffering. Thanks for all the help, other ppl might check with their providers to see if this is an option.
Based on what I've read here and elsewhere on the net, it seems to be a wide-spread issue that only affects Netflix on AppleTV. I recently started experiencing the same issue where Netflix content will stream for about 20 minutes (sometime less), then quit. I've confirmed that this has nothing to do with WIFI, router or internet connection as I experienced the same issues with my AppleTV connected via ethernet. As a workaround, I've been streaming Netflix from my iPad to AppleTV over Airplay, and so far, no problems.
Problem NOT solved. I have a latest version Apple TV, iPad and iPhone 6s. I get buffering with BBC iPlayer and ITV Player when I play them on both the iPhone and the iPad. The iPhone and iPad are about 2m from the Apple TV which in turn is ethernet-connected to an Airport Extreme. My broadband runs at 20-30 Mb/s.
Streaming from my iPad app via Airplay works great, with exactly the same Netflix programming. Still, it ought to work on the Apple TV. I have 2nd generation. If I heard from enough people that there's no issue in 3gen, I'd get that, but if it's an issue across the board, i'll just stream. As others have said, Netflix is the only app that crashes. Everything else streams just fine.
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