veriverl rechel mardun
Hadda Condino
Hi, I've had my Android TV now for about 3 months and never had any connection issues. However, yesterday the power went off and when it came back on we had no issues with any other deviced in the house, all connected and carried on working fine. The TV came back on and appeared to connect back to the WIFI, but when I tried YouTube - no connection. I tried various other apps, and only Netflix works; and works fine as I watched a movie to test it.
I have tried another router, and again everything else works but the TV is the same, only Netflix works. I have disconnected, reconnected, connected with manual password, connected via WPS still the same. I saw a post that suggested WIFI direct causes an issue, but mine is not on. In fact, I put it on, tried it, then off and tried again and it made no difference.
I went into the 'initial setup' for the TV and started again, but still the same. I have been into the network settings and tried setting it as IPV6 but that doesn't work. So, any help would be appreciated.
Although I had to set the date and time back up after the power cut, it was set 3 minutes different to the time that was showing on my phone, so I set the TV to get the time from the network and it fixed it there and then. So all caused by the time being 3 minutes out. I'm not sure why Netflix carried on working whereas all other apps said there was no internet connection, but now it's fixed I won't worry about it.
Good work on finding the solution. I had the same problem one year on from you with the same issue with my builder switching off the house main power. The TV was showing a 1-hour difference so I followed what you did and it fixed the problem.
OMG, I can't believe this, my WiFi has been connected for over a year, couldn't connect today to watch something, reset router lost all Internet had to reset and set up broadband, what a ball ache, checked time, how the hell does this affect the TV?? But it worked, bloody hell Sony
Posting on behalf of my father.
His netflix is not working in his house when connected to WIFI on any device. Disconnected from the wifi and use 4G and it works fine.
Virgin box is connected wirelessly and network test show it connected and working.
I downloaded the netflix app on my mobile and connected to his wifi - does not work. I try youtube while connected to the wifi and it works, google works etc etc. Disconnect from the wifi and netflix work it.
Seems like there is something on the wifi blocking netflix?
Hey @JamesB93,
Welcome to the Community Forums and thanks for the post.
Sorry to hear you father is having this issue with his Netflix, can you confirm for me is there any error codes or messages when you are trying to access Netflix at all?
Joe
I will need to have another look. They basically refer to netflix not being connected to the internet but clicking the button that says network test on the same screen shows that wifi is connected.
I got T-Mobile 5G Home Internet today and after setting it up, Netflix app in not working on any of my devices., but other apps work file. Netflix works fine with my Cellular connection on my phone. I have the Nokia Gateway.
TMobile Is Internet is just unreliable for If you work from home stay clear of TMobile. No one can even give a reasonable time frame on when the disruption will be fixed. In other words calling their Customer Service is useless.
Putting aside the above rhetoric, I had the same problem for the last few days. I subscribe to Netflix as a service outside of T-Mobile. For the last few days, it would load but couldn't stream content or even populate the graphics on the site. It happened right after the Apple TV OS was upgraded to the latest version.
I tried all the obvious solutions, including rebooting Apple TV, my Arcadyan KVD21 5G gateway, and uninstalling and reinstalling the Netflix app. Nothing worked, and the problem was across all my devices, including Apple TV, iPhone, and MacBook Pro.
Suddenly, this morning, everything is working correctly. I'm convinced that the problem was with T-Mobile, and whatever it was, it has resolved itself. If you're still having issues, I'd call Tech Support. I've found them knowledgeable and helpful in resolving these issues. They can reach the tower and tweak settings to your gateway.
We have had T-Mobile home internet for 2 weeks and Netflix is now not working...i can connect to my T=Mobile hot spot from my phone and it works then reconnect to home internet it works for a day and then goes down. the error code we are getting from Netflix is about connection issues...
I am having the EXACT same problem. T-mobile 5G home internet and Netflix (only Netflix) does not stream (or buffers for over a minute then streams in horrible quality. Any iOS device. Apple TV, iPad, iPhone and my Mac.
is this because of my network security settings? i have tried resetting my modem, resetting the network on the roku, and factory resetting on the tv but nothing has worked. so basically the only way i can use my roku is if I connect it from a signal from my personal hotspot on my phone, or if I plug in my laptop to the HDMI cord
If the Roku is working fine on a hotspot, then yes there's an issue with your home network. What that might be I can't say, because there are so many variables. First off, what type of Internet connection do you have: cable, DSL, other? What is the make and model of your Internet router? Do you have any other routers within your network, such as a router used as a wireless access point?
Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot. If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue.
I have this problem and would like to know the solution please. I changed the modem earlier today and have not been able to get my apps to recognize what Roku says is an 'excellent' connection. Unplugged and replugged endlessly and frustrated to the moon by now. I just want to resolve this and get going! I do not have an alternate to try to connect so that's out. Please help me, thanks.
A few questions here to better understand you're network issue: What Roku model device are you using? What troubleshooting steps have you taken so far to try to resolve the issue? What network frequency is your router using? In addition, have you tried rebooting your wireless network to see if that resolves the issue you are experiencing?
@RockerG what brand Roku TV do you have? Remember that Roku doesn't make the TVs, they only provide the operating system. TCL is famous (infamous) about having a bad WiFi radio in their TVs. Usually it's simply a bad WiFi antenna connection, and can be fixed if you're handy with a soldering iron.
Everything else works fine, and without issue, only Netflix giving him grief. I tested on my laptop on the WiFi -- no dice. The site loads, but none of the images do, and sometimes you can get a video to start, but it always craps out pretty quickly.
I hooked up wired to his Orbi -- same thing. I hooked up straight to his modem, and it worked fine, everything loaded as expected. What's even weirder though, is I tried DMZ'ing one of his Fire sticks, and it still doesn't work. The "Armor" or whatever it's called security is disabled. I tried several different DNS options, but none of them made a difference going through the router.
Guest network is diabled, checking the access control and all devices are set to allowed. uPnP is on, and again, literally everything else internet related works fine. (Firesticks stream other video just fine, PS4's work and can play online, Websites load normally, etc.)
I'm just at a total loss. I thought it could be some weird IPv6 issue but again, that reports as disabled in the only IPV6 menu I could find. He's on the latest firmware (AFAIK -- it ends in .16 and looked to be the same as the most current one on the Netgear site, up since April).
Anybody have any ideas? I'm at a complete and utter loss for ideas. I even talked to my boss, because I know he's set up a few of these things, and he said only thing he's ever had an issue with was getting Satellite's recognized. Again, I was operating 10 ft. from the main Orbi router, and tried on wireless, wired, and straight from modem. Only worked from the modem, although after I started a Netflix show on the modem, I unplugged my wired connection to it, reverted to WiFi, and it was able to continue playing -- apparently without issue.
Again, I just have no clue what the issue could be. It smells like DNS, but the DNS settings that worked straight from the modem are what's currently the setting on the router for DHCP (from WOW!), and I also tried adding in ye old 8.8.8.8 and that made no differnce.
Like I said (sorry if I wasn't clear enough) -- I tried on my laptop as well. Same thing, wouldn't load images -- literally shows all the links, and text, etc, but just no images. The top of the main page displays preview video but no other thumbnails show up. More importantly, works when I go around the router (straight to modem) -- so the problem is with the Orbi one way or another.
Unfortunately I've very much already seen the link you shared -- for fire sticks, it just suggests "make sure you're connected to the internet" and "restart your home network" (tragically laughable on both unfotunately).
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