Call Recording Pro App
Marthe Bernskoetter
Important: Only certain devices and carriers support recording calls. This feature isn't available on Pixel. Some laws require all people on the call to consent to being recorded. Before the call begins, call participants are notified that the call is recorded.
To protect the privacy of all users, when you start recording, both parties are notified with a disclosure that the call is being recorded. When you stop recording, both parties are notified with a disclosure that the call is no longer being recorded.
Thanks for the feed back. It sounds a little bit more complicated than I thought. I was hoping for a setting in the extension that would allow to change the default location setting of a recorded call and directed a mailbox.
We need to record sales agent calls for training. I contacted support and after consulting with their escalation group told me this could only be done via a third party [something] -- they couldn't tell me whether this inolved third-party software, hardware or services and couldn't tell me the name of a third party who could record BVE calls. I'm pretty sure they were just trying to get rid of me, but in case I'm wrong, does anyone here know of a way to record BVE calls?
I use the Polycom VVX 1500 phones, I was told to use a USB memory stick and plug it into the USB port on the phone and you can record calls that way. I have been doing this since installation and it works fine for us.
I have Call Recorder ACR app on my mobile phone. I've linked to Dropbox to store my phone recordings. They appear in Dropbox after each call but I can't get them to play on Windows Media Play although it supposedly supports 3GP and MP4, both of which I've tried. Any suggestions?
File types (extensions) don't matter too much. It's the codec used to encode the video that matters most, and different codecs can (and often do) use the same file type. If you don't have the appropriate codec for your video installed then you won't be able to play it.
Personally, I prefer to use VLC over Windows Media Player. It has the ability to play nearly everything you throw at it because it has a large number of the required codecs built-in. Media Player, on the other hand, only supports a limited number of codecs out of the box.
When you "play' via the Dropbox website you actually are seeing a "Preview" file. These are in a different format from the original and some browsers will not play them. Instead of using the web browser, play the files directly from your HardDrive's Dropbox folder. To locate the folder look in "Preferences"Account Tab"Location" and put a shortcut to that location on your desktop.
Thank you. I understand what you're saying about playing files from my hard drive. But I don't seem to fnd the Dropbox folder per your instructions above. Can you give me more specific instructions? thanks
You'rewelcome. DB has made the process different: on a PC, click on the dropbox icon in the task bar. A window appears. At the top right there is a . Click that an a dropdown menu appears. Select "Preferences" from that, then the "account" tab, and look for the location of your dropbox there. Copy that location and create a shortcut on your desktop to that location.
Double-click the "Dropbox" icon that's on your desktop. If Dropbox isn't running, it will launch it. If it is running, it will open your Dropbox folder. Also, double-clicking the icon in your system tray will open the folder location, as will clicking the icon once and clicking the folder icon.
Rich, Thanks for "If Dropbox isn't running, it will launch it. If it is running, it will open your Dropbox folder." because others have complained that drag-n-drop onto the shortcut didn't work - now we can see why. Question is, if db is running, will dragn-n-drop on the shortcut work?
We have automatic call recording for all of our sites with our own IVR greeting message that includes a disclaimer that the calls are being recorded. The problem is that when a customer calls in and selects from the IVR,after hearing the disclaimer, there is another automatic Zoom call recording notification that starts to play when the company employee answers. Is there a way to remove this since we have our own disclaimer? I understand its a legal issue but as long as the caller is notified that the call is being recorded everyone is conforming to that law. Any guidance is appreciated. We have many of our company sites complaining about this.
Thanks but that doesn't fix the issue. I have read that KB back and forth for weeks none of those options remove the notification.The recording notification still still plays when the inbound call is answered.
Looking at settings, with call queue's have their own recordings configurations, while AR's use the site and account level settings. Are you sure you are disabling the zoom call recording notice at both the Site and Account level?
Thanks again for the response. Yes it is disabled on both. Used the Chat Bot and got a human to assist and they stated it cant be removed if automatic call recording is enabled. Not sure why Zoom requires this as the liability is on our business. Never heard of a carrier getting sued over a non disclosed audio recording but I guess it has happened.
My company just recently got sales hub and has rolled it out to our inside sales team. It has come into question the call recording option. I understand that the call recording laws are on a state-by-state basis. I just had an inside sales rep in NY test out to see if we would get the call recording message and didn't because NY is a one-party consent state. With no way to test if the call recording messages are coming through since it is based on location and I am in a one-party consent state, my idea is to have the ability to turn on the call recording consent message for ALL states to eliminate any risk/liability/loopholes.
I think automatic recording would be useful when calling a contact from Hubspot, some times the manual option is missed when dialling somebody back for example. Always useful to be able to listen back and would be even better if it logged the call with the recording automatically. Thoughts?
Absolutely.We are not started to record any calls, as we are in the process to set up the team, however I can imagine that our team members will have dificultsometimes to remember about to presing the buton for recordings
Absolutely necessary! With too many things we need to do while on a call, I'd prefer the call recording automated so we don't have to worry about missing to press the button. I hope HS Team can look into it. Thanks!
If you're using AirCall (for example) integrated with Hubspot, Aircall automatically saves all calls in your stats. Therefore, it is incomprehensible that using Hubspot integrated with a Twillio number (for example) does not automatically record calls. It seems more like a legal problem than a technical one, but why do clients have to deal with this problem? Please resolve urgently, we can't wait any longer.
I have the same problem. In a Call Center platform we always have de posibility to record automatically all call without human intervention and also the ability to whisper the call (the supervisor can whisper to the sales rep during a conversation and the client dont ear that).
It is unpresentable that Hubspot still does not allow this functionality considering that it is a CRM tool that works seamlessly with call providers.
Hubspot does not have to assume that all countries have legal restrictions that the client must accept the recording. What's more, it's totally the other way around, in most countries it is recorded automatically to protect the consumer from fraudulent sales or ill-treatment, the supervisory institutions require calls to be recorded by law.
Hubspot should enable this possibility, legally leaving the responsibility of recording or not recording the call automatically in the hands of the sales person, through a popup message reminding them that they must notify the client that the call will be recorded with a button that does record and another that does not record. , but the fact of raising the message is already a great help to prevent them from forgetting to press the record button, it forces them to make the decision.
It was not someone but something that applied the noise filter, this is the pure audio I got from the system. That is actually what ZOOM (the video conf tool I used) is giving me. Will look for alternatives or parallel audio recording on participant side in the future.
The classic method for recording conference voices (last week) is to have each person record their own voice. Most of the time, the local voice is good quality and still available even with the conferencing software running. The people all save sound files and forward them to you.
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