A friend of mine has an inexpensive generic no name android tablet (puzzle piece). I performed a factory reset when she first got it because tech support recommended that it might help with the issue she was encountering where the installed browser (baidu) would not save changes to the settings. The home page for the browser would always be www(dot)baidu(dot)com. A factory reset did not fix the issue.
Later the tablet some how got messed up again. She said her son was playing music and all of the sudden the tablet locked up. She forced it to shut off and when she turned it back on all the apps she had installed were gone.
She brought it back to me to do another facotry reset. I noticed the apps she had installed were gone as well as the user account. And mobogenie was now installed. The apps she got for free (w/purchase) have to be installed with the unknown sources option checked. I also noted the developer options was turned on as well as usb debugging.
And again there is no uninstall option. Malwarebytes Anti-malware attempts to remove it but it does not get removed. I even tried Cleanmaster and it indicates that Mobogenie is one of those apps that came preinstalled on the tablet and cannot be removed. It did mention something along the lines of having to root the table in order to remove Mobogenie but I did not attempt to root the device.
Anyone have any ideas on how mobogenie got on the tablet? It was not there after the first factory reset but it is now. As far as I know there have been no updates to the operating system only to the apps from the app store. The operating system (if I remember correctly) is a customized version of Android 4.2.2.
It is also possible to download special Clean Master application from Google Play in order to remove Mobogenie from Android tablets and phones. Here is the link: =com.cleanmaster.mguard
Unfortunately you may not be able to remove it without rooting the device. You usually see this type of "locked" apps on carrier devices like an ATT or Verizon app. This is the same type of bloat that comes on new computers except you cannot remove them without root access. I do find it odd that the application appeared when you did a factory reset. That's why I love Nexus devices as they come with no extra bloatware, developer friendly, easy to root, etc. Give me a bit and I will research done more as I am on the porch with my nexus 7.
I understand the need for root in order to remove the app but I don't understand how it got so deep into the system that root access is needed to remove it. I could see how it might have gotten installed accidently by someone clicking on an ad or popup and unintentionally installing something. But to get so deep into the system that root access is needed to remove it and a factory reset does not get rid of it. That confuses me.
Well I was under the assumption that it was part of the factory installation even if it didn't show up when he got the tablet. When you did a factory reset, it installed the preinstalled apps that were loaded in factory reset. So it got installed and since you said you cannot uninstall it, that tells me that you need root to remove it.
I still don't see how mobogenie was not preinstalled on the first factory reset (actually factory reset 1 & 2 - both done from the menu settings) but was on there before and after the second factory reset (actually reset 3 & 4 - once through the menu settings and once through recovery mode).
When I messed with it I did not find any information that would help in determining exactly what the device is. I should have taken a screenshot of the about tablet screen though I don't recall there being any helpful info there. Some of the specs are mentioned in this article puzzle-piece-tablet. I would be tempted to try and put standard android 4.2.2 on there but since it is not my tablet I did not chance it.
So basically cloudservice is an ad application installed by default, almost like malware. I would do as the link suggested and disable or remove that apk. Also, I wouldn't worry about unrooting the tablet as the user would never access it unless they knew what they were doing.
I was going to do that but I was worried about the red demo screen issue mentioned in one of those forum posts that occurs when the apk was removed. The app cannot be disabled. Other than the browser homepage issue and cloudservice app the tablet was working fine. I managed to remove mobogenie and there have been no random popup ads.
I was prepared to return the tablet but the owner wanted me to keep it longer and play music to see if I would encounter the issue she encountered (her reason for sending it to me to factory reset). I let it play music for about five hours. No problem. Then yesterday evening when I was researching how to safetly remove the cloudservice.apk I finally encountered the issue the owner encountered.
When playing music in google play music all of the sudden it stopped playing music and the screen went black. I had to force the tablet to turn off (press and hold power button for 20 seconds) and when I turned it back on all her user settings and installed apps were gone. Almost like a factory reset had occurred.
I got it back up and running pretty quickly (configuring her account and re-installing all her apps) but at this point she says that she has pretty much written it off (she does not want to deal with the music app issue because it upsets her autistic son) so I can freely do whatever I want to it.
I have no clue how to figure out what is causing the music app to do what it did. It is the first time the issue occurred while I had access to the tablet. I am going to mess around with it some more to see if I can figure something out. Maybe attempt to flash the firmware image I found in another forum post to see if it works better than what the tablet comes with by default.
Considerring this is a cheap tablet and having to mess with the potentially unwanted program that managed to work it's way onto the tablet it's not really that bad of a tablet for browsing the web, checking email, and watching youtube videos.
Mobogenie Market Free is a paid app for Android published in the Other list of apps, part of Business.
The company that develops Mobogenie Market Free is mobogenie.com. The latest version released by its developer is 2.0.8.6. This app was rated by 3 users of our site and has an average rating of 3.2.
To install Mobogenie Market Free on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2014-11-04 and was downloaded 1,758 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Mobogenie Market Free as malware as malware if the download link to top.com.mobogenie.free is broken.
How to install Mobogenie Market Free on your Android device:
AdaptiveMobile has analysed and confirmed a new piece of malware, termed Selfmite, that is also able to propagate via SMS. Potential victims receive the following SMS message containing a URL pointing to the Selfmite worm:
After sending malicious SMS messages to the new potential victims, the Selfmite worm will open [url= ***.***/message.php] ***.***/message.php[/url] URL in the web browser and try to access another goo.gl URL stored on this web page. The shortened URL will be resolved to [url= =] =[/url][REDACTED]&id=[REDACTED] and further to [url= =] =[/url][REDACTED]&czid=[REDACTED]=&usrid=[REDACTED]&rgid=[REDACTED]&kw=[REDACTED]&vurl=[REDACTED]. After this the user will be offered to download and install a mobogenie_122141003.apk file.
Mobogenie is a legitimate app for managing and installing Android apps from various sources, downloading videos, music and images. It is available both in Google Play and alternative sources. According to the Google Play statistics alone the Mobogenie Market app has at least 50,000,000 installs which makes it a pretty popular application. Besides that the Mobogenie app is promoted via different ad platforms:
At the moment we can confirm that we have detected dozens of infected devices in North America. As for other countries then some estimations can be made via Google URL shortener statistics. All screenshots were made at 17:00 UTC on 24th July 2014.
Mobogenie App Guide is a free app for Android published in the Recreation list of apps, part of Home & Hobby.
The company that develops Mobogenie App Guide is SeVen Apps. The latest version released by its developer is 2.0.
To install Mobogenie App Guide on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2020-06-27 and was downloaded 204 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Mobogenie App Guide as malware as malware if the download link to com.mobo.mobogenieguide is broken.
How to install Mobogenie App Guide on your Android device: